Customer Service Data Entry
Resume:
MARYANNE CHAMNESS
Oakland, CA *****
****************@*****.***
Resourceful and client-focused Customer Service Manager with over 10 years of experience leading teams in exceeding sales goals and customer expectations. Meticulous and results-oriented with expertise educating employees on all stages of sales cycle while recommending best options to meet short- and long-term needs. Personable relationship builder with polished communications skills.
#readytowork
#readytowork
Authorized to work in the US for any employer
Wholesale Account Manager/FOH Supervisor
Pepples Donuts - Oakland, OR
July 2018 to Present
Administered monthly sales reports, monitoring sales growth and assessments. Established point of contact for wholesale accounts from initial meeting and training to ongoing support. Established professional business relations through integrity and mutual respect. Generated sales of wholesale products and related merchandise to existing customers as well as potential customers. Ensured effective customer communication to maintain customer satisfaction and loyalty. Inspected incoming supplies to verify conformance with materials specifications and quality standards. Established and managed effective controls for labor and inventory costs. Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules. Championed 100% guest satisfaction by providing excellent dining experience. Trained workers in every position, including food preparation, money handling and cleaning roles. Mentored front of house personnel on company policies customer service techniques and professional communication. Prepared weekly payroll to keep up with projected weekly revenue. Collaborated with Executive Chef to analyze and approve all food and beverage selections. Ensured proper cleanliness was maintained in all areas of bar and front of house. Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. Cafe Manager
Haight Street Market - San Francisco, CA
July 2017 to July 2018
M
WORK EXPERIENCE
Oversaw hiring, training and development of kitchen employees. Monitored business levels and realigned team positions to provide optimal coverage for customer demands. Cleaned and inspected food preparation areas for safe and sanitary food-handling practices. Developed and implemented strategies to enhance team performance, improve processes and increase efficiency. Maintained optimal inventory levels and kept food costs in line with budget limitations. Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules. Handled escalated customer complaints to provide full resolutions and promote loyalty. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Restocked condiments and drink station supplies to maintain customer satisfaction. Executed cash transactions quickly and accurately. Backed up cashier staff to process customer orders and payments. Attended departmental meetings, providing feedback to enhance future performance. Provided excellent service and attention to customers when face-to-face or through phone conversations. Retail Coffee buyer
General Manager
Zeecooks - San Francisco, CA
April 2016 to June 2017
Hire and terminate clerical and administrative personnel. Diminished financial discrepancies, monitored quotes, production and material planning and bank reconciliations. Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
Count money and make bank deposits.
Maximized time and manpower by consolidating material planning, data collecting, payroll and accounting programs into one centralized system.
Delivered exceptional client experiences with hands-on leadership of front line associates and area managers. Facilitated business initiative rollout, marketing strategy development and procurement of goods from vendors. Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines. Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow. Motivated and led team members to work together to achieve targets. Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements. Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality.
Team Lead
Jane On Larkin - San Francisco, CA
August 2015 to April 2016
Proactively worked side by side with multiple levels of upper management to ensure consistent, high quality customer service was maintained and presented to each client. Crafted consistent espresso and coffee beverages according to company and customer specifications Stumptown, four barrell, blue bottle, andytown trained and proficent in latte art Built professional relationships with cliental to ensure and provide quality performance. Order, receive, or stock supplies or retail products. Conversed with customers to educate them on the various origins, tastes, and roasts of coffee Prepared quality beverages while greeting customers in a timely manner in a fast paced environment Trained new employees Cleaned work areas, equipment, utensils, dishes, and silverware cashiering and Point of Sale
(POS) system procedures during busy hours.
Barista Shift Lead
Wailuku Coffee Company
October 2013 to April 2015
Wailuku, MI
Basic knowledge of the coffee bean Conversed with customers to educate them on the various origins, tastes, and roasts of coffee
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients. Skillfully promoted items on beverage lists and cafe specials. Trained new employees Cleaned work areas, equipment, utensils, dishes, and silverware cashiering and Point of Sale
(POS) system procedures during busy hours.
Assisted co-workers whenever possible.
