Business management

Sherri E. Majors

************@*****.*** / 806-***-****

Professional Summary

Retired United States Army and Marines Corps veteran with a background in Business Management, Sales and proving exceptional customer service along with staff management.

Highlights of Qualifications

·Team-oriented, experienced supervisor, comfortable managing diverse Companies and staff navigating difficult workplace scenarios, along with complex clientele facing business and company challenges

·Administratively sound and experience in office duties long with business networking and Sales.

·Detail-oriented, computer literate with excellent written and verbal communication skills, including but not limited to documentation of complex matters

·Proven ability to provide timely and efficient customer service, including effective crisis management, conflict resolution and Management skills.

Employment History

Store Manger Dollar General

Amarillo, TX August 2021 - current

•Maintaining a safe work environment by adhering to safety standards and reporting any unsafe conditions to the appropriate parties

•Managing the day-to-day activities of the store including employee hiring, training, and scheduling

•Ensuring that merchandise is displayed in an appealing manner and rotating stock according to seasonality

•Conducting weekly inventory checks to ensure that all products are accounted for

•Training new employees on company policies and procedures, including safety protocols

•Scheduling staff hours based on store traffic patterns and staffing requirements

•Overseeing the maintenance of the building and grounds, including arranging for repairs and replacements when necessary

•Communicating with vendors about pricing changes and product availability

•Maintaining records of daily sales, customer service issues, and other pertinent information.

Store Manager AutoZone. Amarillo, TX March 2020 - February 2021

•Networking with the community for hiring for all positions and relieving of duties for personal.

•Creating schedules, along with stable work hours for all employees. Overseeing all activities for all employees

•Training all staff on a continuous basis. Conducting demonstrations on all Training with employees and all customers

•Inventory management, over seeing all shipping and receiving of all store products.

•Providing high quality Customer service, product knowledge and conducting diagnostics on all customers vehicles.

•maintaining all reports and making sure all percentages are met on a daily basis. Maintaining all accounting duties.

Petroleum Supply Specialist / (Additional Duties) Training and Operations Specialist

United States Marine corps and U.S. Army. August 1986 – April 2014

NC, SC, VA, TX, NM, WA and 5 overseas tours

•Dispensing bulk fuels and water from storage and distribution facilities. Selecting and submitting samples of petroleum, oils and lubricants to labs for testing

•Performing petroleum and water accounting duties.

•Taking emergency precautions to prevent harm to self and facilities in the event of petroleum spillage or fire

•Connecting hoses and valves and operating pumps to load petroleum products into tanker trucks, airplanes, ships and railroad cars

•Testing oils and fuels for pollutants

•Repairing pipeline systems, hoses, valves and pumps

•Checking the volume and temperature of petroleum and gases in tankers, barges, and storage tanks

•Storing and moving packaged petroleum products using forklifts.

•Preparing storage and shipping records

Managing over 350 military personnel from administration, training, operations, and all additional aspects to their careers.

District Manager Foot Locker, Lady Foot Locker Los Angeles, CA April 1997 – May 1999

•Research local market conditions

•Identify current and prospective sales and expansion opportunities

•Develop forecasts, financial objectives and business plans

•Meet business goals and metrics

•Direct all operational aspects such as distribution operations, customer service, human resources, administration, marketing and sales

•Bring out the best of branch’s personnel by providing training, coaching, development and motivation

•Locate areas for improvement

•Propose corrective actions

•Share knowledge and insights with other branches and headquarters

•Manage budget and allocate resources appropriately

•Address customer and employee satisfaction issues promptly

•Adhere to high ethical standards

•Comply with all regulations/applicable laws

•Prepare and present reports on market movement and penetration

Education & Training

U.S. Army Reserves and Active Duty/ Military 2000 – 2014

U.S.M.C. / Military 1998 – 2000

Business Management / University of Phoenix 2006 – 2008

Emergency Medical Technical / Technical Vocational Institute 1997 – 1999 EMT Hazmat / OSHA Certified.

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