Post Job Free

Resume

Sign in

Customer Service Data Entry

Location:
Birmingham, AL
Posted:
June 16, 2022

Contact this candidate

Resume:

Patricia Fisher

Birmingham, AL *****

adrfd2@r.postjobfree.com

+1-205-***-****

Customer service representative dedicated to customer satisfaction by identifying client needs and providing personalized service.

Authorized to work in the US for any employer

Work Experience

Benefits Advocate

BeneLynk - Remote

May 2022 to Present

• Experience – Experience with Medicare Advantage (MA) plan members and MA insurance and/or Medicaid case management. Direct consumer interaction Sales experience is a plus with the ability to engage individuals over the phone, data entry, and related computer skills.

• Language Skills – Excellent verbal and written communication skills; ability to communicate with elderly individuals. Bi-lingual (English & Spanish) preferred.

• Reasoning Ability – Ability to analyze and interpret benefit program criteria; ability to interact and decipher information via telephone or correspondence inquires.Good communication skills. must be orally articulate, have good written communication skills, and also be good listeners; Judgement; Analytical skills; Research skills; People skills; Perseverance; Creativity. Fraud Specialist (Remote)

U.S. Bank

August 2021 to March 2022

• Answering incoming calls and providing high quality support to our credit and debit card customers over the phones

• Performing a variety of tasks to prevent financial loss by blocking or placing security holds on accounts, placing lost/stolen statuses on debit and credit accounts and forwarding fraud and dispute information to the appropriate parties

• Initiating fraud claims and providing information on existing fraud and dispute claims

• Partnering with multiple departments to service fraud and dispute issues

• Documenting fraud alerts, building case files, and escalating fraud alerts to appropriate groups Patient Access Specialist

R1 RCM - Birmingham, AL

February 2020 to July 2021

• Greets patients and their caregivers and records pertinent information into a computer database.

• Records insurance information and obtains pre-approval for treatment if needed.

• Relays information between patients and other staff members, and provides them with updates as needed.

• Prioritizes the order of care so that the most critical patients are seen first.

• Keeps paper and electronic medical records, and updates these records as needed.

• Provides information to insurance companies in order to assist with billing.

• Assists patients during checkout, and ensures they have post-treatment instructions if required.

• Refers individuals to outside agencies when unable to meet their needs.

• Calculates payment information, accepts funds, and credits accounts accordingly. Contract Accounts Receivable Clerk

McPherson Oil/PangeaTwo - Birmingham, AL

February 2019 to October 2019

• Charged to manage multiple Account Receivable functions; post various vendor payments to ledgers, match invoices to supporting documentation, executed write offs, and maintained proper vendor documentation to reduce risk of compliance violations.

• Responsible for managing all AR filing systems; writes, types, and enters information into computer database and ERP system to prepare correspondence, statements, receipts, or other documents, placing calls to customers and vendors, utilizing good understanding of AR processing.

• Performed vendor set up and PO entry.

• Minimized risk of AR errors by researching and correcting receivable issues; prepared analysis of accounts while collaborating with auditors to ensure all documents are accurate. Scan Administrator

Coca Cola United - Birmingham, AL

August 2018 to February 2019

• Administer discounts related to promotional activity in the National Retail Sales Supermarket accounts.

• Utilize customer information system to obtain billing related to promotions and will reconcile that with internal data to ensure accuracy.

• Collaborate with account teams, finance, and accounting to ensure that the proper accruals are on place and that deductions are validated and written-off in a timely manner. Accounts Receivable Clerk

Coca-Cola Bottling Company UNITED, Inc.

January 2016 to August 2018

• Charged to manage multiple Account Receivable functions; post various vendor payments to ledgers, match invoices to supporting documentation, executed write offs, and maintained proper vendor documentation to reduce risk of compliance violations.

• Responsible for managing all AR filing systems; writes, types, and enters information into computer database and ERP system to prepare correspondence, statements, receipts, or other documents, placing calls to customers and vendors, utilizing good understanding of AR processing.

• Performed vendor set up and PO entry.

• Minimized risk of AR errors by researching and correcting receivable issues; prepared analysis of accounts while collaborating with auditors to ensure all documents are accurate. Store Manager/Co-Manager/Sales Lead

Ann Taylor Loft - Birmingham, AL

March 2012 to November 2015

• Managed all sales and administrative functions of store. Collaborated with assistant managers in building a strong business processes; maximized operational efficacy in the area of inventory management, HR management, product shipment, merchandising, and price changes.

• Increased marketability and sales by coordinating sales campaigns to promote services; engaged in business sales opportunities by gathering vital information from customers, assessing the most relevant products to meet their needs.

• Improved work flow process by addressing HR and recruitment issues and creating innovative strategies to recruit the best candidates. Controlled and coordinated over a million dollars in monthly inventory and revenue. Spearheaded multiple Human Resources Management task including recruiting, interviewing, placement, Kronos timekeeping and payroll, and evaluation of personnel.

• Excelled in maximizing customer satisfaction by utilizing analytical, customer service, and problem solving skills to refer relevant products and services to potential customers; reduced company financial risk in managing loss prevention functions by completing various operational assessments to protect company assets; ensures a clean and safe work environment, upholding OSHA compliance. Operations Specialist

Regions Financial Corporation - Birmingham, AL

April 2000 to October 2013

• Maximized operational functionality by consistently maintaining a turnaround time for all transfers within three business days or 72 hours in compliance with the SEC (Securities and Exchange Commission) Rule 17ad-2; served as a catalyst for processing bond transfers consisting of the registration of certificates from one holder to another.

• Maintains operational accuracy and consistency through utilizing the Depository Trust Company's DWAC (Deposit/Withdrawal @ Custodian) function to either confirm a deposit (increase) and withdrawal

(decrease) for the quality and balance of securities; charged to receive and process all new Corporate Trust Business and Successor Business via the Corporate Universe Bond Processing Systems.

• Serves as the catalyst for confirming, rejecting, and updating the balance for transfers, through the Depository Trust Company's FRAC (Fast Reject and Confirmation) function for all new bond issues; spearheaded daily interaction and communication with bondholders, and all levels of Corporate Trust Administration, Wealth Management and The Depository Trust Company. Education

Associate in Science/Biology

Lawson State - Birmingham, AL

May 2003

High school diploma or GED

Skills

• Workday

• Live chat

• Technical support

• iOS

• Account reconciliation

• Pivot tables

• Epic

• Debits & credits

• Windows

• HRIS

• Medical terminology

• ICD coding

• Manufacturing

• Salesforce

• B2B

• NetSuite

• SharePoint

• Clerical experience

• Microsoft Access

• Computer networking

• SAP

• Teaching

• Typing

• Employment & labor law

• ServiceNow

• Enterprise software

• ICD-9

• Tableau

• EDI

• Documentation review

• 4G/LTE

• Computer operation

• Balance sheet reconciliation

• Account analysis

• Research

• Kronos

• Human resources management

• Payroll

• Accounting

• Inventory control

• ERP systems

• Human resources

• Merchandising

• Analysis skills

• OSHA

• Customer service

• Retail sales

• Mentoring

• Sales

• Loss prevention

• Fraud

• Fraud

• General ledger accounting

• Fraud

• Fraud

• VPN



Contact this candidate