Security Officer Customer Service

MICHAEL LEE

*******.*****@*****.*** 909-***-**** Westminster, CA 92683

Summary

Sharp Security Officer individual experienced in using security equipment in busy, fast-paced settings. Law Enforcement-trained with professional attitude and known for successfully enforcing rules. Acts as first responder to all accidents and injuries on property and administers first aid and basic life support.

Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.

Skilled Security Officer competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at Lear Corporation and Great Park Neighborhood facilities. Keen to offer five+ years of experience and take on challenging new role.

Sharp Security Guard with demonstrated skill assessing suspicious situations and individuals and responding appropriately. Carries out instructions effectively.

Focused Security Officer with five plus years experience in security and safety compliance. Acts quickly and confidently during crisis events and emergencies. Extensive training in security and surveillance procedures for public and private needs.

Seasoned security team member with advanced understanding of facility, grounds, personnel and asset security practices. Highly observant and diligent with high integrity, strong attention to detail and excellent problem-solving abilities. Trained in Baton weapons, defensive tactics and conflict de-escalation techniques.

Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.

Protective Security Guard with over five years of experience working to promote safety of people and premises in assigned area. Expertise in controlling exits and entrances and testing and inspecting fire and security systems. Proactive and watchful professional possessing deep knowledge of of security operations and safety practices.

Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers.

Skills

Emergency Response

Law Enforcement Knowledge

CCTV Monitoring

Security Team Coordination

Verbal and Written Communication

Employee and Visitor Screening

Criminal Law Knowledge

Customer Service

CCTV Surveillance

Incident Reporting

Team Player

Ground Patrol (Vehicle Patrol)

First Aid and CPR Certified

Experience

Allied Universal Security services Orange, CA

Security Officer

02/2022 - Current

Warned persons of rule infractions or violations and evicted violators from premises.

Addressed problems quickly and reported clear information while working under minimal supervision.

Monitored premises and recorded activity in daily officer reports.

Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.

Verified photo IDs and tickets to allow guests passage.

Monitored building and property entrances and exits to detect intrusions and protect assets.

Warned violators of rule infractions and escorted unauthorized persons off premises.

Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at GPN facilities.

Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations.

Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.

Communicated with team members and building management via radio, telephones, and computers.

Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.

Provided friendly and professional assistance to employees, visitors and customers.

Protected company assets against theft or damage by conducting frequent building and grounds patrols.

Sounded alarms and brought in relevant authorities in case of fire or criminal activities.

Administered basic first aid to injured and ill individuals and assisted paramedics with providing advanced assistance and patient transport.

Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at GPN facilities.

Investigated disturbances and used proportional and strategic responses to handle different types of issues.

Immediately reported safety hazards for remediation response.

Guarded restricted areas to prevent unauthorized entry.

Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.

Secured personnel and premises by inspecting buildings and patrolling property.

Lyft Corporate San Francisco, CA

Lyft Driver

05/2017 - 06/2022

Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.

Helped passengers feel comfortable by keeping pleasant temperatures and clean vehicle interiors.

Followed safety rules to keep clean driving record with no accidents or incidents.

Offered riders information about local attractions and restaurants.

Achieved consistently high customer scores due to exceptional service.

Used advanced driving techniques to better improve time management and safety.

Cleaned vehicle regularly to maintain professional appearance.

Drove passengers from pick-up points to deliver to destination.

One stop parts source Buena Park, CA

Delivery Driver

01/2016 - 05/2019

Deliver Auto parts to Cars Dealerships and Mechanic Garages.

Pick up bad parts.

On time Delivery.

Obtain Customers signatures.

Customers satisfaction.

Problems Solving.

Cyberlink 2 LLC Eustis, FL

Store Manager

07/2006 - 12/2015

Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.

Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Oversaw inventory management through cycle counts, audits and shrinkage control.

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Strengthened work flow productivity by hiring, managing and developing top talent.

Managed inventory tracking and physical inventory counts to minimize loss.

Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

Trained and mentored associates to teach daily tasks and procedures.

Answered product questions with up-to-date knowledge of sales and promotions.

Updated and maintained store signage and displays.

Reviewed customer feedback to make operational improvements and promote satisfaction.

Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

Preserved product quality by maintaining stockrooms and disposing of damaged items.

Located operational issues and implemented appropriate process improvements to promote workplace safety and productivity.

Monitored employee performance and identified performance gaps for corrective action.

Blackbird Security services Windsor, ON

Security Officer

03/1999 - 04/2004

Enforced security regulations and escorted non-compliant individuals to private areas for processing.

Searched individuals and baggage for weapons and other prohibited items.

Immediately reported safety hazards for remediation response.

Guarded restricted areas to prevent unauthorized entry.

Secured personnel and premises by inspecting buildings and patrolling property.

Addressed problems quickly and reported clear information while working under minimal supervision.

Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.

Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.

Safeguarded entrances using scanning equipment to keep lines moving.

Monitored premises and recorded activity in daily officer reports.

Sounded alarms and brought in relevant authorities in case of fire or criminal activities.

Education and Training

AKI Security Training Center Huntington Beach, CA

Security Guard

02/2022

Mohawk College Hamilton, Ontario, Canada

Law Enforcement

06/1997

Dropped out after two in College.

Mohawk College Brantford, Ontario, Canada

Computer Numerical Control Programmer

06/1991

Computer Numerical Control Certificate.

Incomplete Apprenticeship.

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