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Customer Service Committee Member

Leesburg, VA
June 18, 2022

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Humaira Asheeq

Ashburn, VA 703-***-****


Experienced, accomplished, and driven professional in Procurement Operations, Contracts & Project Management support, providing excellent customer service to clients. Pocesses strong work ethics and great commitment towards the compliance of policies, rules, regulations, and strategies.


●Outstanding interpersonal skills with strong team spirit and respect for diversity

●Attention to accuracy and detail with setting high performance standards

●Analytical skills to identify, predict and solve problems

●Maintains a high level of productivity & self-direction and commits to putting in additional effort

●Strong written and verbal communication skills for documentation and correspondence in four languages

●Exceptional organization skills with ability to prioritize, coordinate and manage multiple tasks

●Proficient in Computer system, MS Office, Access Excel, Power Point, office, video and in person conference equipment.


Fluency in Four Languages: English/Dari/Pashtu/ Urdu Contract Management Administration

Event Management Team Leadership Contract Analysis and evaluation

Workplace Ethics Cultural Competency Strategic Skills or strategic planning or tactical planning


Sr Procurement Associate Jan 2017 – June 2020

United Nations Development Prog, UNDP, Kabul, Afghanistan

Full compliance of procurement activities with UN/UNDP rules, regulations, policies and strategies; implementation of the effective internal control, proper functioning of a client-oriented procurement management system.

CO Procurement business processes mapping and elaboration of the content of internal Standard Operating Procedures (SOPs) in Procurement and Logistics, control of the workflows in the Procurement Unit.

Elaboration of proposals and implementation of cost saving and reduction strategies in consultation with office management.

Advertisement of RFQ, ITB, RFP and Micro purchasing

Provision of researched information for formulation and implementation of contract strategy and strategic procurement in the CO including tendering processes and evaluation, managing the contract and contractor, legal considerations and payment conditions, sourcing strategy, supplier selection and evaluation, quality management, e-procurement introduction.

Development and update of the rosters of suppliers, implementation of supplier selection and evaluation.

Organization of trainings for the operations/ projects staff on Procurement.

Monitoring of five staff members

Administrative Associate (in Contract Management Unit) Jul 2012 - Dec 2016

United Nations Development Program UNDP, Kabul, Afghanistan


2.HR Focal Point

3.Learning committee member

Major Responsibilities:

Project HR / Translator

United Nations Development Program UNDP, Gender Equality Project, Kabul, Afghanistan Oct 2010 - Jul 2012

Major Responsibilities:

• Perform oral and written translations and interpretations in English to Dari and vice versa

• Assist and supports the Gender Advisor ELECT to liaise with IEC counterparts and key stakeholders on substantive issues.

• Provide interpretation for international project staff and other non-Dari speakers at presentations and at selected community- based presentations

• Act as interpreter in meetings and conferences;

• Translate assessment reports/correspondence and final project activities from Dari into English;

• Accompany the Gender Advisor to the local community and interpret for the advisor and the people from the local community.

• Assist in making contacts and setting up meetings;

• Assist in preparation and reporting of the meetings, such as preparation of agenda, taking necessary correspondence, taking minutes and preparing meeting reports as requested;

• Travel to other provinces following UN security standards

Planning international committee stay and in province travel logistics: travel arrangements, transportation, transfers of equipment, control of documents, workshops, meetings, activities

Administrative Acting Manager May 2009-May 2010

LBG-B&V JV, USAID, Kabul, Afghanistan

Major Responsibilities:

Management of HR

Coordinating an Organization’s administration system and general workflows

Management of logistic, procurement, transport

Organization of trainings and workshops

Preparing the planning, development of all procurement and contractual aspects of project

Admin & Procurement Officer May 2008 - April 2009

LBG-B&V JV, USAID, Kabul, Afghanistan

Major Responsibilities:

Assist manager for recruitment and contracting processes

Provide related information for candidates

Compiling and filling letters and documents

Prepare monthly report to supervisor

Prepare contracts and TORs

Office Manager Feb 2006 - Dec 2007

United Bank, Kabul, Afghanistan

Major Responsibilities:

Responsible for effective management of branch staff, lending, operations and profitability of the branch

Managing resources and staff

Developing and attaining sales goals

Delivering customer service

Scheduling the meetings and appointments


●BBA Bachelor’s in Business Administration 2011 -2016

Kardan University of Higher Education, Kabul Afghanistan

●Aryana High School diploma, Peshawar, Pakistan 1997- 2006


UNDP Procurement Certificate level 2

UNDP Basic and Advance Security Online Course

Procurement CIPS 3

Leadership Course



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