Customer Service Coordinator

Navsangeet Kaur

929-***-**** ************@*****.*** https://www.linkedin.com/in/navsangeet-kaur/ Objective

A visionary digital marketing strategist and developer with one year of experience in front-end development, social media, web development, operations, and training across diverse teams and industries. Effectively balances competing priorities in fast-paced, client-facing environments. Maintains a rapid trajectory of growth in positions of increasing leadership and accountability. Education

CUNY Queens College

Bachelor’s Of Arts- Graduation: August 2021, Major- Computer Science Technical/Interpersonal skills

Microsoft Office Suite • Canva • Figma • Wordpress • MailChimp • Outlook • DocuSign • Google Suite • Team Management • Product and Services Digital Marketing • Database Management • Bilingual • Customer Service • Teamwork • Effective communication • Adaptability • Dependability • Problem-solving

• Leadership • Reliability • Time Management • Flexibility • HTML & CSS Experience

Social Media Strategist & Web Developing Intern Tech Incubator March 2021 to March 2022

● Designed, built, and maintained websites using Figma and wordPress

● Led social media, email marketing, and website developing teams of 4 and allocated tasks

● Communicated with clients, gathered requirements, and scheduled follow up meetings

● Designed and created content for flyers, posters, social media posts using Canva, and created email newsletters using MailChimp, both for print and digital use

● Planned monthly social media calendars, produced engaging content relevant to each platform including Facebook, Instagram, LinkedIn, Pinterest, TikTok and Twitter

● Analyzed platform specific insights and managed social media engagement by responding to comments and queries

Selected Accomplishments

Observed social media followers were declining; reorganized the team and gave them clear and separate roles; changed the engagement approach and content type, which gained 10 additional followers weekly

Discussed preferred monthly themes with clients, increasing post likes by 20%

Designed wireframes, translated the UI/UX design to implement the website, conducted website audits and evaluated compatibility with devices, which reduced delivery by one week Century 21 Stores Cashier November 2018 to December 2020

● Maintained a high level of Asset Protection awareness regarding all areas of risk

● Developed knowledge of company products and services and followed company service standards by informing guests of current programs and offers

● Efficiently answered questions, resolved customers’ concerns, and handled refunds and exchanges

● Maintained cash drawer and followed proper balancing and reconciling procedures

● Reduced waiting time for customers by providing quick services Selected Accomplishments

Achieved ‘Top 2nd Performer’ by maintaining C21 status card goals per week by opening 15 credits cards or above

Delighted the customers with consistent and pleasant service, which resulted in a 30% increase in returning customers

Provided extensive cash handling and customer service training to 10 new cashiers

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