Customer Service Assistant

RESUME

ALOTOVI

Lazami Village,Pughoboto,Tseminyu-798620

E-Mail Id:- *********@*****.***

Contact No:- +91-841*******

PRESENT ADDRESS

VILL – JOGIPARA, PO + PS AZARA,

DIST- KAMRUP (M) ASSAM, PIN -781015 GUWAHATI

CAREER OBJECTIVE:

To give my best and work effectively for the organization which will be mutually beneficial for attaining the organization as well as my individual goal.

ACADEMIC

Qualification Year of Passing Degree Institution University Graduation 2017 B.A Kohima College Nagaland University Pre University

(10+2)

2013 H.S (Arts) Govt. H.S.

School

N.B.S.E

10th Standard 2011 Matriculation Don Bosco

School

N.B.S.E

COMPETENCIES AND SKILLS

• Self-Confident and Optimist

• Self-disciplined and Focused

• Enthusiastic Learner and loves working in team

EXPERIENCE

• Worked at Jet Airways as a customer service assistant for 10 months.

• Currently working in Indigo Airlines as Customer Service Executive. MAIN DUTIES PERFORMED

• Dealing with customers face-to-face and over the phone

• Assisting customers with finding suitable services

• Handling payments and processing returns and refund

• Dealing with customers feedback, concerns and complaints

• Dealing with stressful situations and emergencies in a professional manner and ensuring that customers concerns are promptly addressed.

CERTIFICATE:

• Basic airport handling

• Sabre sonic checkin

• Dangerous Goods

• Reservation and ticketing level 1

• Certificate in “One Year Diploma in Avaition,Hospitality and International Academy Guwahati PERSONAL PROFILE:

Father’s name : Ahoshe

Mother’s name : Khujeli

Date of birth : 12/08/1994

Sex : Female

Nationali : Indian

Status : single

Languages Known : English and Hindi

Permanent Address : Lazami Village, P.O- Pughoboto, District: Zunheboto,Nagaland Passport : R6842327

DECLARATION

I hereby declare that all the above information is true and best of my knowledge. Date:

Place: Guwahati ALOTOVI

Contact this candidate