Customer Service Assistant Manager

Brian Fike

Experianced carpet technician of **years with 4 years of management experiance, shipping/receiving, inventory, scheduling, dispatching, and sub-level cash handling. 3721 Inland Ave West Mi in, Pa 15122 412-***-**** bm ******@***.*** WORK EXPERIENCE

Stanley Steemer (Eonta Enterprises) — Lead Carpet Technician 03/2011 to Present, 206 Bilmar dr. Pittsburgh, Pa 15205 Visit clients’ homes and o ces and assess the state of their carpet, tile, upholstery or wood Use a variety of tools, techniques, and cleaning products to clean oors and carpets Use pre-cleaning treatments and stain-removers to clean up tough messes Move and reset any furniture that needs to be moved in order for you to clean Upsell clients on higher-end products and services Made sure to show up to every job early, as to be as effective to the customer and my employer as possible. Answered phones when customers called and set up job times and dates for me and other employees to effectively complete whatever the customer required of us.

Drove company vehicles to and from residential job sites with complete care. Responsible for providing a friendly, clean appearance while going into individuals households to clean their carpets and upholstery.

Assisting in anything else the customer may need help with while there. Maintaining upkeep of equipment, be sure that there was always enough supplies to effectively complete each job and enough leftover in case other opportunities.

Responsibly handled every money transaction, making sure that it was kept safe and all was given to the boss upon returning

Hands-on experience in scheduling, coordinating, and dispatching trucks for daily job routes Familiarity with phone etiquette, customer service, and documentation practices Ability to interpret and adhere to DOT safety rules and guidelines Ability to complete and review daily route paperwork, accurately Manage the ordering and receipt of products

Maintain computerized record of all supplies and sale rate. Prepare and generate weekly, monthly, quarterly, and annual reports Track, verify, and reconcile use of supplies to maintain 100 percent accounting of stock. Handle customer complaints following company policies and procedures. Draft daily sales reports for upper management.

Supervise and motivate staff to improve performance and sales 4 year’s experiance as assistant manager within company.