Service Worker Customer
Resume:
Julia Marie Didier
**** ******* ** ******** ***** 75181
Phone: 214-***-****
*************@*****.***
Professional Summary
Service-oriented worker with 7-year background working in clients’ homes.
Core competencies include helping clients with everyday tasks, being present for the client mentally and physically, and overall enjoying helping people.
Excellent communication and time management skills; handles tasks with accuracy and efficiency.
Skills
Customer and Personal Service
Active Listening
Social Perceptiveness
Sign Language Abilities
Experience
Operations Manager February 2022-May 2022
Surge Entertainment by Drew Brees- Lafayette LA
Interviewing, selection, and hiring; training new and existing employees;
Planning, assigning, and directing work; authoring and discussing with employees performance appraisals
Overseeing and make schedules for staff.
Meet or exceed operations labor budget expectations
Manage staff levels, wages, hours, contract labor to revenues
Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management, and shipping
Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site.
Have knowledge of multiple POS systems; I.e. Square, Brunswick, LilYpad, and Emed.
Server/Bartender/Manager July 2017- February 2022
Blu Basil Wine & Grill – Lafayette, LA
Managed bar area including cocktail design and menu, inventory, regulation compliance, and high-quality customer relationships to increase restaurant value.
Allocated time management efficiently working 15-25 hours while enrolled as a full-time student
Advertised, marketed and recommended menu options to guest to increase guest satisfaction.
Communicated product knowledge to facilitate guest decision making.
Created a welcoming environment for visiting guest providing a memorable dining experience.
Maintained all sanitation procedures and food safety guidelines
Demonstrated flexibility in regard to work assignments and work schedule
Demonstrated leadership as a trainer to all new employees
Displayed communication skills through one on one contact with customers
Worked with POS system and closing out the restaurant.
Handled and counted money at the end of the shift along with paperwork and organization.
Managed staff on the floor and bar and conducted necessary assessment during shifts.
Completed alcohol inventory and orders every week.
Direct Service Worker May 2015- February 2022
Share Care/Alyssa Schwarzenberg - Lafayette, LA
Caregiver to an acquaintance with Muscular Dystrophy, performing physical tasks that she is unable to do herself because she is permanently in a wheelchair and has a very limited range of motion.
Caregiver to another client that lives with Down syndrome by assisting with educational readiness and extracurricular activities using sign and oral language.
Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
Perform housekeeping duties, such as cooking, cleaning, or laundry.
Transport clients outside the home using a motor vehicle.
Instruct or advise clients on issues such as household cleanliness, hygiene, or nutrition.
Front Girl Sep 2015-Nov 2015
Bj's Sandwich Shop - Broussard, LA
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Collect payments from customers.
Inform customers of daily specials.
Stock service areas with supplies such as coffee, food, and tableware.
Perform cleaning duties, such as table cleanup, sweeping and mopping floors, tidying up server station, taking out trash, or checking and cleaning bathroom.
Direct Service Worker May 2013-May 2015
Better Concept of Individualized Care - Lafayette, LA
Caregiver to an acquaintance with Muscular Dystrophy, performing many physical tasks that she is unable to do herself because she is permanently in a wheelchair and has a very limited range of motion
Caregiver to another client that lives with Down syndrome by assisting with educational readiness and extracurricular activities using sign and oral language.
Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
Perform housekeeping duties, such as cooking, cleaning, or laundry.
Transport clients outside the home using a motor vehicle.
Instruct or advise clients on issues such as household cleanliness, hygiene, or nutrition.
Shift manager Oct 2010-May 2013
Auntie Anne's Soft Pretzels - Mesquite, TX
Greet customers entering establishments and resolve customer or employee complaints.
Examine products during and after processing to ensure conformance.
Fill or remove product from trays or equipment by hand.
Observe color of products being baked and adjust oven temperatures accordingly.
Combine measured ingredients in bowls of mixing, blending, or cooking machinery.
Roll, knead, cut, or shape dough to form pretzels, set oven temperatures, and place in pans or on sheets and bake in production ovens.
Receive payment by cash, check, or credit cards.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Monitor checkout stations to ensure adequate cash and appropriate staffing.
Maintain cleanliness and order and complete general cleaning duties.
Education
High School Diploma May 2013
Horn High School - Mesquite, TX
Bachelor of Behavioral Sciences: General Studies December 2019
University of Louisiana at Lafayette- Lafayette, LA
Associate Diagnostic Medical Sonography January 2021- present
Louisiana State University at Eunice – Eunice, LA
Extra-Curricular Involvement
Our Lady of Wisdom Catholic Student Center May 2013 – December 2019
Lafayette, LA
Volunteer for The Down Syndrome September 2018 – January 2019
Association of Acadiana (DSAA)
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