Customer Service Representative
Resume:
Cassandra A. Carter
Greenville, MS 38703
adremv@r.postjobfree.com
Objective
To secure and maintain a challenging and financially beneficial administrative position that will enable me to utilize my organizational and clerical skills.
Skills
Excellent and efficient customer service, communication and organizational skills, HR and payroll experience; Type 72wpm, ten-key by touch, experience organizing, multiple tasking and working under deadlines; Knowledge of: Microsoft Word, WordPerfect, Excel, Paradox, Access, PowerPoint, Microsoft Outlook, Microsoft Office Suite, and QuickBooks.
Employment: Work location is Greenville, Mississippi 03/2019 – 3/18/2020
Indrasoft, Inc., 1768 Business Center Dr. #200, Reston, VA 20190
Fingerprint Operator
Take fingerprints of individuals in both digital and ink formats for clearance to work for the US Census Bureau. Operate fingerprint reader/document imaging equipment to create electronic files, using provided software.
Work location is Greenville, Mississippi 08/2018 - 3/18/2020
Stratcomm, Inc., 24 Superior Drive, Ste# 103, Natick, MA 01760
Court Recorder
Part-time Contractor for Stratcomm, Inc. for the Social Security Administration Office: Records and document court hearings and appeals for individuals applying for disability.
Manpower, Hwy 1 South, Greenville, MS 12/26/2017 – 04/2018
Office Assistant
Answer telephone, meet and greet clients, assist clients with getting temporary to permanent work, conduct interviews, schedule drug screens and recruiter to businesses for employment for clients.
Super 10 Stores, 612 Washington Ave., Greenville, MS 08/2017-12/2017
Customer Service Representative
Meet/Greet customers, ring up their orders, take monies and make change, thank the customer and invite them to come and shop with Super 10 Stores again. Clean up your area and any area that needs attention. Return items to the floor that is left at the register by customers, and be flexible to assisting in whatever department you are needed in.
Wal-Mart, Hwy 1 South, Greenville, MS 38701 02/2015-06/2015
Customer Service Representative
Meet/Greet customers, ring up their orders, take monies and make change, thank the customer and invite them to come and shop with Wal-Mart again. Clean up your area and any area that needs attention. Return items to the floor that is left at the register by customers, and be flexible to assisting in whatever department you are needed in.
City of Jackson, 1000 Metro Center Drive, Jackson, MS 39209 07/2006-12/2013
Secretary to Water/Sewer Business Administration
Provide general clerical support, a wide variety of highly responsible and complex clerical and secretarial duties for an assigned supervisor or division manager; payroll, provide professional, effective and efficient public service assistance to the general public; prepare and review a variety of memorandums, correspondence, reports, public notices, permits, bills and documents as assigned; complete various forms; prepare and distribute reports for review and use; prepare and maintain a variety of forms used by an assigned department or division; screen and direct calls and visitors as appropriate; answer questions and provide information to the public; receive citizen and client complaints and questions and refer to appropriate department staff member for resolution; prepare, copy and fax accident reports to Risk Management; prepare RFP forms for all invoices within the department; photocopy, mail or fax materials as needed; maintain inventory of supplies, order supplies, and various forms for the department; prepare timesheets, prepared payroll, maintain a calendar of activities and meetings, research and verify a variety of information as requested; prepare and maintain a variety of files and filing systems; prepare, maintain and update various records; prepare materials and correspondence for distribution within the city and to other related external businesses and governmental agencies. Provide general clerical support, a wide variety of highly responsible and complex clerical and secretarial duties for an assigned supervisor or division manager; and provide professional, effective and efficient public service assistance to the general public; research land titles and obtain information on property owner for property cleaning/demolition; prepare letters and mail to property owners regarding pending actions; enter and verify data into computer system; prepare and review computer printout reports and information; prepare computerized graphics including maps; backup computer disks as assigned. Tactfully and courteously answer questions and provide information to the general public; refer citizen and client complaints and questions to appropriate department or division for resolution.
TempStaff, 926 North Street, Jackson, MS 39202 07/2005-11/2005
Mississippi Employment Security Commission
Administrative Assistant
Type correspondence and other documents; maintain files, records and inventory, direct multi-phone lines, complies and assembles data for reports, load employee wages via CICS Software for each quarter ending, ensure employers account numbers are with correct employee wages, ensure correct social security number for all employees, code and post all quarterly payments, handle and distribute incoming/outgoing mail, customer service, receptionist, secretary, data entry, accounts payable/receivable, fax, copy material, performs related or similar duties as required or assigned, represents the administrative superior as requested, recommends ideas for improving department/office operations.
City of Greenville, 340 Main Street, Greenville, MS 07/2004-11/2004
Booking Records Clerk/Dispatcher
Type records of incident reports, accident reports and background checks, customer service, direct walk-in clients and visitors, book arrestees into jail, direct incoming calls; including E-911 and Telecommunication Device for the Deaf (TDDY), maintain accurate records of all arrests, dispatch policemen, firemen, ambulance and wrecker services to correct destinations, keep accurate reports of all destinations when dispatched, operate and monitor National Crime Investigation Criminal System (NCIC), and maintain general accounts.
City of Greenville, 340 Main Street, Greenville, MS 10/1998-10/2003
Secretary to City Clerk/Purchasing Agent
Type, check and proofread dictations consisting of; correspondences, memorandums, manuscripts, minutes, technical and administrative reports, maintain files, records and inventory, complies and assembles data for minutes and City Council agenda packets, communicate to a variety of individuals, (inside and outside the agency), in the retrieval and disbursement of information, take minutes of City Council meetings, direct incoming telephone calls, handle and distribute mail, recommends ideas for improving department/office operations, organize special events and meetings, represent the administrative superior as requested, maintain general accounts payable/receivable, provides public information, direct walk-in clients and visitors, assist with the preparation of budgets, complete requisitions for supplies, maintain organization of supply room, ensures City Council members have supplies, key data into various data bases, notary public, maintain official files on Ordinances, Resolutions, City Council Orders, Property Assessments, and Lot Cleaning/Demolition cost and forward all official documents to the Washington County Courthouse for attesting and filing; Perform all purchasing functions for the City, maintain general accounts, issue purchase orders, complete and reviews requisitions for supplies, maintain files, records and inventory of all purchases, key data into various data bases, communicates to a variety of individuals in the retrieval and disbursement of information, and recommends ideas for improvement of department and office operations.
Education
Virginia College at Jackson Business Administration 2/2005-05/2006
CompuSystem, Greenville, MS Excel/Word Training 1998
Mississippi Job Corps Center, Crystal Springs, MS 1986
Greenville High School, Greenville, MS 1983
REFERENCES FURNISHED UPON REQUEST
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