Peer Advisor Customer Service
Resume:
Derrick
Taylor
Military Veteran/Business Professional
ABOUT ME
***********@*****.***
Portsmouth / VA / US
Navy Veteran and business professional seeking position that will enable growth of my sales and technology skillset, with opportunities for advancement.
Business professional skilled at closing sales using a wealth of product knowledge and techniques. Strong customer relationship builder. Over 25+ years of experience working in customer facing, commercial, and government office environments with a proven track record of driving results.
SKILLS
EDUCATION
High School Diploma / Advanced
Weaver HS / Hartford CT
1994-1998
Certificate of Cosmetology
Ohio State College of Barber Styling
2010-2011
United States Navy
Honorable Separation
2003
EXPERIENCE
Technical Sales Specialist
Asurion / Nashville, TN / 2020-2022
Responsible for the assistance of customers needing support with Wi-Fi and Mobility devices. Upsold additional protection plans and exceeded sales goals and KPI’s each month.
evaluated concerns and issues, identify, and deploy solutions, and helped customers with troubleshooting steps.
worked as a Peer Advisor delivering coaching and feedback to contact center agents.
Digital Contact Specialist
Cox Communications / Chesapeake, VA / 2017-2020
Customer service account manager responsible for completing orders for new service and selling additional telecommunications services.
200+ Inbound sales calls daily
Provided administrative support to leadership providing daily contact center reporting.
Logistics Specialist
United States Navy / Virginia, US / 1997-2003
Over 6 years of military experience in the logistics and transportation field.
Provided customer service to assigned department accounts and prepared packing/ shipping documents
Record keeping of various divisional accounts requiring funding for parts and services.
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