Customer Service Assistant Manager

Ibeth Zelaya

Email: ********@*****.***

Phone: 626-***-****

Objective

To obtain a position in a company that will allow me to utilize my professional background for the means of growth and betterment. Also, the opportunity to work in a professional and inviting environment.

Experience

January 2021-Present

TireCo

Gardena, CA

Cash Applications Clerk

Handle the day to day processing of multiple locations across the country to accurately post payments received from the previous day. Research any suspicious transactions and resolve any issues in a timely manner. Keep constant communication with other departments regarding NSF’s and any other financial issue that may arise from customer accounts.

Applies cash, credit card, check, and wire transfer payments to accounts

• Reconciles customer accounts

• Investigates and resolves issues with proper application of cash receipts

• Creates and maintains office reports

• Inspects and reviews chargeback and retrieval cases

• Balances daily cash receipts against lock box totals

• Assists with audits as necessary

• Participates in month/year-end closing

• Recognizes and reports any bad debt, billing, or collection issue

2008-2019

Modern Parking Inc.

Pasadena, CA

Assistant Manager

Count daily revenue, Managed all account receivables, service Pay on Foot machines and make daily deposits and corresponding reports for both. Prioritize importance of tasks in a fast paced environment while multi tasking the telephone, intercom and customers in the office. Work alongside my manager to meet all deadlines. Have contact with customers on a daily basis to resolve issues or concerns with their accounts. Make sure to provide service with a smile. Create customer account on Integra park – Paris alongside with the Skidata parking system to maintain accountability of the parkers’ usage.

Prepare Daily revenue reports

Prepare Daily Deposits

Conduct Daily cashier Report Audits

Customer Service

Provide Maintenance to POF and PIL stations

Prepare Deposit of cash machines revenue

Reconcile Cash machine reports

Generate Monthly invoicing in PARIS

Post Collections of monthly payments in PARIS

Process one-time and recurring credit card payments in PARIS

2004–2007

Colony Mortgage Lenders

Glendale, CA

Spanish Department Manager / Senior Loan Officer

Handle all aspects of team management from weekly and monthly performance statistics to disciplinary action when required. Maintain and update confidential employee files. Communicate directly with upper management regarding implementation of new software programs, and provide suggestions on training and implementation of new procedures. Identify and review deficiencies resulting from discrepancies between loan documentation and database. Coordinate with branches to resolve deficiencies.

Originate and close loans

Appraisal follow ups

Perform Quality Control at every level

Work hand in hand with processors and appraisers

Education

1997–1999

Great Basin High School

Clearfield, UT

GED AND High School Diploma

Skills

Word, Excel, ten-key by touch, 35 – 40 wpm, self starter, motivated, friendly, work well with little or no supervision, excellent customer service

skills, bilingual and in the process of learning ASL. Self starter, motivated, team player. Maintain an organized work station, goal oriented, fast learner, work well under pressure and multi tasked.

References

Available upon request

Contact this candidate