Customer Service Charleston
Resume:
DEBORAH A. JACCARINO, RN
*** ***** ******* ***** - ****** Island, SC 29492 - 860-***-****
*******@*****.***
SUMMARY
A highly skilled Registered Nurse with excellent clinical and people skills. Experience in pharmaceutical, hospital clinical patient care, and in-home patient training. Served as product expert during initial launch of new medication. Successful sales professional, with keen focus on customer service and business metrics. Twenty-one year owner/operator of a successful retail store. Meeting and exceeding customer expectations has been a central theme throughout my career. PROFESSIONAL EXPERIENCE
Davita Dialysis 2021-Present
Peritoneal Dialysis RN
Train patient and/or caregivers to complete home therapy using both CCPD & CAPD treatments.
Educate on kidney disease, aseptic technique, infection control, monitoring fluid status, and troubleshooting dialysis issues.
Collaborate with physicians, social workers, dietitians to generate best patient outcomes.
Administer IP medications, assess PD catheter function, venipuncture for laboratory specimens.
Anemia manager for facility.
Assess need for and interpret appropriate lab test with self-directed astute critical thinking. Facility Administrator 2018-2021
Problem solver responsible for all aspects of in-center operations.
Patient Care manager; ensure safety, monitor individual clinical outcomes of 60+ patients with end stage renal disease.
Employee manager; including: RN, PCT, RD, SW. Hiring, scheduling, performance reviews.
Facility operations manager; create budgets, meet state regulations, follow public health & safety regulations.
Maintain emergency preparedness of facility.
Maintain healthy relationships with Medical Director and clinical practitioners. Alere Home Monitoring Biopharmaceutical Acceleration 2018 – Present RN Patient Trainer Charleston, SC
● Instruct patients and/or caregivers in the proper use and care of the PT/INR monitoring equipment.
● Provide test reporting instruction to Alere in compliance with patient physician instructions.
● Complete required documentation for each training.
● Communicate necessary data while protecting PHI through secure encrypted email. Gastrointestinal Convention Project 2018
On Call Specialist Washington, DC
● Educated healthcare professionals on the role of serotonin in GI motility. Syneos Health 2017-Present
On Call Specialist Charleston, SC
● Provide in-home patient education and training for newly prescribed home-injection therapy.
● Serve as subject-matter expert for four medications, treating three different rare diseases.
● Schedule and coordinate visits with clients, and help patients to overcome fear of new medical therapy by instilling confidence with skills.
● Adherence to SOPs, timelines, and deliverables to complete all injection training and follow up.
● Manage electronic and paper-based files and archives, and provide documentation and written feedback in a timely and GDP-compliant manner.
● Report all adverse events through proper communication channels within specified time.
● Strict adherence to SOPs during face-to-face interactions/training sessions.
● Adhered to best practices in delivery of client messaging. inVentiv Health 2016-2018
Clinical Nurse Educator Charleston, SC
● Biopharmaceutical Solutions and Outsourcing Provider.
● Developed superior product and disease state knowledge to engage in clinical dialogue with HCPs and patients.
● Served as product expert for successful initial product launch of new nasal polyp treatment.
● Effectively implemented budgets to drive therapeutic and territory expectations.
● Delivered 97% HCP target reach receiving unbranded and branded messaging.
● Influence early adopters and key influencers in the allergy and ear, nose, and throat (ENT) field. Territory Manager, Professional Sales Representative Charleston, SC
● Managed and expended professional relationships with medical providers in assigned territory.
● As a high performing new hire, met and exceeded established sales goals, receiving 90% target bonus and chosen as district managers’ top choice for Rookie of the Year amongst 120 representatives.
● Utilized a variety of analytical tools to understand and evaluate the business to best determine how to accomplish sales objectives and apply resources.
● Operated independently and remotely to manage assigned territory.
● Maintained high level of engagement to ensure positive customer experience.
● Served as a highly focused team player, contributing to corporate initiatives and knowledge sharing.
● Most recent experience on the inVentiv Health/J&J project for OTC allergy and pain medication. Fripperies ltd Women’s Apparel 1993-2014
Small Business Owner/Operator Mystic, CT
● Managed all retail and financial operations: accounts receivable, payable, and payroll.
● Provided team building, dispute resolution, employee hiring, and training.
● Designed all promotional campaigns utilizing mass media.
● Produced runway shows encompassing ensembles, music, props, and staff.
● Engaged with and supported local business community. CLINICAL EXPERIENCE
Rhode Island Area Hospitals 1985-1992
Registered Nurse/Charge Nurse
South County Hospital – Intensive Care and Emergency Room Wakefield, RI Fatima Hospital – Emergency Care North Providence, RI Woonsocket Hospital – Cardiac Care Woonsocket, RI
● Provided safe and comprehensive patient care and assessments.
● Certified in BLS and ACLS while actively practicing.
● Required to adhere to hospital SOPs, OSHA, and JCAHO regulations. SKILLS
Business Management and Research
Microsoft, Sales, Travel, and Human Resources Management Software
● Word, PowerPoint, Excel.
● 360 Scheduler, Salesforce, Concur, Microsoft Outlook, QuickBooks, and Sumtotal. Clinical Research Concepts and Professional Relationship Management
● Experience with GCP, OSHA, JCAHO Compliance and Good Documentation Practices.
● History of positive relationships in customer service, leadership, and staff supervision.
● Demonstrated skills in written and verbal communication, attention to detail, prioritization and time management.
● Yearly compliance training: HIPAA regulations, Global Data Privacy, Code of Business Conduct & Ethics.
EDUCATION AND CERTIFICATIONS
Business and Healthcare
Liberty University, Lynchburg, VA 2016
B.S. Business, Healthcare Administration Summa Cum Laude 3.96 GPA Rhode Island College, Providence, RI and Community College of Rhode Island, Lincoln, RI 1985 Associate’s Degree, Nursing
● Active Registered Nurse (RN) Licensed in the State of South Carolina
● Good Clinical Practices Certification – NIDA Clinical Trial Network
● Anticoagulation Patient Self-testing Educator – University of Southern Indiana College of Nursing Professionals
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