Administrative Assistant Customer Service
Resume:
REMI FRANCIS .S.
*************@*****.***
Area of Expertise
•Good communication skills
•Ability to work in all weather conditions.
•Able and willing to work long hours (day and night shifts).
•Ability to lift 5o to 100 lbs.
•Good analytical and decision –making skills.
•Competence in internet and computer applications.
•Ability to work under pressure
•Time management
•Being professional, flexible and amicable
Innovative and a fast .
PROFESSIONAL EXPERIENCE
POLY AMERICA (Quality Control) Grand Praire Tx
Nov 2019-Till present
Run various required tests on bags produced to ascertain its durability and quality,
Also to ensure products pass the tests and the released to be shipped to customers.
HELLO FRESH (Quality Control) Grand Prairie,T[1]X
Oct -Nov 2019
Support the Quality control manager to ensure the packaging staff make use of the company’s hygiene processes.
Ensure product handlers Adhere to health and safety policies and quality standards.
Measure and check products quality after packaging.
Ensure work area is properly sanitized before work begins.
Ensure the plant staff and product handlers use all PPE.
Crosscheck the packaged product corresponds with orders
OLE MEXICAN FOODS (Team Lead) Grand Prairie, TX
Apr. 2018 – Oct 2019
Ensure work area is properly sanitized before for begins.
Redistribution of staff to where they will appropriately perform to further aid achievements of daily production targets.
Measure and Crosscheck products quality before packaging.
Ensure the food packaging staff use all PPE.
Train new intake on the job.
Relieve assistant supervisor of her duties during breaks.
AIICO Insurance Plc. Lagos, Nigeria Senior Administrative Assistant Jan 2010 – Feb 2015 Administrative Assistant Jan 2009 – Jan 2010
Coordinated presentations, training sessions and informational meetings for management and prospective clients.
Prepared weekly, monthly, bi annual and yearly reports for management and work teams. Received and reviewed incoming executive correspondence; helped distribute employee notices and mail.
Coordinated domestic and international travel arrangements.
Supported senior recruitment teams with various HR functions including but not limited to recruitment processes, application reviews, selection and applicant screening.
Tracked applicants resume and maintained tracking system as well as assisted senior recruiting staffs with career fairs and recruiting events.
Coordinated phone and in-person interviews. Prepared offer letters, reference, loan, and leave letters. Maintained employee database and ensured effective records.
Mutual Benefits Assurance Company Lagos, Nigeria Marketing Executive August 2008 –Jan 2009
Make cold calls to new and existing customers to explore business opportunities.
Handled inbound calls and provide callers with product and service information.
Write daily and weekly production reports.
Prepare Bi-Monthly production reports for proper target monitoring.
Ensure the claims unit properly attends to all claims fillings by customers, this also helps in winning new businesses, also help build stronger relationship with customers.
SKILLS & EDUCATION
General Skills: Possesses exceptional interpersonal, oral, written communication abilities and organizational skills. Excellent customer service talents, ability to multi-task, self-motivated and result-oriented team player. Works effectively and efficiently under pressure with minimal supervision, able to work with colleagues with concerted effort. Innovative and receptive to training; quickly responsive to change. Possesses professional phone etiquette with multi-line phone proficiency. Articulate, well-spoken, accurate and detailed.
Software Proficiencies Microsoft Office including SharePoint, Outlook, Word, Excel and PowerPoint.
Education B.Sc degree in Industrial and Labour Relations -Olabisi Onabanjo University, Ogun – State, Nigeria.
Diploma in Business Administration. -University of Abuja, Nigeria
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