Customer Service Squad Leader
Resume:
MR. Johnnie Ecter White
Hope Mills, NC 28348 US
Mobile: 910-***-****
Email: ********@*****.***
Availability:Job Type: Permanent, Temporary, Term, Detail, Seasonal, Summer, Presidential Management Fellows, Recent Graduates, Multiple Appointment Types, Intermittent, Internships, Telework Work Schedule: Full-Time, Part-Time, Shift Work, Intermittent, Job Sharing, Multiple Schedules
Work Experience:
03/2017-Present
Hours per week:40+
Pay Plan 18.50 per Hour
Backsweeper/Lowboy Truck Driver
Duties, Accomplisments and Related Skills:
Daily in charge of a crew consisting of 3 men. Duties included: sweeping the roads after they were paved; ensuring they were swept to standard to pass the State DOT inspection to be painted. I was selected to be in charge of the crew after a few weeks of being with the company due to my leadership qualities, as well as my efforts to give more then 100% on everything I do, exceeding the standards.I was chosen by Mr. Britt McCurry to be the person to go ahead of the paving crews to push up the rock piles when the product was delivered due to my attention to detail, and trustworthy of getting the job done with little supervision. My daily duties also included hauling the frontend loader with a Lowboy Tractor Trailer.
11/2015 -02/2017
Hours per week: 40
Pay Plan: GS Grade: 6
Training Tech (This is a federal job)
Duties, Accomplishments and Related Skills:
Develops a comprehensive program of facility maintenance and repair for assigned facilities. Determines the priority for the maintenance, repair and improvement of all USAR-J. Modifies plans as required to respond to changing and unpredictable demands for services and the need for unscheduled maintenance due to worn and overtaxed facilities. On a regular basis evaluates the condition of all facility components, plants, buildings, and on-going repairs, and ensures complete compliance with Army, DoD, Federal Government of Japan Regulations and other related regulatory standards. Takes immediate corrective action to remedy any deficiencies. Establishes policies, procedures, standards, goals, and guidance in the area of facility engineering and management. Operate within the annual operating budget covering numerous buildings covering a large footprint in Japan. Utilizes and oversees a budget comprising all aspects of facility management to include utilities, preventive maintenance, maintenance, repair, minor construction, and other reimbursable engineer support charges. Works closely with the various commands.
Conduct regular training on different military aspects to include weapons qualification, Sergeant time training, and various other soldier aspects.Load soldiers information into DTS for TDY and schools and make plans for flights. Training requirements are also loaded into DTMS for every soldier in USAR-J and I Corps.
Ensure and inspect that all work requests processed in USAR- J are reviewed for a complete/accurate scope of work, preliminary cost estimates are made/received, appropriate priorities are assigned and a source of funding is determined prior to submittal. Ensures that all project documents are completed and facilitates the approval process with the Army local installation engineers.
Serve as Facility Manager, responsible for directing and supervising the building service operations and a continuous maintenance and repair program. Plan and direct all facility management activities. Coordinate all engineering requirements with USAR-J staff to include accepting requests, evaluating urgency and then coordinating with appropriate engineer personnel for implementation of engineering requirements. Maintain surveillance of preventive maintenance by the post engineers/contractors and prepare minor construction work requirements for budget purposes.
Supervisor: CPTShaw (263-2786)
Okay to contact this Supervisor: Yes
Kadena Marina
Kadena Air Force Base
Kadena, Okinawa Japan
02/2014 - 07/2014
Salary: 7.25 USD Per Year
Hours per week: 36
Sales Clerk
Duties, Accomplishments and Related Skills:
Instructed and trained over 100 individual military and civilian personnel in open water kayak procedures to personnel while serving as instructor and Customer Service Specialist for Kadena Marina. Managed all fuel levels for watercraft. Maintained security of kayaks, paddle boards, diving gear and other miscellaneous gear ensuring inventory was accurate at all times and all gear was in working condition.Responsible for sales and rentals of all gear and lessons at the marina.
Key Accomplishments:
- Successfully led numerous MWR trips to various locations across the island. ICE Cards were all very grateful for the guidance on the excursions and I was highly praised for my customer service.
- Maintained records for over $1,000,000 in inventory and oversaw sales that lead to over $100,000 in revenue.