Maintained a clean and orderly work environment to optimize productivity during peak hours Consistently provided professional, friendly and engaging service. Order, receive, or stock supplies or retail products. Built professional relationships with cliental to ensure and provide quality performance. Assistant Manager
Gnc Holdings Inc - Wailuku, HI
June 2012 to October 2013
Provided an elevated customer experience to generate a loyal clientèle Placed special merchandise orders for customers.
Accurately logged all daily shipping and receiving orders. recommended merchandise to customers based on their needs and preferences.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Asked open-ended questions to assess customer needs. Set up and explained new membership contracts.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Reviewed operational records and reports to project sales and determine profitability. Greeted customers in a timely fashion, while quickly determining their needs. Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Enforced company policies and procedures to strengthen operational standards across departments. Customer Service Associate
Whole Foods Market
January 2010 to April 2012
Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Wrapped items and bagged purchases properly to prevent merchandise breakage. Observed company return policy when processing refunds, including inspecting merchandise for wear or damage. Welcomed customers, offering assistance to help find necessary store items. Wiped down counters and conveyor belt to remove debris and maintain cleanliness. Distributed new merchandise efficiently to different departments. Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers. Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies. Worked closely with front-end staff to assist customers. Processed customer payments quickly and returned exact change and receipts. Received product orders, unloaded merchandise and arranged store stock into appealing displays. Learned roles of other departments to provide coverage and keep store operational. Provided assistance with purchases, locating items and signing up for rewards programs. Counted product stock to maintain inventory records. Stayed up to date on current item discounts to support promotions. Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses. Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise. Scanned items quickly to keep lines moving and reduce overall wait time. Education and High School Diploma 06/2007
High school diploma in Emergency Medical Technology Julian Charter SChool
None
College of Sothern Neveada - Las Vegas, NV
Skills (10+ years)
PC proficient (5 years)
Employee training and development (5 years)
Accounting skills (5 years)
B2B and B2C sales (4 years)
Cash deposit preparation (10+ years)
Skilled multi-tasker (10+ years)
CRM and office management software (4 years)
Focused on customer satisfaction (10+ years)
Advanced MS Office Suite knowledge (4 years)
Meticulous attention to detail
Invoicing and billing (3 years)
Self Starter
Multi-line phone systems
Goal-oriented strategist (10+ years)
Managing office supplies
Exceptional communication skills (10+ years)
Scheduling and calendar management (4 years)
POS systems expert (10+ years)
Data entry documentation (4 years)
Business Analysis
Coffee Experience
Planograms
QuickBooks
Account Management
QuickBooks
Planograms
Coffee Experience
Bank Reconciliation
EDUCATION
SKILLS
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Salesforce
Management & Leadership Skills: Impact & Influence — Highly Proficient April 2020
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: https://share.indeedassessments.com/share_to_profile/ aa486a3b94fac63545dbb00e2b895937eed53dc074545cb7
Management & Leadership Skills: Planning & Execution — Highly Proficient April 2020
Planning and managing resources to accomplish organizational goals. Full results: https://share.indeedassessments.com/share_to_profile/ b8cfda417cd2102aae369d7ebaec874eeed53dc074545cb7
CRM Skills with Salesforce — Expert
April 2020
Knowledge of Salesforce objects, fields, and processes. Full results: https://share.indeedassessments.com/share_to_profile/ a540ed7cfe30548bb4d12b958d241056eed53dc074545cb7
General Manager (Hospitality) — Familiar
April 2020
Solving group scheduling problems and reading and interpreting P&L statements. Full results: https://share.indeedassessments.com/share_to_profile/ 77353b23840975b7aeccead84e7ffeb8eed53dc074545cb7
Logic & Verbal Reasoning — Proficient
April 2020
Understanding the meaning of text, and identifying the relationships among words or concepts. Full results: https://share.indeedassessments.com/share_to_profile/2533ce1557d733aabcab9c6891e90bcf Business Analyst — Proficient
April 2020
Analyzing information to solve business problems.
Full results: https://share.indeedassessments.com/share_to_profile/ 24ac358e027ca0260ff1927c206dc0b6eed53dc074545cb7
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ASSESSMENTS
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