Customer Service Learning Engineer
Resume:
Tapiwa CHADENGA
Houston, TX 77027
B **************@*****.***
Work Experience
May 2022 -
Current
Sitel: FL, USA, Virtual Associate for Liberty Mutual Insurance, responsibilities include sup- porting customers with billing inquiries, account or product questions, service orders, installation scheduling, troubleshooting and more − via phone, email, chat and social media.. May 2021 -
April 2022
EnhanceIT: GA, USA, Machine Learning Engineer / Consultant, responsibilities include setting up analytics and statistical learning pipelines. My main activities are developing, testing, and deploying predictive and inference models for range of clients in diverse industries. Main tools are python and relevant libraries and frameworks, SQL, and statistical R. Sept 2020 -
Mar 2021
Revature: Reston, VA, USA, Software Development Associate, I was exposed to managing and customizing Salesforce instances utilizing Apex for back-end programming, the Visualforce markup language and the Lightning Component framework for UI development . May 2020 -
October 2020
Vision13: Lindstrom, MN, USA, Software Engineer, I was involved in designing, testing and implementing data extraction, transformation and loading functions in machine learning and AI applications.
Apr 2019 -
Jul 2019
Dukstra Technology: Cape Town, South Africa, Software Engineer, I was a full stack developer on a team of six. I was involved in front-end development ( HTML, CSS, JavaScript ) as well as back-end development ( Laravel on an SQL database ). Mar 2018 -
Feb 2019
SALDRU: Cape Town, South Africa, Developed a web based management information system. The system allowed various users to access and modify data depending on their designated positions, it allowed for intra - company communication and also had report generation and data visualisation capabilities. In addition, I was responsible for training users to use the application . HTML, CSS, JQuery, PHP and MYSQL
Mar 2017 -
Mar 2019
LRMG Performance Agency: Cape Town, South Africa, Machine Learning Engineer / Consultant, Implemented a cross platform machine learning infrastructure. Constructed relevance scoring engine for search function for a large portal, the client was the biggest telecoms company in South Africa. Constructed lead scoring engine for sales team. Also developed an auto-updating database and prepared a systems analysis for a locally hosted CRM, Python, R, Microsoft SQL, C, ASP.Net .
Feb 2012 -
Dec 2012
International Paintball Group ( IPG ): London, UK, Sales Consultant, IPG is an an action sport company with paintball fields in the United Kingdom, Canada and Australia. My respon- sibilities included processing payments for clients, up-selling company services, responding to customer inquiries, as well as taking inbound and making outbound calls to existing and potential customers.
Jan - Jun
2015
University of Cape Town: Numeracy Centre Provisional Lecturer - Contract, Design and delivery of lectures in mathematical numeracy for non mathematics programs such as law., MS Excel.
Jan 2007 -
Dec 2009
Finasa Unit Trust: Bulawayo, Zimbabwe, Founding member and General Manager. A partnership between Solusi University and Genesis Investment Bank which provided access to investments on the Zimbabwe Stock Exchange and money market to the local community. As the GM, I was responsible for preparing the company’s financial statements and preparing the fund’s performance reports. 1/2
Jan–Jul 2009 Fidelity Life Asset Management: Internship, Harare, I was mostly responsible for assisting with the development and maintenance of in-house Customer Relationship Management system.. Sales Skills
Intermediate Experience with inbound and outbound calls, scheduled calls as well as cold calls Advanced Experience managing and evaluating customer experience; ensuring that all contact with customers are positive and rewarding from a technical (UI/UX) and experiential ( direct customer service ) perspective.
Accounting skills
Intermediate Took accounting courses at undergraduate as well as post graduate level. Analysed and prepared financial statements for a community based investment club, Finasa Unit Trust. Computer skills
Functional MATLAB
Intermediate C/C++, Java, Python, Statistical R, PHP, SQL/MySQL, HTML, CSS, JavaScript Advanced .Net, F#, C#, Linux Server Administration (CENT OS), Bash, DOS, LATEX Education
Jan 2015 -
Dec 2016
University of Cape Town - BSc. Mathematics of Computer Science (Hons.). Diverse program spanning discrete and pure mathematics, computer science and statistics Jan 2013 -
Dec 2014
University of Cape Town - BCom. Financial Analysis and Portfolio Management (Hons.). Intensive postgraduate program introducing advanced tools for pricing financial assets and constructing objective driven portfolios
Aug 2005 –
Dec 2009
Solusi University - Bba. Business Administration, Finance. Fundamentals of economics, introduction to banking and advanced finance Aug 2000 –
Dec 2004
Bindura University of Science Education - BSc.Ed., Mathematics, Geography, Education. Introduction to advanced mathematics, geography, and pedagogy of education. Interests
Blogger Mathemafrica.org, contributing member.
Leadership Leo Club President, University of Cape Town, Charity. Leo Club Vice-President, Solusi University, Charity. Computer Club Vice President, Solusi University, Programming. Writers’ Club Treasurer, Solusi University, Writing. PCPeers Founding Member and President, Bindura University, Programming. 2/2
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