Supervisor: Kierstan Rose (090-****-****)
Okay to contact this Supervisor: Yes
ICAN
1049 S. Eastern Blvd.
Fayetteville, NC 28306 United States
01/2013 - 11/2013
Salary: 14.50 USD Per Hour
Hours per week: 50
Professional Driver (freight)
Duties, Accomplishments and Related Skills:
Supervisor for ICAN where I was responsible for developing all training,mentoring,development and evaluating all drivers and subordinate operators within the organization.Directly responsible for the disposal of recycled materials and asbestos removal from construction sites. Key Accomplishments:
- Successfully trained 9 personnel on all aspects of their job. No negative incidents/accidents were reported under my direct supervision.
- Implemented a new policy for proper Preventive Maintenance Checks and Services on all vehicles in the organization. This effort lead to improved quality and future savings of approximately $350,000 in prevented mechanical issues.
Supervisor: Norm Loomis 910-***-****)
Okay to contact this Supervisor: Yes
Stevens Transport
9757 Military Pkwy.
Dallas, TX 75227 United States
09/2012 - 01/2013
Salary: 2,000.00 USD Bi-weekly
Hours per week: 60
Professional Driver (freight)
Duties, Accomplishments and Related Skills:
Over road truck driver that was directly responsible for over $1,000,000 in accumulated inventory. Able to manage deadlines and workload with no direct supervision. Met all state and national
rules/standards/regulations.
Key Accomplishments:
- Maintained accountability and ensured on time delivery for over 2000 loads to various locations across the country.
- Maintained a clean driving record while successfully driving over 100,000 miles with 0 accidents or negative incidents.
- Earned incentive bonuses for successfully completing missions in largely populated areas where routes are only given to the most trusted of operators.
Walmart D.C. 6040
1057 Sandhills Rd.
Hope Mills, NC 28314 United States
08/2011 - 08/2012
Salary: 15.75 USD Per Hour
Hours per week: 30
Order Filler
Duties, Accomplishments and Related Skills:
Responsible for pulling orders of commodities that are ordered by the Walmart stores ensuring all available items are shipped in accordance with the pull document. Also responsible for receiving, breaking-down checking- in, storage, rotation of supplies for delivery to the Walmart stores ensuring quantity matches orders identifying items by UPC, national Stock Number or transferring label against bin and stock tags. Monitors the movement of stocked items to ensure the movement and sale of prescribed items for specific times of the year, (i.e., seasonal items). Monitors the statues of work to provide help to additional sections. Provided feedback to the supervisor on work progress and any delays that will affect the overall work operations. Check and inform the supervisor of current and future stock requirements based on the need, order time and demand. Operates forklift, reacher and stock selector to move, load, unload, transport, and stack or unstack palletized goods. Works well with coworkers by setting the example by performing above standards, leading by example. Identifies items that are overstocked to ensure they are moved, prepare expiration and damage reports for proper distribution. Checkin items against receiving documents ensuring accountability, making notation and reporting any discrepancies. Place identified stock in appropriate temporary or permanent storage locations. Operates wrapping machine to wrap pallets for shipment. Restack, rotate and straighten warehouse items; sort out bad containers and check bays, pick slots for stock that may be located in the wrong locations. Participate in daily, weekly, monthly, and annual inventory and validation as required. Performed duties as the lead forklift driver in the Walmart Distribution center. Filled orders by using a headset system that issued your orders for 26 stores on the east coast. Maintained proper preventive maintenance and upkeep for 14 forklifts assigned to my section.
Supervisor: Gary Willams 910-***-****)
Okay to contact this Supervisor: Yes
NEK
Camp Mackall
Fort Bragg, NC 28310 United States
08/2010 - 04/2011
Salary: 350.00 USD Per Day
Hours per week: 60
Instructor
Duties, Accomplishments and Related Skills:
Led 4 classes with over 240 Special Operations students on all aspects of warfare. Instructed and evaluated on different aspects of anti terrorism, how to complete successful raids on installations/buildings, how to perform an ambush, unconventional warfare, planning and operations, close quarter combat, combatives, and proper military decision making processes. Subject matter expert for unconventional warfare and terrorism operations. Wrote and organized concise plans, directives, and training materials as directed. Effectively handled multiple trainings and tasks with accuracy and success never letting the mission fail. Planned and obtained the resources necessary to accomplish the training and mission. Key Accomplishments
- Proven ability to communicate clearly and concisely with all levels of authority, peers and subordinates both military and civilian. Effective in all training aspects to ensure proper information was received both orally, and written.
