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Customer Service Benefit Specialist

Location:
Fort Worth, TX
Salary:
70k per year
Posted:
June 18, 2022

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Resume:

MR. Lewis Gullatte

**** ********** **

Fort Worth, TX 76123 United States

Evening Phone: 817-***-**** - Ext:

Day Phone: 817-***-**** - Ext:

Email: adrf9f@r.postjobfree.com

Work Experience:

HOMELAND SECURTIY

8222 N. Beltline Road 2nd Floor

Irving, TX 75067 United States

12/2015 - Present

Salary: 65,000.00 USD Per Year

Hours per week: 40

Series: 0201 Pay Plan: GS Grade: GS-9

Human Resource Specialist (This is a federal job)

Duties, Accomplishments and Related Skills:

•Apply a wide range of human resources management concepts, laws, policies, practices, and analytical, diagnostic methods and techniques to address technical issues or problems characterized by complex, controversial, and sensitive matters that contain several interrelated issues.

•Research, interpret and apply basic laws, regulations, and procedures for guidance on employee benefits.

•Provides assistance to senior specialist in the areas of position classification, pay administration, compensation, recruitment and placement and HR processing.

•Perform all required HR work methods, approaches, and procedures with an emphasis on providing clients with quality customer service.

•Utilizes automated staffing systems, such as USA Staffing, ESP, Quick Hire to perform internal staffing and placement that includes assisting generating job analyses, vacancy announcements, and referral lists

•Identify, evaluate, and recommend to management appropriate human resources to resolve complex interrelated human resources problems and issues.

•Serve as a trainee in a human resources specialty area providing basic information on the procedural and regulatory requirements governing human resources processes.

•Research, interpret basic laws and apply appropriate statutes, regulations, and procedures to make adjudicative decisions.

•Develop plans to gather data, analyze and interpret information related to worker's situations and advising processes and procedures.

•Identify issues that impact the eligibility of personnel to access classified information.

•Reviews documents SF-85, e-QIP, CERs, RELs, and OF-306 for completeness prior to submission for employment security check and initiate security clearance actions.

•Provides managers and employees with information on the agency's compensation and pay administration procedures, practices, policies, and guidelines.

•Provide documents for security background checks to Federal Personnel Security agencies to identify individuals who are eligible for hiring.

•Ensure the appropriate processing and record keeping related to personnel security.

•Develop and deliver briefings of status and staff reports, and correspondence to managers to understanding acceptance of findings and recommendations. Supervisor: Ekron Tanwongprase 817-***-****

Okay to contact this Supervisor: Contact me first

JP Morgan Chase Corp

14100 Dallas Freeway

Dallas, TX 75240 United States

07/2013 - 12/2015

Salary: 57,000.00 USD Per Year

Hours per week: 50

Compensation Benefit Specialist

Duties, Accomplishments and Related Skills:

•Monitoring work queues and cash activity, providing required client engagement for resolution.

•Explains the full range of client benefits and all related programs.

•Handling complex processing and servicing of transactions.

•Serves as a primary contact for the client and his/her representative or advocate and the decision-maker for compensation or pension claims.

•Resolve routine problems with an emphasis on quality customer service.

•Serving as a Subject Matter Expert for operations team processes and procedures.

•Ensuring all incoming inquiries and subsequent resolution is executed according to established service levels.

•Processing and reconciling all cash movement daily, ensuring all exception management is reported and resolved.

•Reconciling, researching, and resolving any cash discrepancies, overdrafts, and long balances.

•Utilizes various electronic data processing (EDP) systems for inputting data related to claims adjudication, processing, monitoring, and correspondence preparation.

•Verifying and assessing relevant facts from several sources to include reviewing of documentation and recommending solutions to a moderate range of workers' compensation problems or situations.

•Ensuring all client, risk, and performance related metrics are provided according to established service levels

•Ensuring all regulatory and compliance requirements are followed, including maintaining relevant and current procedures, risk items are escalated appropriately, and documents are filed and archived according to corporate policy.

•Makes determinations as to eligibility for the type of benefit sought and fully analyzes, develops, and requests required evidence for claims.

