Customer Service Team Lead
Resume:
*** ******** **. **** * Laconia, NH ***** 603-***-**** ************@*****.***
Danielle L. LaFlamme
Objective
The Further development of my exceptional customer service skills by working in a new customer service oriented environment.
Summary of Qualifications
24 years of customer service experience in both the traditional retail environment, in addition to a unique skill set obtained through cosmetology sales and service.
Work Experience
May 2021- March 2022 Wal-Mart Gilford, NH
Bakery/ Deli Team Lead
My daily tasks included making price changes, setting of product layout, referred to in the industry as modulars, ensuring that my departments are accurate and up to date on a daily basis; as well as performing a monthly large scale inventory count for multiple departments, placing orders for needed products in order to help maintain a smooth-running facility as a whole. I also played the role of first point of contact in the fielding of guest’s questions and concerns.
As the supervisor I performed the following duties: performance reviews of my associates in order to give them constructive feedback, the conduction of disciplinary actions as needed, as well as duties in the hiring process such as performing interviews, and making hiring decisions, and the difficult task of dismissal of associates when all other options have been exhausted.
Oct 2020- May 2021 Wal-Mart Gilford, NH
Meat and Produce Team Lead
Much like my position in the bakery and deli, my duties included making price changes, keeping modulars up to date, keeping an accurate inventory of merchandise. Unique tasks that I performed and delegated include unloading trucks of as well as the organization of my departments merchandise out of pallets of freight, keeping the sales floor full and stocked; in order to create a smooth and joyful shopping experiences for guests within the store. In this position as well, I was the first point of contact for guest inquiries, as well as being responsible for the hiring process as well as that of which may lead up to the unfortunate termination of associates under certain circumstances.
Aug 2016- Oct 2020
Frozen Dairy Department Manager
Worked alongside my associates to keep the sales floor clean and full of product, by maintaining the upkeep of modulars and their merchandise, as well as making ensuring that price changes remained accurate and properly displayed in the 4 departments of Frozen Foods, Dairy, Alcohol and Bread, of which I was in charge of
November 2004 -February 2006 Empire Beauty School Laconia, NH
Cosmetologist
Completed 1500 hours of classroom studies and on hands experience, received first place in hair design contests Details of position, award, or achievement.
Formal Education
Merrimack Valley High School
Sept 1995- June 1999
High School Diploma
REFERENCES
Tyrus Desjarlais
Former Supervisor
Daniel Brogan
Longtime Coworker
Danielle Baker-Locke
Coworker
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