Payment Poster Customer Service
Resume:
Shatocka Stewart
Customer Service Rep/Office Manager/Recruiter/
Glenn Heights, TX 75154
****************@*****.***
Manager, Human Resources, customer service, approval for requesting time, write ups, corrective action reports, conflict manager, interview screenings, Salesforce, Sharepoint, insurance verification, call center, contact center, supervisor, money management Authorized to work in the US for any employer
Work Experience
Home office associates
Edward Jones - Dallas, TX
January 2022 to Present
Customer service Representative, Retirement plan IRA, Create and establish bank profiles, type, fax and file. Conflict Specialist, Coach branch members with policies and updates, set money and approve money transfers. Approve LOA’s and IRA’s
Office manager
Affordable dentist - Lancaster, TX
August 2020 to December 2021
face-to-face interviews, Scheduler, Office Manager, Sales, Customer Service Representative Data Entry, Checking Leadership, Conflict specialist, Patients In and Out, Post payments, EOB’s, Treatment planning. Insurance verification, Payment poster,Collections from patients and insurance companies, Maintain Doctor schedule with patient flow, ensure financial solutions and accurate payment plans, Medicaid, Medicare, PPO and HMO plans
Orthodontic Manager- Recruiter
Ideal Dental - Forney, TX
November 2017 to August 2020
Human ressources . Recruiter. Sales, Scheduler, Phone screening and face-to-face interviews, Office Manager, Customer Service, Data Entry, Checking Patients In and Out, Post payment, Treatment planning. Insurance verification, Payment poster, PPO, Medicaid, Medicare and HMO plans, Maintain Doctor schedule with patient flow, ensure financial solutions and accurate payment plans Business Manager/collections specialist
Brident Dental & Orthodontics - Euless, TX
July 2013 to November 2017
Plan and execute research and development on product sales, analyzing sales figures and forecasting future sales volumes, Business Manager, Customer Service, Insurance Verification, Payment poster for Insurance, Process Treatment Plans and financial adviser for each patient. Collections, EOB’s, Extensive experience in Management and Organization Directed recruiting /training/staff development initiatives to maximize productivity and revenue, continuously increased business profit, Oversaw opening / closing operations for #1 office in Texas Region.
Call center /Sales Assistant- Recruiter
Wells Fargo - Westlake, TX
June 2010 to June 2013
Banking, Leadership, banker coach, Hiring for ideal candidates for various locations, Promoter to Manager after 6 months due to sales success. Responsible for HR affairs including: compensation, benefits, payroll, training and development. Coordinate training programs, selecting content and sourcing training vendors.
Loan Processor/call center
Citi - Dallas, TX
September 2007 to May 2010
Processed loans for various amounts for Home Depot. Provide instant credit checks thru fast data for Home Depot employees and potential customers. Send out letters explaining denials for loans. Meet and exceed processing standards each month. Promote to lead within a year of hire. Held monthly meetings for training and quoted requirements.
Loan Processor/call center
J P Morgan Chase - Dallas, TX
July 2004 to August 2007
Collect payments and post them. Provide financial resolutions that meet the needs for both customer and company. Banking and Superior customer service and experience in verifying application information. Knowledgeable of qualifications requirements. Promoted within first year to Team Lead. Education
Bachelor of Business Administration in Management
Devry University - Irving, TX
Skills
• Human Resource
• Interview
• Human Resources
• Interviewing
• Medical Scheduling
• Recruiting
• HR Sourcing
• Sourcing
• Insurance Verification
• HR Sourcing
• Recruiting
• Microsoft Excel
• Microsoft Powerpoint
• Human Resources Management
• Talent acquisition
• Customer service
• Supervising experience
• Salesforce
• Benefits administration
• Financial services
• Microsoft Access
• Analysis skills
• Contracts
Assessments
Supervisory skills: Motivating & assessing employees — Highly Proficient August 2019
Motivating others through feedback to identify improvements or corrective actions. Full results: Highly Proficient
Office manager — Familiar
December 2021
Scheduling and budgeting
Full results: Familiar
Spreadsheets with Microsoft Excel — Familiar
December 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Familiar
Attention to detail — Proficient
December 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient September 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Customer service — Proficient
December 2021
Identifying and resolving common customer issues
Full results: Proficient
Administrative assistant/receptionist — Proficient December 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Sales fit — Proficient
December 2021
Measures the traits that are important for success in sales positions Full results: Proficient
Management & leadership skills: Planning & execution — Proficient October 2020
Planning and managing resources to accomplish organizational goals Full results: Proficient
Work style: Reliability — Proficient
November 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Recruiting — Highly Proficient
December 2021
Managing the candidate sourcing and selection process Full results: Highly Proficient
Sales skills — Proficient
February 2022
Influencing and negotiating with customers
Full results: Proficient
Customer focus & orientation — Proficient
December 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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