•Interpreting and applying guidelines related to employee workers' compensation/injury benefits to ensure compliance with applicable laws, regulations, and procedures. Supervisor: Joeana Moore 281-***-****)

Okay to contact this Supervisor: Contact me first

Bank of America

8500 N. Beach St, Fort Worth, TX

Fort Worth, TX 76244 United States

05/2007 - 03/2013

Salary: 42,000.00 USD Per Year

Hours per week: 45

Mortgage Loan Service Specialist

Duties, Accomplishments and Related Skills:

•Processed and take action to approve or decline residential and business loans.

•Analysed financial statements and Federal Income Tax Returns of individuals and businesses to determine overall financial condition and ability to repay a loan.

•Evaluated consumer credit reports to determine credit worthiness of loan applicants.

•Interviewed applicants and statements, assess credibility, and analyze information to identify facts for eligibility benefits.

•Research default of all mortgage loans type and use methods within the context of existing regulations, policies, procedures and respond to inquiries, and researching facts, on individual default loan.

•Contacted customers that have defaulted on their mortgages and respond to customer inquiries regarding mortgage defaults and loss mitigation options.

•Evaluated the customer’s financial ability, reason for default, and ability to make payment.

•Provided financial counseling to homeowners to assist in repayment agreement to cure delinquent loans.

•Recommend and initiated loss mitigation options that are appropriate to the situation.

•Monitors loans as an oversight unit in the Loan Administration to ensure workout program is working with the homeowner to avoid foreclosure.

•Negotiated and formalize repayment arrangements with customers in foreclosure when appropriate. Analyzes information and prepares recommendations for approving grant funding to customers.

•Coordinated and facilitated initial loss mitigation efforts with associated departments, foreclosure counsel, investors, and mortgage insurance companies.

•Process unusual or exceptionally difficult mortgage loans that require action beyond the level of performance normally requirements and ensured complete documentation of the loan, communicated facts, and decisions.

•Knowledge of Federal Acquisition Regulation (FAR) and General Accepted Accounting principles (GAAP).

•Evaluated loan requirements and utilized cost factors and cost principles.

•Communicate clearly, concisely, and effectively both oral and written with homeowners, investors, attorneys, government officials, realtors, mortgage banking representatives, and other individuals.

•Prepared and maintain records, data, reports, correspondence, and documentations as required by the contracts. Audited records process data, investigation reports concerning customers to deficiencies and take corrective actions.

Supervisor: Barrie Walter 817-***-****)

Okay to contact this Supervisor: Yes

SBA

14925 Kingsport RD

Fort Worth, TX 76155 United States

09/2006 - 01/2007

Salary: 1345.00 USD Bi-weekly

Hours per week: 60

Pay Plan: GS

Legal Specialist (This is a federal job)

Duties, Accomplishments and Related Skills:

Prepare loan packages for Underwriting and provide customers with loan processing. Process the re-drawing of loan documents and ensure new documents are delivered as expected. Coordinate loan closing with the customers and meet the closing date deadline. Follow with the finance disbursement after signing to ensure funds are ordered in a timely manner. Performed database entries to prepare analytical summaries and recommended courses of action. Reviewed and evaluated documents to determine adequacy and completeness. Supervisor: Mr. Canberry (1-800-***-****)

Okay to contact this Supervisor: Yes

ITT Tech

670 Ryan Plaza Dr.

Arlington, TX 76011 United States

10/2002 - 09/2006

Salary: 0.00 USD Per Year

Hours per week: 50

Admission Recruiter

Duties, Accomplishments and Related Skills:

•Developed and implement marketing strategic design to meet goals and objectives and recruited graduates from High School, GED and other educational institutions.

•Evaluated educational programs and determine training needs for the individual.

•Contacted applicants and established through market advertisements: Internet inquiries, telephone calls, direct contact, career fair, Face Book, Link-in, and mail-in.

•Counselled applicants concerning education degree plans and career goals.

•Interviewed, screened, and qualified applicants for enrolment and financial assistance, assisted with the testing of applicants, register applicants, pass out materials, and score tests.

•Test and measure, evaluation, administration, scoring, interpretation, and uses of group and individual aptitude, proficiency, interest, and other resource tests.

