Executive Assistant Front Desk

Ninja murphy

*****.******@*****.*** 323-***-**** New York, NY 10002

Summary

Proficient Program Assistant driven to maintain smooth operations through knowledgeable and skilled support. Successful at working in both team-based and self-directed capacities. Skills

• Information coordination

• Logistics support

• Billing and coding

• Operations assistance

• Professional and mature

• Meeting planning

• Strong problem solver

• Mail management

• Excel spreadsheets

• Organizational skills

• Clerical

Experience

Community Resource Center for the Developmentally

Disabled The Bronx, NY

Program Manager

09/2021 - Current

• Planned and conducted strategy meetings to

brainstorm new ideas and deliver program and

milestone updates.

• Uncovered issues to determine solutions and

assist program participants.

• Coordinated doctor appointments, exercise,

recreation and family visits to maintain schedule.

• Created detailed and individualized plans to best support individuals

• Improved resident and staff engagement through

group activities.

• Completed administration work and paperwork

for over 7 Individuals

Henry Street Settlement New York, NY

Program Director

09/2016 - 06/2020

• Oversaw program records, organized files and

retrieved materials.

• Produced well-written, comprehensive reports

and documents.

• Organized personal and professional calendars to streamline office communications, scheduling and

initiatives.

• Created agendas, meeting notes and other

documents to enhance collaborative process.

• Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of

paperwork.

• Evaluated and enhanced all program operations.

Deify Spa New York, NY

Front Desk Supervisor

01/2013 - 08/2016

• Received all incoming calls and coordinated with spa staff to fulfill requests and resolve issues.

• Input customer data using Mind &Body software

and made immediate updates to reflect changes.

• Managed guest check-in and check-out

procedures, reservations and payments.

• Managed customer complaints and rectified issues

to complete satisfaction.

• Mentored new staff on correct procedures,

compliance requirements and performance

strategies.

• Addressed and welcomed large volume of guests

to business per day, improving overall customer

service and engagement.

Desperado Entertainment Los Angeles, CA

Executive Assistant

02/2011 - 11/2012

• Set up meeting and event logistics for senior

management, including executives and board of

directors.

• Tackled and addressed top-level, high-priority

issues while maintaining professional

administrative discretion.

• Restocked office and break room supplies to

maximize team productivity.

• Attended conferences in person and via e-

conference format to represent organization and

executives.

• Revised and maintained master calendar for client appointments.

• Recorded and maintained updated data on all

products and services.

Time Warner Cable Los Angeles, CA

Customer Service Manager

08/2008 - 12/2010

• Assessed customer needs and upsold products

and services to maximize sales.

• Informed customers about billing procedures,

processed payments and provided payment

option setup assistance.

• Answered 500+ inbound calls per day and

directed to designated individuals or

departments.

• Created and implemented process improvements

to reduce workloads and bolster callback

efficiency.

• Documented conversations with customers to

track requests, problems and solutions.

• Consulted with customers to determine best

methods to resolve service and billing issues.

Education and Training

American Musical And Dramatic Academy - Los Angeles Los Angeles, CA Bachelor of Arts in Theater Arts

06/2012

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