Customer Service Front Desk
Resume:
Ovuozorie, Obote Chukwu
**** * ***** ******, ***. 1 Torrance CA 90501
*********@*****.***
PROFILE
I am a result-oriented human resource, customer service and administrative expert, passionate about process improvement from service delivery. I have over 9 years quality work experience across corporate service administration, process development, quality service coordination, client relationship management, brand loyalty retention, intelligence gathering and process improvement. I am very much skilled to handle work descriptions outside the scope of my experience
WORK EXPERIENCE
NETCONSTRUCT NIGERIA LIMITED, Lagos Nigeria Nov.2017- July 2021 Asst. Manager, Human Resources & Admin/ Executive Secretary Responsibilities
• Assists the CEO/COO with daily administrative duties and completes a broad variety of administrative tasks that include managing an active calendar of appointments; completing expense reports; composing and preparing correspondence; arranging complex and detailed travel plans, itineraries and agendas and compiling documents for meetings.
• Communicates with the general staff on the CEO/COO’s behalf and coordinates logistics with high-level meetings both internally and externally. Coordinates meetings and strategic activities with the Management team, and documents minutes and follow-ups from each forum
• Schedule meetings for the MD/COO, and where necessary attend on his/behalf.
• Preparing and reports, memos, invoices letters and other documents, as well as maintaining records the data shared between the departments and the CEO/COO’s offices accordingly.
• Collate and utilize historical information, retrieval of information
• Record meeting discussions and provide minutes.
• Filing, managing and retrieving corporate records, documents, and reports.
• Reading and analyzing submissions, letters, agendas, memos and determining significance; routing to appropriate personnel in a timely and efficient manner.
• Maintains the work structure by updating job requirements and job descriptions for all positions.
• Maintains human resource staff by recruiting, selecting, orienting, and training employees, counseling managers on candidate selection, conducting and analyzing exit interviews.
• Provide support to recruitment process -shortlisting of candidates, sending interview invites, setting up interviews
• Assist with developing and implementing policies on issues such as work conditions, performance management disciplinary procedures, and absence management.
• Maintains human resource staff job results by counselling and disciplining employees, planning, monitoring and appraising job results.
• Payroll Administration
• Maintains a historical human resource records by designing a filing and retrieval system, keeping past and current records.
• Coordinate office activities and operations to secure efficiency and compliance to company policies
• Fleet Management and Administration.
• Petty Cash/ Cash float management
• Generate various weekly & monthly report to support management decision making NETCONSTRUCT NIGERIA LIMITED, Lagos; Nigeria
Office Administrator Nov. 2016- Nov 2017
Responsibilities
• Manage client reception, experience management, service & process improvement
• Manage phone calls and correspondence (e-mail, letters, packages etc.)
• Send out surface mails on behalf of members of staff & follow up to ensure delivery
• Supervise administrative staff and divide responsibilities to ensure performance
• Manage agendas/travel arrangements/appointments etc. for staff and management
• Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining office equipment inventories
• Fleet Management and Administration.
• Staff telephone management- collation of phone bills and reconciliation with service providers to avoid overbillings.
• Petty Cash/Cash Float Management
• Contact clients, manage internal/external calls, facilitate orders, payment processes
• Supervise facility maintenance, process vendor payment & inventory of stock
• Track stocks of office supplies and place orders when necessary
• Provide support to recruitment process (shortlisting of candidates, sending interview invites, setting up interviews
• Assist with developing and implementing policies on issues such as work conditions, performance management disciplinary procedures, and absence management.
• Manage the staff leave system.
• Generate various weekly & monthly report to support management decision making HELIOS TOWERS NIGERIA, Lagos; Nigeria
Administrative Officer Jun. 2012 – Jun. 2015
Responsibilities
• Manage office administration, working processes & ensure ISO 9001:2008 standard
• Receive client & staff enquiries, process orders and manage documentation activity
• Maintain office facilities, supervise cleaning activities, procedures and improvement
• Supervise fleet management activities, fuel purchase, repairs & vehicle registration
• Collate invoices, process payments, manage procurement & initiate item requisition
• Collation of staff telephone bills and reconciliation with service providers to avoid over billing.
• Petty cash/Cash Float Management
• Manage customer service administration, client fulfillment & policy implementation
• Book flights, run general protocol arrangements for executives & ISO QMS Auditing
• Generate various weekly & monthly report to support management decision making Front Desk Officer/Admin Lagos; Nigeria Jun. 2011 – Jun. 2012 Responsibilities
• Conduct reviews on client expectations, service delivery, fulfillment & write reports
• Supervise client reception, experience management, service & process improvement
• Send out surface mails on behalf of members of staff & follow up to ensure delivery
• Assist the Finance department, manage documentations, records and prepare report
• Contact clients, manage internal/external calls, facilitate orders, payment processes
• Supervise facility maintenance, process vendor payment & inventory of stock/fleets
• Maintain up to date office records, receive, record and distribute all incoming mails
• Attending to internal and external enquires
ACADEMIC HISTORY
Ladoke Akintola University, Oyo State 2016-2018
• MBA Human Resource Management
Ladoke Akintola University, Oyo State 2015 – 2016
• PGD – Management
Delta State University, Abraka, Delta State 2007 – 2010
• B. Art – Linguistics
PROFESSIONAL TRAINING & CERTIFICATION
• Advance Office Management & Administrative course, facilitated by Tom Associates
• ISO 9001: 2008 Implementation Training facilitated by Tenol Alpha Limited
• Customer Service Training by Allison (Online Learning)
• Time Management by Allison (Online Learning)
• Human Resource Management (Online Learning)
• Health Safety& Environmental Training (Sought After Consultancy)
• HR for Non-HR Managers (Sought After Consultancy)
• Chartered Institute of Personnel Management- (in-View) SKILLS & COMPETENCIES
• Excellent service strategy planning and management skills
• Proficiency on MS Office suit, quality reporting and presentations
• Able to develop and sustain good relationships with a diverse group
• Effective networking skills, strong influence and persuasive techniques
• Ability to multi-task effectively under pressure and make tactical decisions
• Strategic Management
• Business Support Acumen
• Leadership
• Attention to detail
• Industry & Job knowledge
• 100% error free/ 100% accuracy of data records.
TECHNICAL SKILLS & EXPERTISE
• Strong Analytical, Adaptability and Flexibility Skills
• Process Administration, Regulatory and Policy Management
• Customer Service, Relationship Management and Complaint Resolution
• Research Management, Service Intelligence Gathering and Data Analysis
• Outstanding Interpersonal skills, Team Building, Willing and Quick to learn REFERENCES
Available on request
Contact this candidate