Service Representative Customer

Profile

A highly enthusiastic individual with over 3 years client interface experience. Personable leader, responsible worker, able to focus effectively on individual projects and work as an effective team member. Creative problem solver, with initiative and a great attention to detail. Willing to go above and beyond to meet goals and objectives. Insatiably curious with a passion for learning new things. Adaptable, coachable, and a quick study. Works with passion and empathy towards organization and customer goals while maintaining a positive attitude.

Education

Florida International University, Miami, Florida

Experience

CUSTOMER SERVICE REPRESENTATIVE FEB 2017- APR 2018

CHEWY 1855 Griffin Rd. Dania Beach, FL 33004

As a part of the biggest online pet retailer in the nation, I was responsible for many aspects of our customers’ experience. I communicated directly by phone, email, chat, and social media with customers in order to help them with inquiries and concerns. I used my creative problem solving skills to ensure customer satisfaction while adapting to the necessary changes in a fast-paced environment. I communicated internally by email and chat across several departments. I also used my research skills and wealth of knowledge to aid customers in having the best experience. I became fluent in using our in-house fulfillment interface to maximize customer experience while recording needed data to maintain the flow of a growing business.

CUSTOMER SERVICE REPRESENTATIVE JUL 2015- MAY 2016

PERCEPTA 1320 S Babcock St. Melbourne, FL, 32901

As the first point of contact between Canadian customers and the trusted Ford brand, I was responsible for receiving incoming calls. I assisted customers in facilitating vehicle repairs through their dealerships, provided basic vehicle information, documented both negative and positive feedback regarding vehicle features and dealerships, and instructed customers how to best have recalls performed on their vehicles.

CUSTOMER SERVICE REPRESENTATIVE APR 2014- MAR 2015

DOCTORS MEDICAL CENTER 1200 NE 125th St. North Miami, FL, 33161

As part of a medical clinic, I was responsible for patient related incoming phone calls. I scheduled appointments at the primary care level and functioned as a liaison with outside specialist clinics. I was responsible for resolving patient concerns and providing to them general information about the clinic. Conducted insurance verifications and eligibility status for all patients scheduled through various web portals and contacting insurance companies directly (Emdeon, Availity, Medicaid, Sunshine). Conducted an average of 60-100 verifications based on incoming calls.

ADMINISTRATIVE ASSISTANT. MAR 2015- PRESENT

BLUE FOUNTAIN HOME CARE, LLC.

In this remote position I am responsible for verifying the insurance of incoming residents. I complete administrative and clerical tasks associated with running an assisted living facility. These include the organization of patient files and speaking directly to physicians offices and other assisted living facilities.

Skills

•Bilingual in English and Haitian Creole, intermediate proficiency in French

•Proficiency in Microsoft Office Suite

•65 WPM with high accuracy

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