Shatocka Stewart

Customer Service Rep/Office Manager/Recruiter/

Glenn Heights, TX 75154

adremp@r.postjobfree.com

+1-972-***-****

Manager, Human Resources, customer service, approval for requesting time, write ups, corrective action reports, conflict manager, interview screenings, Salesforce, Sharepoint, insurance verification, call center, contact center, supervisor, money management Authorized to work in the US for any employer

Work Experience

Home office associates

Edward Jones - Dallas, TX

January 2022 to Present

Customer service Representative, Retirement plan IRA, Create and establish bank profiles, type, fax and file. Conflict Specialist, Coach branch members with policies and updates, set money and approve money transfers. Approve LOA’s and IRA’s

Office manager

Affordable dentist - Lancaster, TX

August 2020 to December 2021

face-to-face interviews, Scheduler, Office Manager, Sales, Customer Service Representative Data Entry, Checking Leadership, Conflict specialist, Patients In and Out, Post payments, EOB’s, Treatment planning. Insurance verification, Payment poster,Collections from patients and insurance companies, Maintain Doctor schedule with patient flow, ensure financial solutions and accurate payment plans, Medicaid, Medicare, PPO and HMO plans

Orthodontic Manager- Recruiter

Ideal Dental - Forney, TX

November 2017 to August 2020

Human ressources . Recruiter. Sales, Scheduler, Phone screening and face-to-face interviews, Office Manager, Customer Service, Data Entry, Checking Patients In and Out, Post payment, Treatment planning. Insurance verification, Payment poster, PPO, Medicaid, Medicare and HMO plans, Maintain Doctor schedule with patient flow, ensure financial solutions and accurate payment plans Business Manager/collections specialist

Brident Dental & Orthodontics - Euless, TX

July 2013 to November 2017

Plan and execute research and development on product sales, analyzing sales figures and forecasting future sales volumes, Business Manager, Customer Service, Insurance Verification, Payment poster for Insurance, Process Treatment Plans and financial adviser for each patient. Collections, EOB’s, Extensive experience in Management and Organization Directed recruiting /training/staff development initiatives to maximize productivity and revenue, continuously increased business profit, Oversaw opening / closing operations for #1 office in Texas Region.

Call center /Sales Assistant- Recruiter

Wells Fargo - Westlake, TX

June 2010 to June 2013

Banking, Leadership, banker coach, Hiring for ideal candidates for various locations, Promoter to Manager after 6 months due to sales success. Responsible for HR affairs including: compensation, benefits, payroll, training and development. Coordinate training programs, selecting content and sourcing training vendors.

Loan Processor/call center

Citi - Dallas, TX

September 2007 to May 2010

Processed loans for various amounts for Home Depot. Provide instant credit checks thru fast data for Home Depot employees and potential customers. Send out letters explaining denials for loans. Meet and exceed processing standards each month. Promote to lead within a year of hire. Held monthly meetings for training and quoted requirements.

Loan Processor/call center

J P Morgan Chase - Dallas, TX

July 2004 to August 2007

Collect payments and post them. Provide financial resolutions that meet the needs for both customer and company. Banking and Superior customer service and experience in verifying application information. Knowledgeable of qualifications requirements. Promoted within first year to Team Lead. Education

Bachelor of Business Administration in Management

Devry University - Irving, TX

Skills

• Human Resource

• Interview

• Human Resources

• Interviewing

• Medical Scheduling

• Recruiting

• HR Sourcing

• Sourcing

• Insurance Verification

• HR Sourcing

• Recruiting

• Microsoft Excel

• Microsoft Powerpoint

• Human Resources Management

• Talent acquisition

• Customer service

• Supervising experience

• Salesforce

• Benefits administration

• Financial services

• Microsoft Access

• Analysis skills

• Contracts

Assessments

Supervisory skills: Motivating & assessing employees — Highly Proficient August 2019

Motivating others through feedback to identify improvements or corrective actions. Full results: Highly Proficient

Office manager — Familiar

December 2021

Scheduling and budgeting

Full results: Familiar

Spreadsheets with Microsoft Excel — Familiar

December 2021

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Familiar

Attention to detail — Proficient

December 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Management & leadership skills: Impact & influence — Proficient September 2020

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Customer service — Proficient

December 2021

Identifying and resolving common customer issues

Full results: Proficient

Administrative assistant/receptionist — Proficient December 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Sales fit — Proficient

December 2021

Measures the traits that are important for success in sales positions Full results: Proficient

Management & leadership skills: Planning & execution — Proficient October 2020

Planning and managing resources to accomplish organizational goals Full results: Proficient

Work style: Reliability — Proficient

November 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Recruiting — Highly Proficient

December 2021

Managing the candidate sourcing and selection process Full results: Highly Proficient

Sales skills — Proficient

February 2022

Influencing and negotiating with customers

Full results: Proficient

Customer focus & orientation — Proficient

December 2021

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate