Anthony Clark

**** *. ****** ***

Phoenix, AZ ***51

602-***-****

Objective: With 16 years of award winning and top performing experience in the mortgage banking industry, specializing in direct customer contact, I aspire to bring that same passion and excellence to this position.

Education: Arizona State University, Bachelor’s Degree 2014, Interdisciplinary Studies

Phoenix College, Associate’s Degree 1999 Phi Beta Kappa, Computer Information Systems

Licenses: Real Estate License, H& R Black Tax preparer

Key Qualifications

Computer navigation skills on all computer systems

Expertise on Microsoft Word, Excell, and Powerpoint

Direct customer interaction experience

Self-disciplined, high production working from home.

Maintain privacy concerns with regard to confidential customer information and documents.

Collaborating with support partners, bankers, realtors, insurance companies, title companies and underwriters

Pipeline management

Reviewing title searches, recorded assignments, and lien documents

Process improvement

Professional Experience:

JP Morgan Chase Bank – Mortgage Loan Processor – Direct contact with customers, vendors, loan officers, underwriters, title companies, and insurance companies, managing loans from originations to final funding. This includes obtaining underwriter requested financial documents, mortgage loan payoff statements, insurance declaration pages, etc. and solving all problems associated with customer refinance applications, meeting loan rate expiration deadlines. January 2020 to present

JP Morgan Chase Bank - Mortgage Customer Service Specialist and Specialty Services - direct customer contact, resolving mortgage customer issues, payment misapplications, escrow issues, working with vendors, document retrieval and research, title and lien release research, – January 2017 to January 2020

JP Morgan Chase Bank - Default Mortgage, Customer Assistance Specialist- Direct customer contact, processing loan modification applications, managing pipeline, and collecting customer documents for submission to underwriters - July 2013 – December 2019

JP Morgan Chase Bank Home Finance Mortgage Collector - Direct contact of mortgage customers and collecting payments to cure delinquencies, managing pipeline, and assisting troubled borrowers. - June 2008 to July 2013

H&R Block - Certified Tax preparer, preparing tax returns for H&R Block customers, Jan. 2011 to April 2011

JP Morgan Chase Bank - Card Services- Direct customer contact of credit card customers and collecting payments to cure delinquencies. - August 2005 to June 2008

All Rentals And More - Real Estate Agent: Listing and selling houses for Sale and Locating Rental properties for customers. July 2004 to August 2005

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