Nursing Assistant Customer Service

Jazmyne Alston

Baltimore, MD

Home: 443-***-****

*************@*****.***

CERTIFIED GERIATRIC NURSING ASSISTANT

Reliable, service-focused nursing professional with excellent patient-care and charting skills gained through 6 years of experience as a CGNA. Proven ability to learn and anticipate the needs of clients in my care and technically skilled in attending to patients in diverse healthcare .

Nursing Skills

Patient Care & Safety

Medical Terminology

Electronic POC Medical Records

Vital Signs & Patient Monitoring

Privacy / HIPAA Regulations

Patient Advocacy and Support

Professional Experience

Levindale Hebrew Geriatric Hospital 12/2017- Current

Provide overnight care to rehab patients not limited to toileting, bathing, dressing, continence care for Bid bound residents

Dressed and performed oral care on residents for appointments, physical therapy, discharge

Accurately Document in Poc of patient systems

Recorded vital signs, weights, made note of belongings upon check in and discharge

Northwest Health Facility 06/2017-11/2017

Levindale Rehabilitation and Nursing Home

Provide high-quality patient care as an in-demand per-diem CNA within surgical, acute-care, rehabilitation, home-healthcare and nursing-home settings.

Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing.

Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care.

Honored religious views and traditions by observing holidays in regards to patient feeding habits

Documented all changes and ADL’s in point of care systems before the end of shift

Accompanied residents to doctors, dialysis and other appointments when escort was needed

Geriatric Nursing Assistant, 2017-currently

Provide high-quality patient care as an in-demand per-diem CNA within surgical, acute-care, rehabilitation, home-healthcare and nursing-home settings.

Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing.

Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care.

Honored religious views and traditions by observing holidays in regards to patient feeding habits

Documented all changes and ADL’s in point of care systems before the end of shift

Future Care Cherrywood

Geriatric Nursing Assistant, 2016 to 2017

Served as a geriatric nursing assistant providing assistance to bedbound residents and ambulatory

Bathed,dressed and preformed daily living needs such as feeding promoting social interaction with others members in community

Recorded vital signs and reported any changes in social behaviors to nurse

Provided companionship and palliative care when necessary

Accompanied residents to doctors’ appointments

House of Victory Assisted living

Certified Medication Technician, 2015 to 2016

Displayed strong clinical skills in assessing vital signs, administering insulin and glucose checks, and providing pre- and post-operative care.

Recorded accurate, timely flow of information by maintaining thorough patient records and updating healthcare team on patients’ status.

Honored HIPAA standards in all patient documentation and interactions.

Administered morning medicine and money and evening medicine and meals

Assisted with Activities of daily living, encouraged resident to be independent and sociable

Compassionate Home Care LLC 2015-2016

• Assisted Clients to and from doctor’s appointments

• Performed home care and daily living activities

• Observing for changes in mental and physical abilities

• Recorded vitals daily

• Maintained records and file as per policies and standards

Maryland Sports Service Customer Service Representative 2014-

2015

• Provided customer service to all guest and patrons of the ball park

• Prepared Food and Beverages in accordance with food safety and training polices

• Assisting with concession stand set up and nightly duties as assigned

• Maintained proper par levels of inventory notified proper superiors when low

• Served alcoholic beverages in accordance with the state and local restrictions, and perform related duties as assigned

Sodexo Dietary Aide 2011-2014

• Received and processed cash and credit payments for in store purchases

• Exhibited knowledge of products and policy by answering all questions and concerns

• Crossed checked and followed strict food allergy restrictions

• Prepared perishable and non-perishable food items for sale and storage

• Worked in a team environment

Box Office Agent A.M.C Theaters. 2011-2011

• Crossed trained in Major areas of theater not limited to box office, concessions, and usher

• Balanced a cash drawer, handled charge card transaction

• Up-selling of products and incentive programs offered

• Communicated all merchandise needs and issues to appropriate

• Rotated and replenished stock to maximize nightly sales

Synchronicity Boutique Sales Associate 2011-2011

• Provided Sales support to new and returning customers in store and over the phone

• Utilizing techniques such as suggestive selling

• Greeting and advising customers on new merchandise

• Upholding company policy by documenting by updating customer profiles manually and electronically

Enoch Pratt Free Library Lead Summer Worker 2004-2009

• Distributed books and incentives through the Baltimore summer reading program

• Performed pickups and deliveries utilizing knowledge of roads, highways, and beltways

• Mentored students in order to promote reading of all ages 13 and younger

• Data Entries to update systems both manually and electronically

• Participated in library sponsored events that created reading awareness

Education

CGNA It works training 2015-2016

Frostburg State University 08/200*-******

Vivien T. Thomas Medical Arts Academy 2004-2007

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