Billing Specialist Customer Service

Sharon Gangasingh

New York, NY 917-***-**** ********@*****.***

Experienced Billing Specialist

Result-driven professional with over 20 years of experience in performing a variety of financial and non-financial tasks to help in maintaining accurate financial records and payment procedures. Leverages superior analytical skills combined with a strong aptitude for details and accuracy to conduct analysis of complex client billing problems and reconcile billing-related issues. Effectively manages multiple, high-priority projects and takes pride in providing exemplary customer service. Computer proficient with e-billing experience in Aderant and advanced knowledge of Microsoft Office Word, Excel, Outlook, and Adobe. Demonstrates an ability to communicate with courtesy and diplomacy, efficiently follow written and verbal instructions, provide information and maintain effective relationships with a diverse group of clients, staff, and outside contacts. Capable of prioritizing, multitasking, and thriving in a fast-paced, deadline-driven environment while adapting to fluctuating workloads. Ready to work overtime when required to process the heavy volume of client billing. With an in-depth knowledge of the industry's principles, procedures, and best practices and proficiency in processing financial information, eager to master new challenges and contribute to the further success of the company.

CORE COMPETENCIES

Billing coordination

Problem-solving

Quality control

Processing write-offs

Compliance verification

Industry knowledge

Organizational skills

Pre-bills distribution

Invoice adjustments

Customer service

Interpersonal skills

Analytical skills

Time management

E-billing Hub & e-billing Vendor Sites

Collection oversight

PROFESSIONAL EXPERIENCE

Billing Specialist 05/09 – 04/20

Katten Muchin Rosenman LLP New York, NY

High-performing billing specialist accountable for supervising and reviewing the inventory for all assigned partners, simultaneously monitoring aging of unbilled fees, following up on delayed billing, and forecasting based on expected timelines. Performed hands-on management and ensured execution of a broad portfolio of activities including timely responding to customers’ queries, reviewing the quality of final invoices, completing billing forecast, investigating the appropriateness of billable entries, making time entry narrative changes, updating bill status, and supporting decision making. Showcased ability to perform mathematical calculations and apply mathematical concepts when computing, reconciling balances, verifying numerical data, processing complex client billing, preparing various billing reports, and processing write-offs.

Continuously monitored WIP by ensuring consistent and regular communication with attorneys regarding aged balances

Proactively tracked the status of bills that are electronically submitted, concurrently identifying issues and working to address rejections and issues causing delays

Prepared and finalized invoices efficiently to ensure compliance with all client discounts and policies, as well as company policies and procedures

Ensured the invoices were amended in accordance with billing attorneys' guidance and were finalized for distribution

Collaborated with attorneys, customers, third party institutions, and other team members to resolve billing inconsistencies and errors

Used problem-solving skills to monitor unallocated and on-account funds, expedite the application or refund to clients

Provided exceptional guidance and consistent training to junior team members to successfully handle departmental workload resulting in increased efficiency in handling billing work

Billing Specialist 11/96 – 03/09

Sidley Austin LLP New York, NY

Detail-oriented billing specialist in charge of providing administrative and accounting support to attorneys to assist them with the preparation of client bills. Successfully liaised with clients, attorneys, and staff members to generate, distribute, finalize, and submit bills, using a wide variety of approved methods. Served as the billing advisor to attorneys to address questions related to billing processes, resolve billing-related issues, and ensure that all transactions comply with the company’s standards. Responsible for creating timecard summaries, updating matter and timekeeper rates, and running client reports at the request of the partners and attorneys.

Reviewed and verified the accuracy of billing and supporting documentation simultaneously performing quality control

Modified, prepared, and finalized invoices in prescribed formats, and in accordance with specified protocols

Ensured accurate and efficient processing of electronic invoices (EDI) and correct implementation of client Outside Counsel Guidelines

Utilized professional and highly-developed communication skills when dealing with attorneys, secretaries, clerks, and clients regarding billing inquiries and protocols

Contributed to the development, testing, and documentation of new processes relating to client billing

Completed billing forecast and reporting assignments accurately and timely, ahead of any communicated due dates

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