Residential Supervisor Dispatch

Dedicated to providing excellent customer service, and procedural improvements, with over 20 years of experience, ranging from an Emergency Medical Provider to a Direct care Professional. Providing thorough and skillful Management support to Providers and other Senior Executives. Possessing excellent Project Management and leadership abilities with a solid background in Operations Management support and ambulatory practice management working with individuals with mental and physical challenges. Highly organized and decisive hands-on Team leader with experience efficiently recruiting strategic training and developing skills.

• Mentoring • Inventory management

• Team development • Attention to detail

• Case Management • Meet Deadlines

• Behavior Management • Courteous demeanor

• Scheduling • Conflict resolution techniques

WOODSTOCK JOB CORPS

BALTIMORE, MD.

Residential Supervisor 04/01/2019 to Current

Coordinated staff coverage to ensure student areas were supervised including maintaining an active list of substitute Residential Advisers. Filled staff vacancies and callouts. Interviews, recommends for hire, disciplines, recommends for termination, and evaluates the performance of the employees in the Residential Department. Ensured all staff adhered to rest and meal break requirements. Responsible for oversight of student dorm leadership program. Active member on case management and success teams, to ensure student success in the program. Ensured accuracy and completeness of incident and shift reports. Ensured the physical security of the dorm area and reported concerns to senior management. Initiated work orders to make necessary repairs as required and follows-up with maintenance to ensure completion.

WOODLAND JOB CORPS

LAUREL, MD.

Supervisor of Residential Living/ SR. Counselor/ Acting Shift Manager 2019 – 2021

Responsible for overseeing the Center and managing all aspects of designated Dormitories. Works in partnership with staff from all Departments to ensure effective supervision and services are provided to students. Ensuring that All SOPs are followed and in compliance with DOL Guidelines. Responsible for working with Residential team to provide students on respective dormitory with a safe, clean, and structured living environment that fosters student retention, satisfaction, achievement, and success. Oversee respective dorm area and uses proper judgment and discretion to resolve student and staff issues and concerns. Provides individualized case management to maintain student enrollment and success in the program. Accepts direction and supervision from the Center Director/Shift Manager to include assignments to temporarily perform job responsibilities of other departments and positions.

WOODLAND JOB CORPS

LAUREL, MD.

Adams & Associates

Residential Supervisor 2017 - 2018

Works in partnership with staff from all Departments to ensure effective supervision and services are provided to students. Ensuring that All SOPs are followed and in compliance with DOL Guidelines. Responsible for working with Residential team to provide students on respective dormitory with a safe, clean and structured living environment that fosters student retention, satisfaction, achievement and success. Oversee respective dorm area and uses proper judgment and discretion to resolve student and staff issues and concerns. Provides individualized case management to maintain student enrollment and success in the program. Accepts direction and supervision from the Center Director/Shift Manager to include assignments to temporarily perform job responsibilities of other departments and positions.

Pulse Medical Transportation

Baltimore, MD

Transportation Supervisor 2011 - 2017

Achieved patient transportation operational objectives by contributing patient transportation information and recommendations to strategic plans and reviews for BLS, ALS & Critical Care; Prepared and completed action plans for EMT’s, Wheelchair Drivers and Dispatch Staff; Implemented production, productivity, quality, and customer-service standards; resolving problems; performing audits; identifying trends; determining patient transportation system improvements. Meets patient transportation financial objectives by forecasting requirements; preparing an annual budget; processing Medical Transportation Claims; Insurance Verification; Scheduling expenditures; Analyzing variances; Initiating corrective actions.

East Coast Ambulance

Baltimore, MD

Dispatch Supervisor 2009 - 2011

Daily oversight of any Dispatcher’s work performed while on the Supervisor’s shift. Incumbents provide technical assistance to staff, resolve minor work or personnel problems, and give input regarding discipline, training, and major job reassignments to the Operations Manager. Direct and supervise subordinate staff, including assigning and delegating work projects, scheduling employees to ensure proper staffing levels are maintained, and performance management including evaluating work performance, coaching, mentoring and/or implementing corrective action for performance and conduct issues.

Americare Ambulance Transportation

Baltimore, MD

Communications Manager 2006 - 2009

Overseen and managed the Emergency and Non-Emergency Communications Center. Responsible for EMS driving accountability by utilizing key performance indicators, ensuring policy and procedural adherence, identifying coaching and development opportunities, facilitating ongoing performance management, scheduling, staffing, and ensuring safe communication and operations. Coordinates interdepartmental operations and activities to maximize the effectiveness and efficiency of Communication Center resources.

Woodbourne Center

Direct Care Professional 2000 - 2009

Provided mentorship and supervision of Juvenile residents (Ages 4 to 16) daily activities and behavior according to established guidelines and procedures. Ensure that residents adhere to daily schedules and activities established for the program, including school, therapy sessions, external appointments, etc... Ensure that residents comply with required activities surrounding personal hygiene and grooming, upkeep of living areas, laundry, etc. Serve as a mentor and role model by demonstrating compassion and understanding for feelings, opinions, and experiences of others, and communicating and interacting in a manner that is honest, positive, respectful and professional. Participate with coworkers as a team on implementation of treatment plans and therapeutic services. Remain cognizant of individual resident levels/phases, privileges, restrictions and adapt interactions accordingly. Engage in therapeutic interventions with residents.

MFRI (1999-2000) Baltimore County, MD FF/EMT-B

OBJECTIVE

SKILLS

PROFESSINAL EXPERIENCE

EDUCATION

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