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PERSONAL DETAILS:

Name:Carol Ann Fagan (nee’ Holmes)

Date of Birth: 20 May 1966

Identification No: 660**********

Driver’s License: Code 8

Health: Excellent

Residential Address: 14A Highlands Park

Davenport Road

Vredehoek Cape Town

8001

Contact No:079-***-****

Languages: -English (first language)

-Afrikaans

Highest Standard Passed: Grade 10

Springs Girls High School 1979 - 1982

Subjects: -English First Language Higher Grade

-Afrikaans Second Language Higher Grade

-Biology Higher Grade

-Geography Higher Grade

-Art Higher Grade

-History Higher Grade

Tertiary studies:NI and N11 Hairdressing

Springs Technical College 1983

Woolworths training: MIT completed, achieved an NQF4 qualification that includes – Mathematics and Business Calculations 2013

Other Qualifications:

Basic training skills (Edgars)

Sponsor skills (Edgars)

Participative Management (Edgars)

Basic meeting Management skills (Edgars)

Basic Management skills (Edgars)

Industrial relations (Intro) – (Edgars)

Edgars Citation

Leading Edge (Edgars) – Did not complete post course assignment Microsoft intro to Excel, Microsoft word, and PowerPoint (Edgars) High Performance People – HPP (Edgars)

Selecting Performance People – SPP (Edgars)

First Aid Certificate

RAP (Retail Advancement Program) Management course 3

Certificate in Microsoft Office for Excel, word and advanced PowerPoint (Creative Minds) Nominated for a Mini MBA 6 month Edcon course, which included basic accounting as well as numerous student assignments, did not complete the course as I left the company. (we were going to immigrate to Australia)

Industrial relations (Foschini Group)

Coaching skills (Foschini group)

Key controls workshop (Foschini group)

Assessor course (Foschini group)

Woolworths training: MIT completed, achieved an NQF4 qualification that includes – Mathematics and Business Calculations 2013

Drivers Licence: Code 08 - B

Work History:

* Hairlovers Hair Salon - Brakpan (1984) - Apprentice Hair stylist

*Movie go Round Video rentals (1985 – 1986) - Sales assistant

*Edgars Springs - (August 1986 – 1992 )- Visual Display Manager

*Edgars East Rand Mall ( mid 1992 until 6 Nov 1993) - Visual Display Manager

*Edgars Tygervalley (15 Nov 1993 – 1994) - Senior Visual Person

*Edgars Parow ( 1994 – Dec 1996) – Visual Display Manager

*Bar Tre’ Castelli (Italian coffee bar) (Jan 1997 – March 1997) - Coffee Shop Manager

*Edgars Tableview: (end March 1997 – end April 1997) - New Accounts Canvasser

*Truworths : (May 1997 – July 1997) - Travelling Visual Merchandiser

*Edgars Springs: ( Nov. 1997 – April 1998) – Specialities Departmental manager

*Edgars Nelspruit:(May 1998 – Feb 2000) – Visual Display Manager

*Edgars Greenacres: (March 2000 – Nov 2001) – Visual Display Manager

*Edgars Nelspruit (Dec 2001 – October 2005) – Logistics Manager; Specialities Departmental Manager I seconded the Visual Manager’s position during my capacity as Logistics Manager to replace a colleague who was on Maternity leave

*Boardmans Nelspruit:(October 2005 – October 2006) – Store Manager

*Sterns Riverside: (April 2007 – April 2008) – Store Manager

*American Swiss Riverside: (May 2008 – August 2008) – Store Manager

* Facets Jewellers Nelspruit ( October 2008 – March 2009) – Store Manager

*Woolworths Ilanga Mall (April 2010 – 2013) – Visual Display Manager

* Carrol Boyes Ilanga Mall ( 2013 – 2015) – Store Manager

* NSRI Milnerton CT (2016) – NGO Fundraiser

Most Recent Work History

Woolworths Ilanga Mall (April 2010 – May 2013)

Duties include:

Visual Manager; Weekend duty manager; Administration of department; Promotional planning and implementation; staff training; Stock-takes in foods and Textiles; Budget control and various other Management duties

Reference Persons: Mohammed Sheik-Omar (Store Manager) 013-***-**** - 078-****-*** Thobi Khoza: (Textiles DM): Now regional trainee manager at Edgars (Mpumalanga region); Dudu Mnisi: Textiles DM: Now at Woolworths Riverside Mall

Carrol Boyes Ilanga Mall (June 2013 – May 2015)

Duties include:

Store Manager: Managing of stock levels; availability; control of fast and slow moving lines; analysing sales trends and implementing strategies to improve sales; excellent customer service; staff training and coaching; Daily; weekly and monthly administration and feedback to head office; Quarterly stock takes; Promotional planning and implementation; ordering of merchandise and control of allocated budgets; HR Functions including recruitment; admin and managing performance. 4

NSRI National Sea Rescue Institute – Milnerton Cape town – February -June 2016 ) Duties include:

Marketing telephonically; increasing database; cold calling; meeting set sales targets; enlisting new donors and servicing existing donors and up-selling; administrative duties; meeting set call rates. I resigned as I returned to Gauteng to start up a business with my son. Started my own business with my son in Johannesburg - August 2016- April 2017 Duties include:

Sourcing leads and cold calling and marketing of our services which included: House plans and Household alterations and interior design. I was responsible for sourcing clientele and setting up appointments as well as the administration and billing of clients and collections. My son was offered a very lucrative position in a large engineering company in Pretoria so I returned to the Cape.

Cosmic Fashions Milnerton - June 2017- September 2017 Duties include:

Service rep and I called on Pick and Pay; Dischem and Spar stores in my allocated regions around the Cape. My duties included: calling on established clients and upselling and replenishing of their stockholding based on their sales performance and specific demographic. I exceeded my targets each month and had satisfied store managers.

Soukop Property - Sea Point and Camps Bay November 2017- October 2019 Duties include:

Intern Estate Agent - Sourcing Properties for rental and sales. Visiting home owners and getting them onto our database. Photographing properties and putting together marketing plans to suit the owner/landlords requirements. Preparing documentation for lease agreements; showing prospective clients properties; hosting showhouses and completing all necessary affordability and creditworthy administration and checks.

Property Coza - Green Point November 2019- February 2020 Duties include:

(I was poached from Soukop by a fellow agent who I had worked with at Soukop) Intern Estate Agent - Sourcing Properties for rental and sales. Visiting home owners and getting them onto our database. Photographing properties and putting together marketing plans to suit the owner/landlords requirements. Preparing documentation for lease agreements; showing prospective clients properties; hosting showhouses and completing all necessary affordability and creditworthy administration and checks.

I left as I needed to have a salaried position and the property market was not performing very well. I enjoyed the position but it wasn’t financially sustainable at the time for me. 5

Fidelity ADT - N1 City March 2020 till present

Duties include:

Residential Alarm sales Rep. my duties include: Self generating leads as well as supplied leads from their Listener system, Calling on clients and using Best practices methodology, presenting security solutions for their property. I complete Installation quotations as well as Service agreement contracts. I also present self generated floor plans detailing placement of detection devices and perimeter protection devices.

I travel 80kms per day to and from work excluding the calls that I make in the Northern suburbs and the travelling is exhausting. I would like a position closer to CBD. 6

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