- Effectively worked under extreme pressure with little to no supervision. Performed with a high level of accuracy under extreme weather variations, noise, temperatures, and stress on little sleep. Crown Ford
256 Swain St.
Fayetteville, NC 28303 United States
08/2009 - 07/2010
Salary: 10.00 USD Per Hour
Hours per week: 60
Car Salesman
Duties, Accomplishments and Related Skills:
Provided exceptional customer service by providing extensive knowledge on entire inventory. Lead salesman for all new Ford sales at the dealership. Responsible for over $5 million in inventory. Additional duties were performed as the detail shop manager during my time there. Oversaw detail shop operations of 9 personnel who performed details on new and used vehicles in the company.
Key Accomplishments-
Averaged 14 New and Used car sales every month. Lead the team of salesmen and obtained salesman of the month for multiple months. Helped lead the company to a rank of 5th in the nation for overall car sales in Ford Dealerships.
As the detail shop manager, receive the Ford, Excellent, award for their region.
Tactical Mobilty
9999 Raford Rd.
Raeford, NC 28376 United States
06/2007 - 08/2009
Salary: 250.00 USD Per Day
Hours per week: 50
Instructor
Duties, Accomplishments and Related Skills:
Instructed and wrote SOPs to train Special Ops soldiers on all All-Terrain Vehicle (ATV)procedures and Dirt Bike procedures that include: how to ride, maneuver, navigate multiple terrains, target aquisition from ATV, safety, maintenance, packing, loading for movement, and overcome obstacles. Instructed Special Ops soldiers on every aspects of Equine
(horse) riding and care to include: Medical treatments, riding techniques, maneuvering, purchasing qualifications, safety, loading for movement, behavioral identification, and nutritional balance. Performed training for basic welding skills to all students who processed through the training. All were able to tig, mig, and use the plasma cutter to minimize security risks. Trained, instructed,evaluated, and mentored over 3000 soldiers during time with organization.Conducted risk management for training to ensure the safety of all soldiers and equipment. Key Accomplishments
- Became lead instructor after only 6 months with the organization due to proven leadershilp and knowledge on all aspects of the job.
- Updated/Wrote programs of instruction, training manuals, and standard operating procedures for the entire process due to vast knowledge of overseas operations.
- Maintained over $2 million dollars of equipment and animals. Supervisor: James King 910-***-****)
Okay to contact this Supervisor: Yes
U.S. Army
Special Forces 7th Group
Fort Bragg, NC 28310 United States
09/2005 - 10/2008
Hours per week: 40
Special Forces Weapons NCO
Duties, Accomplishments and Related Skills:
Duties involved participation in a Special Operations Detachment Team (A) involving unconventional warfare, foreign internal defense, strike operations, strategic reconnaissance, and counter terrorism. The operational detachment works unilaterally or with foreign military forces and foreign discloser. Duties frequently require regional orientation, including foreign language proficiency and in-country experience. Duties also included employing warfare tactics and techniques, recruiting, organizing, and training forces. Conducted training in light infantry tactics and combat operations; prepared and taught weapons skills to detachment members and indigenous and nonindigenous personnel; read and interpreted maps and aerial photos; and wrote reports. Antiterrorism Specialist required to conduct detailed analysis on threat data, develop antiterrorism plans, develop and implement training, review current procedures, and conduct real world programming for the detachment. Experienced in managing/conducting security programs at a military installation to include perimeter security, ground defense, conventional weapons systems security, training and resources protections, information security, personnel security, wartime information security, and security classification management. Experienced in developing, managing, and coordinating contingency plans for confrontation management post or base defense information and personnel security and resource protection plans. Experienced in performing difficult technical security police functions. Skilled in reading reports and statistics. Experienced in managing and destroying of classified material and preforming security forces duties that may include apprehending, detaining, all violators of laws, rules, and regulations. Served as unit technical expert and project leader for information technology systems administration. Held responsibilities for all server hardware and software. Organized and performed technical analysis as required. Served as the project leader on all duties for system administrators. Provided technical assistance and analysis to other IT personnel. Established and determined equipment requirements. Knowledge of concepts, principles, methods, and practices in the customer support and network services are to design, develop, implement, and maintain systems and services, assess the effectiveness of current systems and services, evaluate the feasibility of new systems and services, and provide advice and guidance on complex issues. Knowledge of methods and practices for troubleshooting, recovering, adjusting, modifying, and improving Info Tech systems to provide support that minimizes interruptions in the customers ability to carry out critical business activities. Knowledge of a wide variety of applications, operating systems, network systems, communications, protocols, and equipment to provide advice and assistance to customers. Knowledge of performance management/measurement methods, tools, and techniques to optimize the functionality of systems, networks, and data. Knowledge of information systems security principles and methods to design, develop, implement, and manage systems, networks, and data that ensure confidentiality, integrity, and availability. Knowledge of acquisition management policies and procedures to develop specifications and statements of work, review technical proposals, and monitor contractor performance for the acquisition of Info Tech hardware from vendors or support services from contractors.Crossed trained on communication equipment to be able to identify and track modifications required to enhance and maintain the installed hardware and software configuration of assigned systems.Ensures MTC conformance with network security architecture and NIPERNET/SIPRNET policy.Managed physical security of the Fire Base in hostel environment,in charge of key control documents and security personnel. Key Accomplishments
- Completed the Special Forces qualification course that ensured I was able to conduct and participate in air operations, identify and prepare drop and landing zones; prepare equipment for delivery to combat zones; assist the development of unconventional warfare operations; guerilla warfare; sabotage and subversion; plan and participate in special forces operations; prepare escape and evasion plans; and plan close air support strikes.
