SHAHNAAZ BANO

E-Mail:adrexq@r.postjobfree.com

Phone: +91 –965*******,783-***-****

CORE COMPETENCIES

Phonebanking

Cross sale

Customer Support

Team Management

Health Insurance

and Accidental Insurance

lead generator/converter

Term Plan and

Investment Plan

lead generator/converter

Account openings and MDAB

Industry Preference:Banking

Location Preference: Delhi, Delhi NCR

PROFILE SUMMARY

• Result –Oriented Professional with 3years 11 months of experience in hdfc phone banking

• It’s an inbound process where we receive calls regarding credit card, savings accounts and current accounts concern

• We solve the customers queries on call by giving solution or by raising needful complaint

• After query solution on same call we do cross sale

• We do sales in saving account like – fixed deposit nd recurring deposit,debit card upgrade,termplan,saving or investment plan

• We do sales in credit card like – loan on credit card, credit card upgrade, limit enhancement of credit card limit, health insurance, accidental insurance.

• We satisfy the HDFC customer by providing them with appropriate solutions and provide needful bank products.

ORGANISATIONAL EXPERIENCE

Since 11th January 2017 till 11th December 2020 worked with hdfc phone banking rohini, delhi:

• Working as a phone banker

• We solve customer queries on call

• Queries related to credit card, savings account, current account

• After query solution we do cross sale on same call

• By offering multiple products of hdfc bank like Loan on credit card, fixed deposit, recurring deposit, debit card and credit card upgrade, term plan, investment plan, health insurance, accidental insurance. I Resigned from HDFC phonebanking on 11th December 2020 I joined Axis Bank on 12th January 2021 and working there till now. Currently I am working as a Assistant Manager in NRI department . Here I am dealing with NRI CUSTOMERS in opening NR accounts with axis bank. POST account openings, We do follow ups to get accounts funded with Minimum Balance. And post funding we do cross sale of Life Insurance and medical insurance EDUCATIONAL QUALIFICATION

1- 10th from CBSE board, delhi in 2006.

2- 12th from CBSE board, delhi in 2008.

3- B.com from Delhi University(ncweb) delhi in 2012. PROFESSIONAL QUALIFICATION

1- Diploma in computer application and multilingual (DTP) in 2010 2- Diploma in urdu language in 2010

3- Certificate in financial accounting & E accounting in 2014 4- Certificate in E filling of income tax, TDS,SERVICE TAX & VAT RETURNS in 2014 PERSONAL DETAILS

Date of Birth: 2nd March 1990

Languages Known: English, Hindi &urdu

Address: 4929 /P – 13 Gali no – 6 sartajmohalla, east old seelampur Gandhi nagar S O east delhi, delhi 110031