Project Manager Customer Service
Resume:
Kyle A. Seibert
**** ****** ** *********: 501-***-****
Conway, AR 72034 ***********@*****.***
SUMMARY OF QUALIFICATIONS
Reliable and motivated individual with 10+ years’ experience managing projects, employees, marketing, and customer relations across multiple industries. Broad experience in telecommunications, commercial construction, commercial lawncare, and face to face customer sales has provided me with exposure to multiple forms of management requirements and platforms. I have spent many years as a self-employed, self-sufficient individual that was responsible for marketing, employee management, acquiring of projects, and completion of projects.
CORE COMPETENCIES
Project Management
Resource Scheduling
Employee Development
Program Management
Confident Decision Maker
Technical Proficiency
Client Relationship Management
Strong Communicator
Adaptability
Problem Analysis/Solving
Design and Implementation
Troubleshooting
Vendor Management
PROFESSIONAL EXPERIENCE
Butler Telecom America.- Conway, AR 2018-2022
Program/Project Manager – CenturyLink
Project Manager for multiple programs for CenturyLink's footprint in Arkansas and Missouri for Engineering, Systems, Construction, Installation/Testing, and Splicing. This required learning and implementing of all necessary CenturyLink applications, strategic planning, people management skills, and strong client relationship skills.
• Manage all projects/employees for the Missouri and Arkansas OSP engineering teams
• Document and present project statuses to CenturyLink managers multiple times per week
• Single point of contact for issue resolution with internal teams, external vendors, and CenturyLink employees
• Responsible for weekly conferences with external vendors for project scheduling & completion
• Manage daily and provide guidance to all internal teams for timely completion of required work
TriTechne Inc.- Conway, AR 2016-2018
Program/Project Manager – CenturyLink
Project Manager for multiple programs for CenturyLink’s footprint in Texas and Central Missouri for Engineering, Systems, Construction, Installation/Testing, and Splicing. This position required daily insight into work required of both internal teams and external contractors, providing detailed support and analysis of all project statuses throughout the project lifetime. This required knowledge of CenturyLink applications, strategic planning, people management skills, and strong client relationship skills.
Project managed all Metro-Ethernet projects for the Central Missouri, Texas region
Project managed all POTS/HSI copper solution projects for state of Texas
Project managed all existing equipment maintenance projects for state of Texas
Documented and presented project statuses to CenturyLink managers multiple times per week
Single point of contact for issue resolution with internal teams, external vendors, and CenturyLink employees
Responsible for weekly conferences with external vendors for project scheduling
Manage and provide guidance to all internal teams for timely completion of required work
(ISP) Inside Plant Engineering Production Manager – CenturyLink
Worked to develop and integrate all required aspects to produce adequate engineering documentation for Metro-Ethernet projects across Arkansas, Missouri, Louisiana, Mississippi, and Texas. Responsible for the management of employee work delegation and completion tracking to meet deadlines. Analyzed possible workflow gaps and integrated new processes internally to better our engineering processes and documents.
Responsible for the production of design engineering specification packages to be provided to technicians
Provided troubleshooting support for technicians performing installation of equipment
Documented and presented production numbers to both internal and CenturyLink managers
Documented and integrated specific requirements for each region of engineering
Conducted 1-on-1 meetings to evaluate and better develop employees’ skills
Conducted training sessions, both 1-on-1 and in group settings with employees
Lead (ISP) Inside Plant Engineer – Windstream and Adtran Contract
Responsible for the daily management and production of all ISP Engineering documentation and systems input. Role required direct reports to the external project managers for project statuses and completions of required work. This position required extensive knowledge of Windstream applications, equipment specifications and guidelines, Windstream requirements for implementation, network requirements per program, and strategic planning.
Overall lead for complex ISP Engineering of new 10g Calix E7, Adtran TA5000, and Optelian CWDM fiber implementation projects
Overall lead for engineering of projects migrating data and voice traffic from 1g Calix C7 sonet rings to new 10G Calix E7 fiber networks
Responsible for engineering of projects to add additional data/voice cards to both Calix C7 and Adtran TA5000 equipment for bandwidth exhaust scenarios
Lead engineer for FTTP projects for Minnesota, Pennsylvania, and Nebraska
Created and implemented multiple Methods of Procedure that were in line with all Windstream and equipment regulations and guidelines
Responsible for all equipment, project plan, and circuits input into Windstream MSS system
Worked extensively in multitude of Windstream applications for project information gathering and project data input
Directly provided support for technicians in the field for all troubleshooting 24/7
Conducted training sessions for new requirements, guidelines, and equipment manufacturers for internal employees
Documented and presented project status tracking to external project managers and Windstream managers
Arkansas Golf Center- Conway, AR 2012-2016
Instructor/Shop Manager/Master Club Fitter
Responsible for all day to day operations for the upkeep of retail shop, scheduling of employees, inventory management, product ordering, and customer service. Along with managing the retail shop, this position required certification for teaching and club fitting for customers. Responsible for scheduling and conducting lessons and fittings with clients on a daily basis.
Organize multiple company inventories, produce reports through Microsoft Excel and Word
Process new invoices and other forms for current and new companies
Input data using Quick Books software
Develop sales experience and gain knowledge in customer interaction and tailoring the best customer service possible to each individual
Seibert Enterprises- Conway, AR 2006-2015
Owner/Operator
Responsible for all requirements for conducting commercial construction and both commercial and residential lawncare services. As the owner, this position was responsible for all job acquisition, scheduling of work, scheduling of shipments, employee acquisition and termination, employee payroll, and tax information preparation.
Prepare on site blue prints and implement team building strategies
Build and construct playground equipment using multiple types of heavy machinery
Coordinate with external vendors for equipment and supplies needed
Responsible for acquiring new employees and all payroll aspects
Conduct meetings with potential clients
Develop and implement marketing strategies to create revenue
PROFESSIONAL SKILLS AQUIRED
-Well versed in Microsoft Excel – proficient in all Office programs – utilized Microsoft excel daily to relay the status of project to both managers and clients
-Knowledgeable with QuickBase database program
-10+ years providing customer-based services
-7+ years of construction experience
-3 years’ experience in the Telecommunications industry learning both ISP and OSP engineering along with construction requirements for fiber optic and copper installation
-3 years’ experience with ADSL2+, VDSL/gbond, GPON, (SIP, GR-303, Metaswitch) voice interfacing
-3 years’ experience with Calix, Adtran, Cyan, Optelian, and RAD equipment
-3+ years’ detailed experience with Windstream/Adtran Engineering sytems (MetaSolve MSS, CMS, etc…)
-2+ years’ detailed experience with CenturyLink Engineering systems (Fireworks, Bidmaster, NBIE, NMA Tirks, WMS, Clones, NDS, CAD, etc…)
-2+ years’ in writing Method of Procedures to implement Optelian CWDM, Calix E7, Calix C7 cards, Adtran TA5000 and TA3000 equipment
EDUCATION
Bachelor of Science – Marketing 2011
University of Central Arkansas
PROFESSIONAL REFERENCES
Jeff Holzheimer
National Project Manager – Adtran
****.**********@******.***
Shane Neighbors
Arkansas Federal Credit Union
Michael Starkey
Rausch-Coleman Homes
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