- Completed the Spanish Special Operations Language Training that enabled me to listen, speak and read at the InterAgency Language Roundtable
(ILR) proficiency level I.
- Completed Survival, Evasion, Resistance, and Escape (SERE) High Risk training where I demonstrated the ability to survive hostile environments worldwide; evade or escape captivity; and resist interrogation and exploitation if captured.I deployed with 7th Group to Afghanistan and Colombia as the senior weapons sergeant. U.S. Army
82nd Airborne Division
Fort Bragg, NC 28310 United States
03/1995 - 08/2005
Hours per week: 40
Infantryman
Duties, Accomplishments and Related Skills:
Lead, supervised, and served as a member of an infantry unit of 10-20 personnel, employing individual weapons, machine guns, and antiarmor weapons in offensive and defensive ground combat. Used individual infantry weapons; laid field wire; performed basic communications functions and operated communication equipment; utilized camouflage to conceal weapons and personnel; constructed minor fortifications; performed land navigation; performed preventive maintenance on weapons, equipment, and some vehicles; made verbal reports; administered first aid; operated wheeled vehicles to transport personnel, supplies, and equipment. Served as radio telecommunications operator for the company commander. Duties entailed receiving and sending messages, trouble-shooting radio equipment, and repairing/maintenance of equipment. Served as a team leader, directing deployment and employment of personnel; supervised maintenance and construction activities; read, interpreted, and collected intelligence information; distributed administrative and training documents; trained subordinate personnel; evaluated terrain and supervised the emplacement of sighting and firing all assigned weapons; used maps and map overlay, performed intersection and resection, and determined elevation and grid azimuths. I deployed with the 82nd Airborne Division to Iraq as the weapons squad leader and led many patrols as the platoon sergeant. I also work in the mailrooms where I off loaded turcks;sortted letters and packages for distribution to appropriate offices and companies (Postal Service Center,Offcal Mail, etc) removed and rerouted missent mail to the appropriate post office; repaired
,rewrapped,or resealed damaged/opened mail; collected mail from mail collection box and mail centers; canceled mail using manual stamp or cancellation machine; secured accountable and registered mail; sorted outgoing mail according to class and destination; weighed and labeled packaged outgoing mail before loading it on to the truck; processed incoming mail at postal service center (Consolidated Mailrooms);sorted labeled, and pitched mail to correct bins and box numbers; separated and secured accountable mail; open/closed mailboxes for processing and out processing personnel; updated mail status in AMPS; implemented second and final notice program; performed minor maintenance on mail equipment and mailboxes.
Education:Central Texas College - Far East Fort Hood, TX United States Some College Coursework Completed
Major: Homeland Security
Relevant Coursework, Licenses and Certifications:
Weapons of Mass Destruction,Emergency Contingency Planning,Understanding and Combat Terrorism and Counter Terrorism.
Job Related Training:Special Forces Urban Combat Course Language Skills:
Language Spoken Written Read
Spanish Novice Novice Novice
Affiliations:Prince Hall Mason - Master Mason
References:
Name Employer Title Phone Email
Kevin Johnson Crown Ford Salesman 910-***-****
Kendal Fiezal 910-***-****
Alford Mack 910-***-**** Indicates professional reference
Additional Information:MS Office software computer skills
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