Customer Service Representative

Yolanda T. Labon

**** ******* **** · Memphis, TN 38116 · 901-***-**** · *******@*****.***

Areas of Expertise

Administrative Support:

●Assists with the execution of evaluating and resolving customer issues

●Researches and prepares data for analysis

●Supports members of the senior administration with office management

Skills/Expertise

Microsoft Office

Training

Consulting

Administrative/Clerical

Customer Service

Professional Experience

Imperial Workforce Agency, Community Relations & Engagement Specialists Feb.2018 – Present

● Worked within various communities to engage individuals on workforce platforms, neighborhood concerns, job skills, and career readiness. I developed programs, reports, and analyzed progress & results to help inform businesses and communities regarding educational paths, and professional benefits. I coordinated events, collaborated with management on needs within various neighborhoods, conducted presentations while working on meeting those solutions. I coordinated activities with local schools through Imperial Workforce Agency to assist in networking activities within neighborhoods.

Emergency Communication Dispatch

Customer Service Specialist, Memphis-Shelby County Airport Authority ● Monitors and manages traffic flow at an international airport.

●Issues traffic citations with the Airport Police Department.

●Resolving customer issues and complaints.

April 2017 - Present

Records Clerk, Kings Transportation

May 2006 - Present

●Maintained data files within supplementary databases and datasets.

●Performed data collection and analysis for research and company evaluation.

●Handled accounting functions with payment and wire transfers.

●Performed administrative and office support activities.

Customer Service Agent, One Jet Airlines Nov. 2015 to April 2016

●Prepared client itineraries and tickets for flights.

●Computed fares for passengers.

●Performed administrative and office support activities to ensure a ● Responsible for marshaling aircraft on a periodic basis.

Lead Event Coordinator/Event Planning, La’Kordai Image Consulting Feb. 2006 -Present

● Oversaw the execution and completion of multiple simultaneous projects.

●Conducted market research to ensure that the services offered were parallel to industry standards.

●Demonstrated effective time management and communication skills to inform of all necessary updates of their event.

●Pastoral engagements

●Organizing outreach programs for ministry

Customer Service Representative, Parrish Care Home Jan. 2006 to May 2009

●Performed administrative and office support activities.

●Conducted admission transfer or discharge of patients.

●Coordinated record-keeping on assigned units and housing of patients.

●Verified basic patient information, including insurance, for up-to-date records.

Duties Ground Agent, Pinnacle Airlines Aug. 2001 to Jan. 2010

●Evaluated and resolved customer issues.

●Attentively assisted customers in a courteous and friendly manner.

●Verified passenger information, reservation, and boarding pass.

●Completed necessary arrangements for passenger accommodations.

Contact this candidate