Patient Representative Spanish Teacher

** ********** **** **, ******, GA ***** 512-***-**** ************@*****.***

Lilliana A. Joseph

Objective

To help teach students of all ages by drawing on three decades of teaching, counseling, advocacy, administrative acumen, and native fluency in Spanish.

Education

Bachelor of Arts, Meso-American Studies

Universidad Rafael Landivar, Guatemala

GPA 3.8

H.S. Diploma

Franklin Delano Roosevelt High School, Puerto Cortes, Honduras, C.A.

GPA 3.8 (Valedictorian)

Experience

2021-22

Spanish Teacher Trinity Christian School grades Pre K through 8 grades.

2017-Present

Ministry Leader, Sonrise Celebrate Recovery

Newnan, GA

Leading small groups focused on addiction recovery. Mentoring program participants through a nationally-recognized curriculum. Active member of leadership team connected to Celebrate Recovery, a national addiction recovery organization.

2013-Present

Moderator, Harboring Hope/EMS Online

Newnan, GA

Leading smalls groups in two separate marriage counseling programs. Teaching 13-week courses, counseling individual participants, and moderating extensive discussion periods.

Jul 2010 - Dec 2012

Patient Representative, Dell Children’s Medical Center

Austin, TX

Served on the Patient Rights and Bio-Medical Ethics performance improvement team. Coordinated care conferences with the participation of staff members and Physicians to ensure that patients’ rights were respected. Participated in educating staff members on how to handle difficult patients and families. Oriented and trained staff members and physicians on the role of patient representation role as Patient Representatives. Served on the Grievance Committee, evaluating complaints and ensuring compliance with TJC regulations. Managed prominent billing issues and complaints. Coordinated the hospital’s Emergency Relief Fund. Participated in Ethics consults regarding patients. Interfaced with various regulatory agencies on pertinent issues.

Trained staff members on critical procedures and systems, including Peminic. Produced original and translated Spanish informational materials. Collaborated with the Family Advisory Council on informational video production.

Jan 2003 - Apr 2008

Patient Representative/Care Provider, In-Home Care

Austin, TX

Served as the primary representative for an adolescent with a degenerative neuromuscular illness. Interfaced with specialists, medical institutions across the US, insurance providers, durable medical equipment providers, advocacy non-profits and Social Security. Researched patient’s symptoms care options, and available assistance. Handled appeals and subsequent interdisciplinary case management with government agencies such as Medicaid,THS, TDHS, DARS, MDCP, CBA, and CLASS. Kept detailed records of patient’s progress and doctor interactions. Managed in-home consumer directive service (CDS) care-givers. Kept detailed billing and reimbursement of multiple agency services. Coordinated schedules for in-home care givers and recorded hours in their time cards. Interfaced with patient advocacy non-profits such as Advocacy Inc. Testified before State Legislature to advocate for reform of disability assistance programs.

Jan 1997 - Dec 2002

Owner/Care Provider, Lilly Care Inc.

Austin, TX

Encouraged younger children to expand their knowledge through play using sensory-motor mediums, music, textures, and play. Kept journals of the children’s development progress. Kept business and medical records. Trained and interfaced with the Texas Department of Protective and Regulatory Services. Oversaw financial operations including billing, tax issues, and long-term planning.

Apr 1995 - Jun 1996

Administrative Assistant, Colcom

Austin, TX

Performed high-level administrative functions for Austin-based telecommunications firm. Managed personnel scheduling, payroll functions, and various database updates. Liaisoned with various regional managers and produced regular written reports.

Mar 1994 – Feb 1995

Precinct Clerk, Texas Dept. of Public Safety

Austin, TX

Performed administrative bookkeeping and various tasks for large urban public safety office. Assisted general public, highlighting available department resources and directing to appropriate managers. Updated government databases. Assisted with financial record keeping.

Jan 1986 - Dec 1988 Elementary Teacher, Al-Manaret Jeddah, Saudi Arabia

Taught first and second grade at elite international school in Saudi Arabia. Planned annual curriculum. Created original teaching materials. Introduced a variety of special resources. Kept detailed records of student progress. Interfaced with parents, providing detailed reports and gathering feedback.

Sep 1983 – Sep 1992 Consular Assistant, Consulate General of Honduras Miami, FL

Acted as public relations representative for the Consulate in trade fairs, expos, official functions and other related activities. Regularly networked with consular community to represent Honduran interests. Worked directly with the Vice-Consul to implement strategies to promote Honduran products and services in the host country. Developed original written materials offering travel information to develop Honduran tourism in the United States.

Skills

Languages: Fluent in Spanish and English. Conversational in Arabic and French

Computer Applications: Excel, Word, Access, Quicken, Quickbooks, Powerpoint

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