Customer Service Data Entry
Resume:
Patricia Fisher
Birmingham, AL *****
****************@*****.***
Customer service representative dedicated to customer satisfaction by identifying client needs and providing personalized service.
Authorized to work in the US for any employer
Work Experience
Benefits Advocate
BeneLynk - Remote
May 2022 to Present
• Experience – Experience with Medicare Advantage (MA) plan members and MA insurance and/or Medicaid case management. Direct consumer interaction Sales experience is a plus with the ability to engage individuals over the phone, data entry, and related computer skills.
• Language Skills – Excellent verbal and written communication skills; ability to communicate with elderly individuals. Bi-lingual (English & Spanish) preferred.
• Reasoning Ability – Ability to analyze and interpret benefit program criteria; ability to interact and decipher information via telephone or correspondence inquires.Good communication skills. must be orally articulate, have good written communication skills, and also be good listeners; Judgement; Analytical skills; Research skills; People skills; Perseverance; Creativity. Fraud Specialist (Remote)
U.S. Bank
August 2021 to March 2022
• Answering incoming calls and providing high quality support to our credit and debit card customers over the phones
• Performing a variety of tasks to prevent financial loss by blocking or placing security holds on accounts, placing lost/stolen statuses on debit and credit accounts and forwarding fraud and dispute information to the appropriate parties
• Initiating fraud claims and providing information on existing fraud and dispute claims
• Partnering with multiple departments to service fraud and dispute issues
• Documenting fraud alerts, building case files, and escalating fraud alerts to appropriate groups Patient Access Specialist
R1 RCM - Birmingham, AL
February 2020 to July 2021
• Greets patients and their caregivers and records pertinent information into a computer database.
• Records insurance information and obtains pre-approval for treatment if needed.
• Relays information between patients and other staff members, and provides them with updates as needed.
• Prioritizes the order of care so that the most critical patients are seen first.
• Keeps paper and electronic medical records, and updates these records as needed.
• Provides information to insurance companies in order to assist with billing.
• Assists patients during checkout, and ensures they have post-treatment instructions if required.
• Refers individuals to outside agencies when unable to meet their needs.
• Calculates payment information, accepts funds, and credits accounts accordingly. Contract Accounts Receivable Clerk
McPherson Oil/PangeaTwo - Birmingham, AL
February 2019 to October 2019
• Charged to manage multiple Account Receivable functions; post various vendor payments to ledgers, match invoices to supporting documentation, executed write offs, and maintained proper vendor documentation to reduce risk of compliance violations.
• Responsible for managing all AR filing systems; writes, types, and enters information into computer database and ERP system to prepare correspondence, statements, receipts, or other documents, placing calls to customers and vendors, utilizing good understanding of AR processing.
• Performed vendor set up and PO entry.
• Minimized risk of AR errors by researching and correcting receivable issues; prepared analysis of accounts while collaborating with auditors to ensure all documents are accurate. Scan Administrator
Coca Cola United - Birmingham, AL
August 2018 to February 2019
• Administer discounts related to promotional activity in the National Retail Sales Supermarket accounts.
• Utilize customer information system to obtain billing related to promotions and will reconcile that with internal data to ensure accuracy.
• Collaborate with account teams, finance, and accounting to ensure that the proper accruals are on place and that deductions are validated and written-off in a timely manner. Accounts Receivable Clerk
Coca-Cola Bottling Company UNITED, Inc.
January 2016 to August 2018
• Charged to manage multiple Account Receivable functions; post various vendor payments to ledgers, match invoices to supporting documentation, executed write offs, and maintained proper vendor documentation to reduce risk of compliance violations.
• Responsible for managing all AR filing systems; writes, types, and enters information into computer database and ERP system to prepare correspondence, statements, receipts, or other documents, placing calls to customers and vendors, utilizing good understanding of AR processing.
• Performed vendor set up and PO entry.
• Minimized risk of AR errors by researching and correcting receivable issues; prepared analysis of accounts while collaborating with auditors to ensure all documents are accurate. Store Manager/Co-Manager/Sales Lead
Ann Taylor Loft - Birmingham, AL
March 2012 to November 2015
• Managed all sales and administrative functions of store. Collaborated with assistant managers in building a strong business processes; maximized operational efficacy in the area of inventory management, HR management, product shipment, merchandising, and price changes.
• Increased marketability and sales by coordinating sales campaigns to promote services; engaged in business sales opportunities by gathering vital information from customers, assessing the most relevant products to meet their needs.
• Improved work flow process by addressing HR and recruitment issues and creating innovative strategies to recruit the best candidates. Controlled and coordinated over a million dollars in monthly inventory and revenue. Spearheaded multiple Human Resources Management task including recruiting, interviewing, placement, Kronos timekeeping and payroll, and evaluation of personnel.
• Excelled in maximizing customer satisfaction by utilizing analytical, customer service, and problem solving skills to refer relevant products and services to potential customers; reduced company financial risk in managing loss prevention functions by completing various operational assessments to protect company assets; ensures a clean and safe work environment, upholding OSHA compliance. Operations Specialist
Regions Financial Corporation - Birmingham, AL
April 2000 to October 2013
• Maximized operational functionality by consistently maintaining a turnaround time for all transfers within three business days or 72 hours in compliance with the SEC (Securities and Exchange Commission) Rule 17ad-2; served as a catalyst for processing bond transfers consisting of the registration of certificates from one holder to another.
• Maintains operational accuracy and consistency through utilizing the Depository Trust Company's DWAC (Deposit/Withdrawal @ Custodian) function to either confirm a deposit (increase) and withdrawal
(decrease) for the quality and balance of securities; charged to receive and process all new Corporate Trust Business and Successor Business via the Corporate Universe Bond Processing Systems.
• Serves as the catalyst for confirming, rejecting, and updating the balance for transfers, through the Depository Trust Company's FRAC (Fast Reject and Confirmation) function for all new bond issues; spearheaded daily interaction and communication with bondholders, and all levels of Corporate Trust Administration, Wealth Management and The Depository Trust Company. Education
Associate in Science/Biology
Lawson State - Birmingham, AL
May 2003
High school diploma or GED
Skills
• Workday
• Live chat
• Technical support
• iOS
• Account reconciliation
• Pivot tables
• Epic
• Debits & credits
• Windows
• HRIS
• Medical terminology
• ICD coding
• Manufacturing
• Salesforce
• B2B
• NetSuite
• SharePoint
• Clerical experience
• Microsoft Access
• Computer networking
• SAP
• Teaching
• Typing
• Employment & labor law
• ServiceNow
• Enterprise software
• ICD-9
• Tableau
• EDI
• Documentation review
• 4G/LTE
• Computer operation
• Balance sheet reconciliation
• Account analysis
• Research
• Kronos
• Human resources management
• Payroll
• Accounting
• Inventory control
• ERP systems
• Human resources
• Merchandising
• Analysis skills
• OSHA
• Customer service
• Retail sales
• Mentoring
• Sales
• Loss prevention
• Fraud
• Fraud
• General ledger accounting
• Fraud
• Fraud
• VPN
Contact this candidate