Appointment Setter Service Crew

Maica L. Dela Cruz

Santa Rosa, Laguna, Philippines

Email: ***********@*****.***

Contact no.: +63 (0-961-***-****

Objective: To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. Work Experience:

Andromeda Services UK Limited

Telemarketing – Appointment Setter

Virtual - Work from home

March 2, 2021 – April 13, 2022

● Calling at least 20-25 potential leads per hour and offering to set up an appointment with the Sales Team.

● Generate an average of 3-4 vetted leads per day.

● Document all activities that transpired during the call and any further action or follow-up needed via Pipedrive (CRM system).

● Call back; send follow-up emails to contacts with partial information and try to convert them into a full information contact or vetted lead.

● Manually track daily activities using the End of the Day Report template. This report includes a list of partial and full information contacts.

● Collaborate with the Sales Team to continuously improve telemarketing script and rebuttals.

SAAD Precast L.L.C

Sales Coordinator / Estimator

Umm Al Quwain, United Arab Emirates

June 1, 2016 – November 12, 2019

● Studying tender documents to determine the scope of work and required contents for estimation

● Collect and analyze data to estimate the time, money, materials, and labor required to manufacture a product.

● Understanding the overall scope of the project. Review design packages, project drawings, and other deliverables to prepare for the estimation process.

● Read blueprints and technical documents to prepare estimates

● Prepare a concept drawing using Sketch up software.

● Evaluate a product’s cost-effectiveness or profitability.

● Prepare quotations for clients.

● Work with the Sales Team and Estimation Department to prepare estimates and bids for clients.

● Complete follow-up of revisions and corrections.

● Coordinating the sales team by managing the schedules, filing important documents, and communicating relevant information. Palma Beach Resort and Spa

Front Desk Receptionist/ Reservation

Umm Al Quwain, United Arab Emirates

April 30, 2014 – May 21, 2016 (End Contract)

● Deliver excellent customer service at all times

● Assist in keeping the hotel reception area clean and tidy.

● Deal with all inquiries professionally and courteously, in person, on the telephone, or via email.

● Administer all reservations, cancellations, and no-shows, in line with company policy.

● Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities.

● Fulfill all reasonable requests from guests to ensure their comfort, satisfaction, and safety.

● Conduct regular security checks throughout the day and report any security issues to the line manager.

● Report any maintenance issues immediately to the line manager, including all furniture, fittings, and equipment.

● Provide reports, as required, for housekeepers and management.

● Be responsible for evacuation, in cases of emergency, acting as the first point of contact for guests and the emergency services.

● Be involved and contribute at team meetings.

● Carry out instructions given by the management team and head office. Dr. Abdul Moneim Clinic

Al Nakheel, Ras al Khaimah – U.A.E

Receptionist/ Secretary

June 5, 2013 – April 3, 2014

● Welcomes patients and visitors in person or on the telephone, and answers inquiries.

● Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

● Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.

● Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.

● Ensures availability of treatment information by filing and retrieving patient records.

● Maintains patient accounts by obtaining, recording, and updating personal and financial information.

● Obtains revenue by recording and updating financial information, recording, and collecting patient charges.

● Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.

● Helps patients in distress by responding to emergencies.

● Protects patients’ rights by maintaining the confidentiality of medical, personal, and financial information.

● Maintains operations by following policies and procedures, and reporting needed changes.

Al Hamra Palace and Beach Resorts

Ras al Khaimah U.A.E

Senior F&B Cashier, Finance Department

(Oct. 2011 – May 04, 2013)

● Handling all the cash transactions.

● Receive payment by Cash, Cheque, and Credit card.

● Checking daily cash accounts.

● Guiding and solving queries of the guest.

● Providing training and assistance to the newly joined cashier.

● Maintaining monthly, weekly and daily reports of transactions.

● Responsible for managing the schedule of cashiers.

● Make sure that all of those food and beverages ordered by the guest are well recorded and punched into the system.

Al Hamra Fort Hotel and Beach Resort

Ras al Khaimah U.A.E

F&B Cashier Finance Department

April 2010 – Oct. 2011

● Responsible for managing all the credit card and cash transactions.

● Responsible for balanced cash draw at close of shift.

● Handled high-volume sales successfully.

McDonald's (Golden Arches Dev. Corp)

McDonald’s Philcoa, Philippines

Service Crew (Cashier)

June 2009 – Feb. 2010

● Suggestive selling of McDonald’s products.

● Providing customer satisfaction.

● Prepares orders in accordance with set procedures and standards.

● Cleaning of the area, sanitizing, and maintaining all equipment and utensils.

● Handled high-volume sales successfully.

● Responsible for backup inventory ordering and shelf stocking. Jollibee Foods Corporation

Sm Cubao, Philippines

Service Crew, Cashier

October 2007-February 2008

● Prepares orders in accordance with set procedures and standards.

● Providing customer satisfaction.

● Suggestive selling of Jollibee products.

● Cash handling.

● Handled high-volume sales successfully.

● Responsible for backup inventory ordering and shelf stocking. Merlin’s Marketing

13th Ave, Cubao Quezon City, Philippines

Customer Service Representative

June 2006 – Oct. 2007

● Handling inbound and outbound marketing calls.

● Offer a credit card and collect the necessary documents to process the account.

Skills

● Proficiency with computers including Microsoft Office Products, Sketch up, basic Autocad, Pipedrive, Cloudtalk, Google Drive, MS Excel, etc.

● Ability to work independently, multi-task, and prioritize tasks with strict deadlines.

● A team player with a high level of dedication.

● Well–organized and responsible with an aptitude for problem-solving.

● Good customer service/phone skills and flexibility for handling a wide range of activities.

● Using logic and reasoning to offer solutions to problems.

● Effective verbal and written communication skills. Personal Information

Birth Date: May 29, 1988

Gender: Female

Civil Status: Married

Citizenship: Filipino

Educational Attainment:

Tertiary level

Our Lady of Fatima University – (2005-2007) Anticipated Graduation (2009), Bachelor of Science, in Nursing - Hilltop Mansion, Lagro Quezon City (2005-2007)

Secondary level

Commonwealth High school – (2001-2005)

Ecol St. Don Fabian Extension Commonwealth Quezon City Primary Level

Manuel L. Quezon Elementary School – (1995-2001)

Pilot Drive Mrb, Commonwealth Quezon City

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Maica L. Dela Cruz

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