Customer Service Event Coordinator
Resume:
Lanna Payne
History of being an effective team member with a full understanding of the team’s needs. Goal-oriented individual with a pleasant, bright personality and a tenacity that knows no restriction. Excellent at judging multiple tasks and working under pressure.
1111 Avalon Ave
San Marcos, TX 78666
*****.*******@*****.***
EXPERIENCE
Blazer Tag Adventure Center, Location — Party Coach
April 2016 - June 2017
With being a party coach I had to balance multiple responsibilities at once while maintaining a calm and happy attitude towards the parents and children. I had to act as a hostess, waitress, janitor, and be responsible for watching the kids, and ending with the person taking care of their bill. It taught me to remain calm in intense situations especially when the customer is rude or the kids are not behaving, it showed me how to be in control in those situations while still keeping great customer service and having the customers leave with a happy experience with the time they had at the facility.
Blazer Tag Adventure Center, 1701 W Ben White Blvd Austin, TX 78704 — Event Coordinator
June 2017 - January 2019
As an event coordinator, my job was to book birthday parties and big corporate events while upselling our packages in a way that would make the customers happy and the company more profitable. I also worked a lot with computers filing information and working with excel to create spreadsheets for the company in order to stay organized.
H-E-B, 2400 S Congress Ave Austin, TX 78704 — Cashier
February 2019 - May 2021
Working as a cashier at H-E-B has increased my experience and knowledge in a combination of assisting and communicating with people, in both a professional and welcoming way. Working at H-E-B has been a wonderful experience for me.
George P. Johnson, 11109 Metric Blvd Austin, TX 78758 — Customer Service/ Call Center Rep/ IT specialist
October 2020 - Present
Working at GPJ has given me such a deeper insight into helping and connecting with people online. The time I started working for them was when we were hit with the pandemic and they graciously offered me multiple at-home positions. I got to dabble in a bunch of different programs and work with amazing companies such as Google, Gartner, NetApp, DreamForce, Microsoft Adobe, and many more. I was able to register people for conferences, help with technical difficulties, and point people in the right direction when they needed other assistance. The company is a very homey place that has helped me improve immensely with job expertise.
Gartner, remote from home — Customer Service/ Call Center Rep/ IT specialist/
February 2021 - Present
Gartner is a branch within GPJ that I was given the opportunity to be promoted to and take in a bigger role in responsibilities. As a Gartner employee, job tasks in my everyday shift include registering individuals, CEO’s, and companies for conferences they need to take in order to achieve promotional advancement. I am also tasked with assisting the customers in booking their hotel rooms. I work the overnight 12am-9am shift so I am mainly in contact with people from the UK, India, Japan, Italy, and Australia. I work two major email inboxes as well as supervise the online live chat and phone systems. I’ve learned many leadership qualities within this new role and have been trained to multitask and learn perfect customer service.
EDUCATION
William B. Travis, 1211 E Oltorf St, Austin TX, 78704 — Diploma
August 2015 - May 2019
My career pathway in high school was Law Enforcement, I was in multiple extracurricular activities such as PALS, My Brothers Keeper, Law Enforcement Team, Student Council, JROTC, (both) the armed and un-armed JROTC drill teams, Color guard, and Robotic Science team. I maintained a leadership role in all of my extracurricular activities I also participated in an early college high school program that gave me the opportunity to take ACC classes while I attended Travis High School. I also took multiple courses that were advanced such as Pre-Ap, Ap, and UT On Ramps courses which also allowed me to take UT classes while attending Travis High School.
Texas State University, 601 University Dr, San Marcos Tx, 78666 — Bachelors
August 2019 - Present
I am a freshman and I'm majoring in Criminal Justice and I have a minor in Theater Arts. I am also currently involved in a sorority called the Renegade Roses. I am starting off with only one so that I have enough time to balance it between school and working because I do pay for college out of pocket so I prefer working in my free time in order to continue to invest in my future.
PROJECTS
PALS — Mentor/Volunteer
In this program, I would go to a nursing home every Tuesday after lunch and an elementary school every Thursday after lunch. On Tuesdays, I would volunteer my time at the nursing home talking to the residents and helping out with the activities. On Thursdays, I would help tutor and mentor 5th graders to help prepare them for their junior high journey. For my senior project, I made 200 lunch sacks and went out and gave them to the homeless.
My Brothers Keeper (MBK) — Mentor
In this program, I was a high school senior who would tutor and mentor high school freshmen. I would give them helpful advice on academics and social skills while helping them decide on what career path they’d like to take in high school.
Law Enforcement — Captain
In my four years of high school, I chose law enforcement to be my career pathway. I was the only freshman ever to join the competing law enforcement team because of my maturity to do so. For my final two years on the team, I was captain leading my team to state victory.
JROTC — Operations Officer/Team Commander
I was commander in this four-year program all years since I was previously in a national champion Marine corps JROTC all three years of Junior High. I commanded Armed, Un-armed, and color guard. I was also the operations officer in my third and fourth years. I took care of all the planning, fundraising, and organizations. We also did many volunteer work such as cleaning the UT stadium after football games.
Rebels Go — Founder
I created a club at my high school that would go more in-depth on mentoring freshmen and that would keep better track of their grades etc.
Student Council — Historian
I was In charge of capturing all of the memories for all clubs and organizations in high school.
Volunteer work
Blue Santa —
Blue Santa is an organization done by first responders that helps families in need during the holiday season by supplying them with presents and meals, I volunteered by helping sort and wrap gifts.
Toys for Tots —
Toys for Tots is another wonderful organization done by marines that also helps families in times of need during the holidays by giving presents to the kids, I volunteered by helping sort and wrap gifts.
My Brothers Keeper —
In this program not only did we mentor freshman high school students, but we also did many activities that we hoped could make a difference in someone’s day. Projects such as making cards and Halloween, Christmas, and Valentine’s day goodie bags for kids in a women’s shelter, Writing letters to the veterans on veterans day and helped collect canned foods for food drives.
SKILLS
I work very well in both leadership and teamwork positions.
Cashier experience, Customer service, and call center experience, Event planning and party coach experienced, Communication skills, Excellent customer service, fluent in Spanish, very flexible while working for a company in multiple departments.
AWARDS
2 time national champion in JROTC
Honor Cadet
Distinguished cadet
Awarded best community plan at the Austin Capital
LANGUAGES
Fluent in both English and Spanish
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