Customer care representative

Tomisin Ojo

*************@*****.***

PROFESSIONAL SUMMARY

Efficient professional with proven communication creative thinking and language skills. Aiming to leverage my abilities to successfully fill the Customer care role at your company. Frequently praise as result-oriented by my peers, I can be relied upon to help your company achieve its goals.

ADDITIONAL SKILLS

Multitask, Detailed Oriented, Good Listener, Patience with callers, Work under pressure, Good communication skills. Customer Satisfaction, Document Management, Sale Expert

Microsoft Suites, Slack, Teams, Zen desk

Test case, Troubleshoot, Paperwork Processing, Scheduling

EXPERIENCES

DCONNECTA LLC

I always followed up with customer to offer additional support and check resolution satisfaction.

I usually delivered a friendly service regarding questions and service complaints.

I managed customers call efficiently in a fast paced call center environment.

In most cases I maintain customer satisfactions by addressing customers need and resolving concern.

I always anticipated needs and resolved problems.

Most often I managed documentations for new sales warranties and serviced program sign up.

I always assist customers in resolving product problems Regarding usage or repair.

Most importantly I update record with all interactions

DOCUMENT CONTROL SPECIALIST

Xclusive Staffing Houston TX

Delivered user-friendly, Cost -effective document management systems meeting business and regulatory requirement.

Improved User exceptional quality standard with all revisions and changes.

Improved user compliance by administering document and training management systems.

Validated document control and related software systems against industry Standard

Control file security and monitored changes to comply with access and information’s policies.

Completed documentations and filling work with the oversight.

FEBRUARY 2008- 2010

HUGHES HEIGHTS

. SALES REPRESENTATIVE

Accepted and customer payment in cash, credits card and cheques, checking for validity.

Acknowledged customers issues and resolved their problems quickly and efficient.

Assisted client in understanding their available options and helped them select the right service plans for their needs.

Collaborated with the colleagues and discussed the market information’s and strategies.

Contacted existing and new customers to discover their needs and to explain how certain product with be useful for them.

Developed and implemented tailored

service plans to need of clients.

Fulfilled administrative duties, including completing and filling paperwork direction a multi-line phone and setting appointment.

Greeted customers and offered them assisted where possible.

Increased sales through the development of strategic plans.

EDUCATION

Diploma in Mass Communication

Offa Polytechnic.

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