•Assisted in teaching-learning theories for adults, models and procedures for planning, designing, managing, and evaluating adult learning activities.

•Monitored educational program administration foundation and methods in organizing for adult and continuing education programs.

•Assisted in curriculum development or design the principles and techniques for development of curricula for adult or vocational education programs.

•Developed teaching methods of strategies and learning styles of the adult learner.

•Conducted guidance and counseling purposes and methods in counseling and guidance, the role of the counselor in various settings, approaches to counseling, and the uses of tests in the counseling situation.

•Career planning development, learning activities, systems, approaches, program coordination, use of educational and community resources, and vocational counseling systems.

•Occupational information choice and vocational development and their application to the guidance process.

•Identification and utilization of various types of occupational information and resources. Supervisor: Mr. Perez 817-***-****)

Okay to contact this Supervisor: Yes

US Army

US Army Dallas Recruiting Bn

1350 West Walnut Hill Lane Ste 150

Irving, TX 76038 United States

09/1994 - 05/2002

Salary: 60,000.00 USD Per Year

Hours per week: 40

Human Resource Recruiter Manager

Duties, Accomplishments and Related Skills:

Administered employee relations activities to including employee counselling, EEO,AA, employee orientation and policies. Interpreted Federal personnel laws, human resources laws, regulations, recruitment policies and programs. Identify, evaluate, and recommend to management appropriate human resources interventions to resolve complex interrelated human resources problems and issues.

Served as a representative between employees and management to relay information at different level within the organization and determine training needs. Adjudicated background investigation reports and determine the suitability and security eligibility of individuals for entry on duty in sensitive and non-sensitive positions. Implemented, and administered company benefit programs, and employee health and life insurance. Performed activities of the HR functions to include the recruiting, placement staffing, screening and interviewing of personnel. Evaluated request for personnel security investigations and security clearances on applicants. Screened applications and investigated the background of personnel to be cleared for hiring process and made recommendations on hiring decisions. Prepared and maintain monthly evaluations for appropriate personnel and departments. Advised manages and employees on staffing policies and procedures. Identified issue that impact the eligibilities of personnel to access classified information. Provided technical advice and guidance concerning recruitment and placement issues. Performed office services such as organize and filing of personnel document, payroll documents and personnel actions. Analyzed problems and develop solutions, maintain employee information and other necessary databases. Managed and coordinated fleet management, purchases, budget, logistics and maintenance of administrative projects. Performed position classification, position management principles, policies, concepts, and practices. Communicated grade distinction to management with supporting criteria and justification. Prepared correspondence, reports, payment vouchers, position codes, and format spreadsheets and draft forms as needed. Use automated personnel software systems and staffing software to maintain records. Maintained recruitment files, general files, other information on sick leave and payroll, confidential employee information and records. Prepared clear concise reports and documentation that accurately states critical issues, facts, and events. Calculated salary and retro pay, and update to payroll system. Analyze administrative data from variety of sources to develop a solution or improvement of administrative problems. Supervisor: MR. Moody 817-***-****)

Okay to contact this Supervisor: Yes

Education:

Columbia College Fort Worth, TX United States

Bachelor's Degree 5 /2005

GPA: 3.5 of a maximum 4.0

Credits Earned: 120 Semester Hours

Major: Bachelor of Science Business Administration Minor: Business Management Honors: Cum Laude

Job Related Training:

Human Resource Management Certificate 6/16/89.

Career Counseling Certificate 12/23/90.

Public Relation Certificate 05/10/91.

Alcohol and Drug Coordinator Certificate 03/29/95. Typing Certificate 10/13/87.

Logistics Management Certificate 06/15/94.

Computer/Electronic System Repair 05/30/84

Senior Leadership Certificate 07/01/96.

Cable/Fiber Optic Instaler 09/15/94.

Security Telecommunications 01/5/1991.

Processing Federal Personnel Actions 10/07/2016.

Job Analysis and Assessment Development 7/19/2017. Federal Staffing and Placement 8/25/2017.

Federal Pay Setting and General Schedule 9/27/2017. Delegated Examining Certification 4/19/2018



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