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Customer Service Front Desk

Location:
Torrance, CA
Posted:
June 15, 2022

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Resume:

Ovuozorie, Obote Chukwu

**** * ***** ******, ***. 1 Torrance CA 90501

+1-310-***-****

adrepq@r.postjobfree.com

PROFILE

I am a result-oriented human resource, customer service and administrative expert, passionate about process improvement from service delivery. I have over 9 years quality work experience across corporate service administration, process development, quality service coordination, client relationship management, brand loyalty retention, intelligence gathering and process improvement. I am very much skilled to handle work descriptions outside the scope of my experience

WORK EXPERIENCE

NETCONSTRUCT NIGERIA LIMITED, Lagos Nigeria Nov.2017- July 2021 Asst. Manager, Human Resources & Admin/ Executive Secretary Responsibilities

• Assists the CEO/COO with daily administrative duties and completes a broad variety of administrative tasks that include managing an active calendar of appointments; completing expense reports; composing and preparing correspondence; arranging complex and detailed travel plans, itineraries and agendas and compiling documents for meetings.

• Communicates with the general staff on the CEO/COO’s behalf and coordinates logistics with high-level meetings both internally and externally. Coordinates meetings and strategic activities with the Management team, and documents minutes and follow-ups from each forum

• Schedule meetings for the MD/COO, and where necessary attend on his/behalf.

• Preparing and reports, memos, invoices letters and other documents, as well as maintaining records the data shared between the departments and the CEO/COO’s offices accordingly.

• Collate and utilize historical information, retrieval of information

• Record meeting discussions and provide minutes.

• Filing, managing and retrieving corporate records, documents, and reports.

• Reading and analyzing submissions, letters, agendas, memos and determining significance; routing to appropriate personnel in a timely and efficient manner.

• Maintains the work structure by updating job requirements and job descriptions for all positions.

• Maintains human resource staff by recruiting, selecting, orienting, and training employees, counseling managers on candidate selection, conducting and analyzing exit interviews.

• Provide support to recruitment process -shortlisting of candidates, sending interview invites, setting up interviews

• Assist with developing and implementing policies on issues such as work conditions, performance management disciplinary procedures, and absence management.

• Maintains human resource staff job results by counselling and disciplining employees, planning, monitoring and appraising job results.

• Payroll Administration

• Maintains a historical human resource records by designing a filing and retrieval system, keeping past and current records.

• Coordinate office activities and operations to secure efficiency and compliance to company policies

• Fleet Management and Administration.

• Petty Cash/ Cash float management

• Generate various weekly & monthly report to support management decision making NETCONSTRUCT NIGERIA LIMITED, Lagos; Nigeria

Office Administrator Nov. 2016- Nov 2017

Responsibilities

• Manage client reception, experience management, service & process improvement

• Manage phone calls and correspondence (e-mail, letters, packages etc.)

• Send out surface mails on behalf of members of staff & follow up to ensure delivery

• Supervise administrative staff and divide responsibilities to ensure performance

• Manage agendas/travel arrangements/appointments etc. for staff and management

• Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining office equipment inventories

• Fleet Management and Administration.

• Staff telephone management- collation of phone bills and reconciliation with service providers to avoid overbillings.

• Petty Cash/Cash Float Management

• Contact clients, manage internal/external calls, facilitate orders, payment processes

• Supervise facility maintenance, process vendor payment & inventory of stock

• Track stocks of office supplies and place orders when necessary

• Provide support to recruitment process (shortlisting of candidates, sending interview invites, setting up interviews

• Assist with developing and implementing policies on issues such as work conditions, performance management disciplinary procedures, and absence management.

• Manage the staff leave system.

• Generate various weekly & monthly report to support management decision making HELIOS TOWERS NIGERIA, Lagos; Nigeria

Administrative Officer Jun. 2012 – Jun. 2015

Responsibilities

• Manage office administration, working processes & ensure ISO 9001:2008 standard

• Receive client & staff enquiries, process orders and manage documentation activity

• Maintain office facilities, supervise cleaning activities, procedures and improvement

• Supervise fleet management activities, fuel purchase, repairs & vehicle registration

• Collate invoices, process payments, manage procurement & initiate item requisition

• Collation of staff telephone bills and reconciliation with service providers to avoid over billing.

• Petty cash/Cash Float Management

• Manage customer service administration, client fulfillment & policy implementation

• Book flights, run general protocol arrangements for executives & ISO QMS Auditing

• Generate various weekly & monthly report to support management decision making Front Desk Officer/Admin Lagos; Nigeria Jun. 2011 – Jun. 2012 Responsibilities

• Conduct reviews on client expectations, service delivery, fulfillment & write reports

• Supervise client reception, experience management, service & process improvement

• Send out surface mails on behalf of members of staff & follow up to ensure delivery

• Assist the Finance department, manage documentations, records and prepare report

• Contact clients, manage internal/external calls, facilitate orders, payment processes

• Supervise facility maintenance, process vendor payment & inventory of stock/fleets

• Maintain up to date office records, receive, record and distribute all incoming mails

• Attending to internal and external enquires

ACADEMIC HISTORY

Ladoke Akintola University, Oyo State 2016-2018

• MBA Human Resource Management

Ladoke Akintola University, Oyo State 2015 – 2016

• PGD – Management

Delta State University, Abraka, Delta State 2007 – 2010

• B. Art – Linguistics

PROFESSIONAL TRAINING & CERTIFICATION

• Advance Office Management & Administrative course, facilitated by Tom Associates

• ISO 9001: 2008 Implementation Training facilitated by Tenol Alpha Limited

• Customer Service Training by Allison (Online Learning)

• Time Management by Allison (Online Learning)

• Human Resource Management (Online Learning)

• Health Safety& Environmental Training (Sought After Consultancy)

• HR for Non-HR Managers (Sought After Consultancy)

• Chartered Institute of Personnel Management- (in-View) SKILLS & COMPETENCIES

• Excellent service strategy planning and management skills

• Proficiency on MS Office suit, quality reporting and presentations

• Able to develop and sustain good relationships with a diverse group

• Effective networking skills, strong influence and persuasive techniques

• Ability to multi-task effectively under pressure and make tactical decisions

• Strategic Management

• Business Support Acumen

• Leadership

• Attention to detail

• Industry & Job knowledge

• 100% error free/ 100% accuracy of data records.

TECHNICAL SKILLS & EXPERTISE

• Strong Analytical, Adaptability and Flexibility Skills

• Process Administration, Regulatory and Policy Management

• Customer Service, Relationship Management and Complaint Resolution

• Research Management, Service Intelligence Gathering and Data Analysis

• Outstanding Interpersonal skills, Team Building, Willing and Quick to learn REFERENCES

Available on request



Contact this candidate