Customer Service Support
Resume:
Tina Brumback
Annville, KY *****
*************@*****.***
Over Four years of experience remote virtual call center. Great Public Relation skills, Outstanding Customer Care, Empathize and have the ability to turn the bad call into the best call redirecting to leave a positive experience for all the Customer, Business, and myself as an agent.
Education- Jackson County High 1999-2003 High school diploma GPA 3.8
JCATC Vocational Trade- Certifed Nurse Assistant Certificate 2002-2003
Southeast Community and Technical College 2004-2005
Penn Foster Attending Tax class going for BA in accounting
Laurel Heights Home for the elderly 2003-2012 Administered PO Medications Infection Control Daily Fluid Assesments Charted daily vital signs charted in take and out put
any job that was delegated within my scope
PT and OT tech - Assisted in physical theray and occupational therapy to help each pt maintain active daily goal
Ward Clerk- Pulled charts for Dr rounds, filed all Medical Papers, Faxed, arranged for pt transportation to and from the attending Dr office, sent the labs off each day, charted the lab results when finished and filed anything that was not within normal limits made charge nurse aware and documented on the case.
I was utilized for several roles at once and could transition very smoothe from one role to the other in little notice and completed each task time efficent and 100 percent accuracy.
2012-2018 Took time for my family
2018 Returned to work in the remote virtual independant contractor Working for Concentrix 2018-2019 Turbo Tax Program
2019-2019 Ancestry.com Customer support
2019-2020 Turbo Tax Program Sykes
2020-2021 Turbo Tax Program SME new Hire support class mentor
2021- current Became independant in October 2021 Liveops Turbo Tax Program
I would most kindly like to Thank You for your time and look forward to being a assest to Your Buisness by keeping the connection from the cx to the company and allowing it to be the best customer service experience
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