Assistant Medical Customer Service
Resume:
Sherry Prophet
*** *** ****** ****, # ** Thomasville, GA 31792 229-***-**** ****************@*****.***
PROFESSIONAL PROFILE
Top performing professional, able to provide administrative support and function as the primary interface between the patient and the provider. Capable of coordinating the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.
Academic Honors: Ultimate Medical Academy Dean’s List.
Well-organized, able to prioritize duties and manage time in multi-task environments.
Build trust and respect by consistently meeting and exceeding expectations.
Strong written and verbal communication skills.
Microsoft Office Application – MS Word MS Excel MS PowerPoint MS Outlook.
Communication Platform – Zoom Typing Speed: 32 WPM.
KEY QUALIFICATIONS
Medical Administrative Assistant Medical Terminology Medical Transcription Check In Check Out Data Entry
Release of Information HIPAA Compliance Medical Laws & Ethics Medical Billing Knowledge Third Party Billing
Medicare Medicaid HMO PPO Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology
CMS 1500 Claim Form Patient Processing Medical Records Management
EDUCATION
Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2022
Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2020
Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate
WORK EXPERIENCE
Sitel- Thomasville, GA
Healthcare CSR M&R 03/2022- Present
Assist members in finding healthcare providers.
Quickly understand and analyze member needs and use computer-based software to properly service the members, such as explain benefits.
Enter accurate information into multi-screen computer applications.
Ultimate Medical Academy – Thomasville, GA 12/2019 – 03/2022
Full Time Student
Remained self-directed, motivated, and accountable for personal actions.
Came prepared for class and completed assignments on time.
Navigated new technology, utilized available resources, and set realistic expectations.
Jersey Mike's Subs – Thomasville, GA 09/2019 – 01/2020
Cashier / Crew Member / Customer Service
Baked bread for sandwiches, prepared catering orders, ensured quality, and counted cash in register drawer.
Greeted customers, entered and prepared orders, accepted payments, and maintained communication.
Ensured customer service, cleaned work areas and equipment, and maintained knowledge of products and specials.
Sonny's Bar B Que Restaurant – Thomasville, GA 03/2019 – 08/2019
Salad Preparer / Customer Service
Opened up salad bar, created prep sheets for team, made salads, prepared vegetables, and assisted customers.
Packaged and stored food supplies, followed recipes, and washed and peeled items for salad bar.
Maintained a safe work area, followed rules for safe food handling, and ensured proper food temperatures.
Ruby Tuesday Restaurant – Thomasville, GA 09/2018 – 03/2019
Salad Preparer / Dishwasher / Customer Service
Greeted customers, answered questions, prepared food for salad bar, and cooked pasta and potato salads.
Prepared vegetables, kept work areas clean, organized, and stocked, and ensured that dishes were cleaned properly.
Completed tasks in a timely and accurate manner and followed food safety guidelines.
Oneil's Country Buffet Restaurant – Thomasville, GA 03/2014 – 09/2018
Prep Cook
Washed, peeled, and cut vegetables, restocked hot food bar, and cooked chicken and cornbread for buffet.
Cleaned work areas at the end of each shift and followed food preparation sheet to ensure adequate supplies.
Verified that prepared food met requirements for quality and quantity.
VOLUNTEER EXPERIENCE
Scott Elementary School – Thomasville, GA 10/2019 – 10/2019
Parent Chaperone
Assisted instructors with serving cake and ice cream as a reward for their hard work and good behavior.
Served refreshments during school dance.
Helped clean up after events.
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