Senior Customer Service representative /Executive administrative assis
Resume:
No *, Ifeoluwa Qtrs, Osajin- 080********,070********
Ajibode, UI, Ibadan. ************@*****.***
ORIRE, ABOSEDE TEMITOPE
CAREER OBJECTIVE To be an epitome of excellence in my chosen career, adding great value to the organization.
EDUCATION
2009 – 2012
OBAFEMI AWOLOWO UNIVERSITY, ILE IFE, OSUN STATE.
Executive Masters in Business Administration (HR)
1999 – 2003
FEDERAL UNIVERSITY OF AGRICULTURE, ABEOKUTA, OGUN STATE.
B.Sc. {Hons} Mathematical Science with Computer Science (Second Class Upper Division)
1994 – 1997
WESLEY COLLEGE OF SCIENCE, ELEKURO, IBADAN.
Senior Secondary School Certificate
PROFESSIONAL
QUALIFICATIONS
& TRAINNINGS
Jaroy Institute of Computer Studies
Diploma in Computer Technology (2003)
Oceanic Leadership Academy
Bank Officers Development Program (2008)
Chartered Institute of Personal Management (Ass. Member)
Professional Diploma in Human Resources Management (2011)
CBN-Entrepreneur Development Center
Certificate of Completion-Entrepreneurship Development Training (2016)
Primary Health Care & Health Management Center (PRIHEMAC)
Certificate of Competence in Private Homecare for the Elderly (2017)
PROFESSIONAL
EXPERIENCE
Administrative Assistant (Aug 2016 - Oct 2019)
Creative Magic Limited, Lagos, Nigeria.
1.Provide admin support to managers and coworkers.
2.Attend to visitors, manage telephone calls, maintain calendar, handle mails and plan meetings.
3.Maintain inventory - track office supplies, order replacement as required.
PROFESSIONAL EXPERIENCE
Head, Customer Service Unit (Jan 2013 - Jun 2016)
Ecobank Nigeria Limited, Lagos, Nigeria.
1.Oversee and coordinate activities of the customer service unit to ensure excellent service delivery and customer delight.
2.Ensure implementation of organizational policy and standards.
3.Respond to other bank/branch enquiries and handles difficult customers professionally.
4.Ensure proper documentation and filing of customers’ instructions and mandates for easy retrieval.
5.Coach, train and motivates customer service officers on the job and renders report timely.
Customer Service Officer (Jan 2010 - Dec 2012)
Oceanic Bank Intl Plc, Lagos, Nigeria.
1.Attend to customers’ enquiries professionally to ensure customer satisfaction and going extra mile to give them memorable experience.
2.Process customers request according to bank’s policy.
3.Anchor weekly knowledge sharing sessions to establish core banking values and to ensure organization DNAs are imbibed.
Fund Transfer Officer (Feb 2008 – Dec 2009)
Oceanic Bank Intl Plc, Lagos, Nigeria.
1.Book & liquidate fixed/call deposit and loans.
2.Process clearing (cheques) and import (Form M) instruments.
3.Reconciliation of GL accounts and rendering of unit reports.
Junior Staff Consultant (Aug 2006 - Jan 2008)
Wadof Software Consulting, Lagos, Nigeria.
1.Implementation and Installation of application software solution and train key users
2.Resolve problems arising from operations of application software
3.Provide support to clients on effective usage of application software to attain efficiency in business processes.
Computer Instructor
Institute of Information Technology (NYSC), Akwa Ibom, Nigeria.
1.Teach students and train private bodies on the use of computer system.
2.Management of computer center.
SKILLS
Client service relationship and admin support skills.
Rapid mastering of new applications and technologies.
Good interpersonal skills and analytical abilities.
Excellent oral and written communication skills.
Proficient in Microsoft office, operations and process improvement.
Attention to details, organizing and time management skills.
PROJECT/AWARD
Adolescence Reproduction Health & HIV/AIDS Prevention in Abak LGA, Akwa- Ibom state.
NYSC Chief Inspector’s Commendation.
Officers Development Programme (Oceanic Leadership Academy)
Best Student Award.
PERSONAL DATA
Date of Birth : 18th October, 1981
Sex: Female
Marital Status : Married
Nationality : Nigeria
REFERENCES
To be provided on request
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