Executive Assistant Administrative
Resume:
KAREN L. WASHINGTON
Laurel, MD 20707
******************@*****.*** 301-***-**** (C)
SENIOR Administrative Professional
Executive Administration ~ Operations Management ~ Asset/Inventory Management More tthan 25 years of experience with a proven track record of delivering profitable, innovative solutions to business challenges. Recognized for using exceptional organizational skills to control scope, maintain schedules, and ensure positive outcomes administratively and operationally. Effective communicator at all levels from staff to CEO.
Areas of expertise and professional strengths include:
• Scheduling • Customer Service • Asset/Inventory Management
• Logistics • Procurement • Human Resources
• Vendor proposal
solicitation/management
• Marketing and Communications • Copy Editing
PROFESSIONAL EXPERIENCE
THOMPSON FACILITIES SERVICES, LLC – Washington, DC. Work Order Control Manager (Howard University), January 2022 to Present. Manages the CMMS (Computerized Maintenance Management System) for corrective, preventive, and emergency requests campus-wide. Supervises the call center staff. Provides training to the Facilities team to ensure users understand and can utilize the CMMS system and its applications. Creates reports for the client and the team and maintains visual management charts for tracking Preventive Maintenance (PM) completion, budget performance, downtime, and labor tracking. Coordinates emergency repairs with external vendors, management, & purchasing. Ensures and drives best practices standardization across all Facilities departments at all sites while also adhering to contract KPIs. THOMPSON FACILITIES SERVICES, LLC – Washington, DC. Executive Assistant (Howard University), November 2016 to January 2022. Provided high-level administrative and operations support to Executive Director and internal and external clientele. Worked collaboratively with senior-level departmental staff to confirm qualifications for outsourced contractors and vendors for preventive maintenance service calls to minimize workflow disruptions. Monitored various account expenditures and maintained and reconciled detailed budgets for various accounts. Advised and determined which expenses were within the budget guidelines; regularly informed the Executive Director and other senior-level management of irregularities and proceeds with corrective actions. Managed all wireless and cellular devices for the entire account (60+ units) and successfully reduced monthly costs by nearly 50%. Prepared meeting agendas for weekly Directors Meetings and provided and distributed meeting notes to all attendees on time. KAREN L. WASHINGTON
301-***-**** (C)
******************@*****.***
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CBRE, INC. - Silver Spring, MD.
Planner/Scheduler, Global Corporate Services (Kaiser Permanente Mid-Atlantic), June 2012 to October 2016. Provided high-level administrative and operations support to internal and external clientele. Worked collaboratively with senior-level departmental staff to schedule outsourced contractors and vendors for preventive maintenance service calls to minimize workflow disruptions. Ensured that engineers obtained the correct and proper permits to perform repairs and complete service calls. Reviewed pending work orders and established priorities to establish short and long-term workloads for engineers. Conducted in- depth business proposal research on outsourced contractors and vendors before solicitation of proposals for repairs and maintenance at multiple locations. Generated purchase orders and processed invoices for payment. Maintained asset inventory and provided detailed monthly reports to senior staff.. CBRE, INC. - Washington, DC.
Building Operations Manager, Engineering Services (Asset Services), November 2002 to June 2012. Supervised staff and operations for two Tenant Services Call Centers, servicing over 17 million SF of office, retail & industrial space in DC/MD/NoVA area. Managed HR issues for Technical Services staff, including new hire processing, performance management, and payroll. Conducted training sessions for tenant services web-based program for clients and staff. Managed sales & marketing of the expansion program for Tenant Services Call Centers. Monitored and tracked Accounts Receivables for numerous client-based accounts. Assisted in developing procedures for newly established Mobile Services Call Center operations. Organized and managed the annual Golf Classic with over 140 attendees each year. Administrative Assistant to Director of Engineering, August 1999 to November 2002. Assisted Director of Engineering with all on-site inspections for building operating systems. Provided Quality Control Inspection (QCI) reports for all properties to Property Managers and Directors. Maintained account for all cellular devices issued to Engineering staff, including invoicing and assignments. AMERICAN MACHINE TOOL DISTRIBUTORS’ ASSOCIATION (AMTDA), Rockville, MD. Administrative Assistant (Member Resources Department), June 1995 to August 1999. Managed production of annual Resource Catalog detailing association’s programs, services, and events. Processed all incoming membership applications and generated all new member dues invoices. Prepared brochures for member programs and events using MS Word and Adobe PageMaker. Served as department liaison to pending members, Membership Review Chairman, and the Board of Directors. Managed Staff-to- Member Phone Call Program.
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EDUCATION
B.S., Mass Communications (Public Relations concentration) Towson University, Towson, MD.
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