Customer Service Sales Representative

LANCE M. RAGLIN

Lance Raglin

**** **** **. **********, ** 98225 M: 720-***-**** E: *************@*****.*** CORE COMPETENCIES

• Effective communication, clear and firm

• Dependability, ability to handle pressure

• Organization and multitasking expertise

• Self-motivation and creativity

• Ability to work well independently and with others

• Software proficiency (includes Microsoft Office and Reflections, a purchasing software) EXPERIENCE

Business Owner, Fader Skateboard Shop, Evergreen, CO 2014-2019

• Maintained business finances

• Managed staff; hiring, training, managing

• Negotiated contracts and purchasing agreements with major corporations

• Created all marketing and sales strategies

• Consistently reviewed inventory

• Provided quality customer service

Sales Representative/ Globe Shoes, Duffs Shoes, Dwindle Distribution, Ruca Clothing, Hoven Sunglasses, Odessa Watches, CO 2003-2010

• Independently scheduled, ordered merchandise, set up and managed booths, and provided customer service at large scale trade shows across the country.

• Developed contracts with customers and implemented corresponding action plans to promote and maintain positive business relationships.

• Communicated professionally, and on a regular basis, with customers, co-workers, and supervisors via telephone, email, and in person.

• Demonstrated flexibility and creative problem solving when issues arose concerning order delays, schedule changes, and customer concerns.

• Coordinated travel arrangements throughout the year and tracked expenses. Sponsored Skateboarder, 303, Globe, Dwindle Distribution, Vans, Enjoi Skateboards

• Traveled

• Competed

• Appeared in multiple skateboarding videos

EDUCATION

Evergreen High School, Evergreen, Colorado 1997

Rocky Mountain Art Design, Denver, Colorado 2001-2002

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