Emergency Dispatcher Mercy Medical

Cheri McIntyre-Reif

***** *** *** *********, **** 50125

Phone: 515-***-**** E-Mail: *********@*****.***

Professional Summery

Highly focused, dependable individual with a record of success in a fast passed and high-pressure work environment. Work History

911 Emergency Dispatcher – Warren County, Iowa April, 2016 - Present

• Question callers to determine their locations, and the nature of their problems to determine the type of response needed.

• Receives incoming telephone or alarm system calls regarding emergency and non-emergency service needs.

• Determines response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.

• Records details of calls, dispatches and messages.

• Updates and retrieves information from teletype networks and computerized data systems.

• Maintains access to, and security of highly sensitive materials.

• Relay information and messages to and from emergency sites to all other individuals or groups requiring notifications.

• Scan status charts and computer screens, and contacts emergency response field units to determine emergency units available for dispatch.

• Observes alarms registers and scan maps to determine whether a specific emergency unit is available for dispatch.

• Maintains files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files.

Department of Homeland Security - Transportation Security Administration November, 2014 – April, 2016

• Operated various screening equipment and technology to identify dangerous objects in baggage, cargo and on passengers and preventing those objects from being transported onto aircraft.

• Performed searches and screenings.

• Controlled terminal entry and exit points.

• Interacted with the public, giving directions, and responding to inquiries.

• Maintained focus and awareness while working in a stressful environment which included noise from alarms and machinery, crowd distractions, time pressure, and disruptive passengers, to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations.

• Engaged in continuous development of critical thinking skills necessary to mitigate actual and potential security threats by identifying, evaluating and applying appropriate situational options and approaches.

• Retained and implemented knowledge of all applicable standard operating procedures, demonstrated responsible and dependable behavior, open to change and adapts to new information or unexpected obstacles.

Hy-Vee Garden Center April, 2011 – Seasonal Part time

• Assisted with seasonal set up and tear down, ordered receiving and overall organization of the retail garden center including watering, pruning and fertilization.

• Assisted customers with their purchases using extensive plant and landscaping knowledge. T & L Properties May, 2009 – November, 2014

• Managed a total of 80 rental assistance apartments in three communities: Indianola, Carlisle and Norwalk.

• Collected monthly rent and assisted with recertification for assisted living.

• Managed quality of living conditions and enforced rules and regulations including day-to-day support and security of the apartments.

Reif’s Home Inspections March, 2006 – July, 2011

• Conducted established residential home inspections for potential home purchaser.

• Determined working order of homes heating, cooling and electrical systems.

• Assisted in an evaluation of the overall condition of the dwelling. Barry’s Professional Maintenance and Remodeling January, 1995 – April, 2009

• Interior and exterior remodeling of existing homes and rental properties.

• Updated properties plumbing and general electrical.

• Upgraded dwellings energy efficiency needs including windows, insulation, siding and roofing.

• Knowledge of all general home repair.

Education

Indianola Community Schools 1985

Mercy School of Nursing April, 1992

Graduated with Certified Nurses Aid Certificate.

Completed clinical work for Nurse’s aide program at Mercy Medical Center. Completed first responders medical course along with CPR and first aid courses.

The Better School of Building Inspection March, 2006 Graduated with Certified Residential Building Inspectors diploma. Accomplishments and Certifications

• CPR, First Aid and AED Certified

• Certified Notary

• Certified Jailer

• Certified Crisis Negotiator

• EMI Introduction to Incident Command System ICS-100

• EMI Basic Incident Command System for Initial Response IS-00200.c

• EMI Introduction to the National Incident Management System IS-00700.b

• HIPPA Certified.

References available upon request

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