Phlebotomist

SHATAVIA WATSON

817-***-**** **********@*****.*** Fort Worth, TX

Summary

Compassionate and personable Certified Phlebotomist and experienced Certified Nursing Assistant offering outstanding administrative, customer, and patient support. Seeking a full-time position where I can use my years of experience and training to provide high-quality care and patients and clients and add value to work teams in healthcare settings.

Certified Phlebotomy Technician (CPT-NHA) Stone Academy Fort Worth, TX May Graduated May 2022

Work Experience

Personal Banker First Convenience Bank Arlington, TX Aug 2021 – Current

Delivered exceptional customer service, in-person and via phone, enhancing customers’ experiences while providing bank services to a diverse customer base in a high-volume sales environment

Built meaningful relationships with our customers through a customer-first approach, understanding their situation and needs and ensuring each customer knew they were respected, supported, and valued

Managed transactions and consistently balanced drawers at the end of each workday; cross-selling bank services and products to achieve and exceed production goals

Identified customers’ interests and needs to refer them to and advise them on the most appropriate and beneficial financial services and products

Minimized risk and losses by closely following policies and procedures to ensure the safety and privacy of customer information and finances, as well as bank assets

Greeter/Screener Soliant Healthcare Lake Worth, TX Feb 2021 – June 2021

First point of contact greeting and providing a great first impression to our patients/clients and visitors as they entered our facilities, collecting personal information and appropriately managing confidential data

Completed a quick health screen of all patients and visitors to minimize the risk of infection and spread of disease and to keep staff, patients, and guests safe and healthy

Contributed to a positive customer experience by communicating with patients/clients, addressing their needs and inquiries, and providing them with answers and solutions

Coordinated patient and visitor flow in conjunction with facility protocols to promote efficiency and ensure patients were seen in a timely manner

CNA Care One Personal Health Fort Worth, TX Apr 2020 – Feb 2021

Protected patients’ dignity and rights while providing compassionate, quality nursing care

Tended to patients and performed a combination of light housekeeping and personal hygiene duties to keep patients comfortable

Supported clinical services teams while performing general patient care services and providing patients with excellent care that enhanced their physical, mental, and emotional health

Charted daily information on the residents; reported patient complaints so they could be addressed for solutions

Credit Specialist US Bank Cincinnati, OH Mar 2018 – Aug 2019

Delivered consistent excellent customer service over the phone and in writing while performing a variety of customer service and processing duties as an integral part of client relationships

Educated customers on account balances, how to use the digital program, and on understanding their leases/loans/home equity line and CD accounts

Effectively utilized various computer programs and software, navigating multiple systems and platforms, including telephone, email or online chat, to complete daily operational tasks

Researched and diagnosed customer disputes and identified the most efficient means to resolve them to the satisfaction of the company, and the client

Call Center Customer Service Staffmark Cincinnati, OH Nov 2015 – Jan 2016

Presented customers with an exceptional, efficient, and friendly service experience providing updates, information, and answers to their queries and concerns to maintain first-call resolution expectations

Delivered world-class customer service when de-escalating situations involving dissatisfied customers, listening empathetically to needs or issues, and providing helpful solutions to their problems

Responded to customer inquiries via verbal and written communications, including phone, email, web portal, and chat interactions, effectively guiding callers through using products and services

Demonstrated the ability to remain calm, positive, and accurate to exceed quality and productivity goals in a fast-paced and dynamic environment, where multi-tasking and changing priorities were the norm

Navigated computer systems, platforms, and applications with proficiency to accurately record information and maintain appropriate documentation

Customer Service LGC Associates, LLC Cincinnati, OH July 2015 – Dec 2015

Consistently offered professional, friendly, and engaging hospitality services and ensured guest satisfaction through positive interaction and focusing on guests’ personal needs

Recognized the urgency of each busy event while always remaining calm and courteous, serving guests with the utmost respect and kindness, and collaborating cohesively with colleagues to cultivate good teamwork

Skilled in performing a wide range of duties to maintain the appearance and cleanliness of the hotel and banquet facilities to provide a great guest experience

Effectively used active listening, empathy, problem-solving, and communication skills to drive brand loyalty and increase customer engagement

CNA Affinity HealthCare Solutions Cincinnati, OH Sep 2010 – Aug 2014

Delivered high-quality care to patients and monitored them closely to safeguard their health and safety: ensured adequate food/liquid intake, assisted with activities, housekeeping, and recording medications

Exhibited excellent customer service and a positive attitude towards patients, contributing to an improvement in their overall well-being

Identified potential patient care problems and collaborated with treatment teams to prevent adverse outcomes by ensuring the treatment plan was followed

CNA Synergy Homecare Cincinnati, OH May 2010 – Sep 2010

Provided compassionate personal care that promoted the health and safety of patients; offered positive, supportive, respectful communication to patients and families

Tended to patients and performed a combination of light housekeeping and personal hygiene duties to keep patients comfortable

Assisted with activities that kept clients well-adjusted and pleased, reported, and recorded patient behaviors, interactions, and responses so patients received the appropriate and necessary intervention

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