Customer Service Appointment Setter

EDEN MINAYA

*** * *** **** *. Cruz Mandaluyong City Philippines

Email add **********@*****.***

Viber # 099********

SALES AND CUSTOMER SERVICE

Highly organized and diligent professional drawing upon 28 years of experience in the Sales industry and high level of Customer Service to maintain and build strong relationships with the customers. Collaborate cross-functionally across organizational levels to build consensus, track benchmark achievement, and troubleshoot emerging issues in Sales Operation, deliver above and beyond service to our customers to build the image of the company and a memorable shopping experience at Dubai Duty Free.

PROFESSIONAL EXPERIENCE

Account BPO experienced;

Fashion luxury items, Solar, Insurance, Jewelry, Handyman and Globe Location; U.S, Canada and AU

Responsibilities;

-Outbound Calls, Inbound Calls, Cold Calls,

-Research and Lead Gen.

-Appointment Setter

-Customer Service, upsell Products and Services

HONIKO Home & GARDEN

owner operator 2012 up to the present

Knowledge in different pottery designs and business operations,

=Successfully know the market and suppliers for the products before the productions Responsibilities; Marketing, Research, Sales and Designs, Quality Control B2B, B2C, Inbound/outbound calls

FILKO TRADING – (food industry)

DISTRIBUTOR IBA ZAMBALES 2012-1013 (owner)

Responsibilities; marketing strategy, Sales and Customer Service, B2B and B2C

Other Responsibilities, Stocks monitoring, Accounts handling and promotion DUBAI DUTY FREE INTERNATIONAL AIRPORT -1997-2012

Employer; SHEIK OF DUBAI – PRESIDENT HH SHEIKH AHMED BIN SAED AL MAKTOUM Duty free the 2nd largest International Retail Industry hitting billions of sales targets annually, skillfully performing all Shop floor tasks, Staff product knowledge, Analyzed daily sales Target. Accurate currency rate and other related Shop floor matters, monitoring passengers to secure manpower, determine potential brand on board, implement and identifying alternative revenue stream, maintain positive KPI and deliver World Class Customer Service, Other responsibilities;

Job coaching team to be more effective in sales

Engagement to suppliers/Vendors and Promoters inside the shop floor

Daily random spot check of valuable items and cash report

Ensure daily, weekly and monthly stocks at all Airport Terminals

Training and Seminars attended and maintain KPI

Handling VIP and other dignitaries make them comfortable and deliver World Class Customer Service

Handling Valuable Items like Gold & Diamond, Wines, Liquors, Cigar Watches Cosmetics, lighters & Pens, Vertu Leather Good, Sports (Golf, tennis, rugby) Luxury Cars ticket, Hermes, Gucci, Chanel, Lamer, Prada and more AWARD RECEIVED;

@BEST EMPLOYEE AWARD - (highest sales, excellent customer service, Team leader, hardworking, loyalty, honesty & integrity)

@ LOYALTY AWARD- (15 years in Service)

Other position given – Team Leader and Dedicated Merchandiser to help other vendors meet the Target sale (5yrs)

C&T- FOREX

(stock market) New York time – 1996

Responsibilities;

B2B and lead generation daily activity

Cold calls/outbound calls using yellow pages, referrals (1996) PST New York time WALL STREET headquarters (MAIN STOCK MARKET) _ Education; Secretarial

School; Arellano University

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