Customer Service Credit Officer

JERMAINE AUTRY HEPBURN, CCP, ASMEC

# ** ********* **** *. *. Box CB-13405 Nassau, Bahamas

Telephone: 242-***-**** E-mail: ***************@*****.***

Client Focused • Solution-Oriented • Risk Mindset • Effective Communicator • Team Player

EDUCATION & TRAINING

Accredited SME Consultant (ASMEC)

Association of Accredited Small Business Consultants®

Certified Growthwheel Business Advisor

Growthwheel Academy®

Certified Credit Professional (CCP) Designation

The Chartered Institute of Bankers, Scotland, UK

Bachelor’s Degree: Professional Management

Nova Southeastern University

(Incomplete)

CERTIFICATES:

Credit & Collections I

Credit & Collections II

College of The Bahamas

COURSES TAKEN:

Euromoney Risk Analysis & Management

Advance Credit Analysis

Advance Credit Risk Analysis

Security Perfection

Quality Customer Service

Employee Evaluation

Data Privacy

Anti-Money Laundering

WORK HISTORY

Access Accelerator Small Business Development Center

Consultant Business Advisor (Jan. 2019 - Present)

Provide business development advisory services

Monitor client’s milestones & Achievements

Monitor client’s financial performance in order to maximize revenue

Prescribe training opportunities for clients as needed.

Host “Ask an Advisor” sessions

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JERMAINE AUTRY HEPBURN, CCP, ASMEC

# 47 Boatswain Hill P. O. Box CB-13405 Nassau, Bahamas

Telephone: 242-***-**** E-mail: ***************@*****.***

WORK HISTORY (CONT’D)

Sterling Credit Solutions

President & CEO (May 2016 – Present)

Manage daily operations

Lead and oversee the implementation of the company’s plans in accordance with its strategy

Ensure that expenditure is within the authorized annual budget

Identify risk and implement measures to prevent losses

Ensure effective internal controls and management information systems are in place

Ensure that policies are in place to conduct activities both lawfully and ethically

Implement policies and procedures to improves efficiency, effectiveness & profitability

Communicate with employees, government authorities, other stakeholders and the public

Attract new business to ensure targets are met

Ensure client satisfaction and service delivery are at acceptable levels

Provide business development advisory services.

Bank of The Bahamas Limited

Assistant Branch Manager, Credit / Sales (Nov. 2007– May 2016)

Managed daily operations of the Sales & Credit Departments

Formulated and implemented strategies to increase revenue

Identified risk and implemented measures to prevent losses

Addressed complaints, queries and concerns

Adjudicated credit proposals

Prepared branch budgets

Ensured policies were being adhered to

Set performance targets

Examined the work of associates and reporting supervisors

Identified training needs of team members

Provided mentoring and coaching to associates and reporting supervisors.

Prepared employee performance appraisals

Prepared reports and presented to executive management

Credit Officer (Apr. 2005 – Nov. 2007)

Acted as relationship manager

Interviewed loan applicants and made recommendations to adjudicators

Prepared credit proposals for new and existing clients

Responded to customer inquiries

Initiated action on delinquent accounts

Conducted site inspections and client visits

Solicited new business

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JERMAINE AUTRY HEPBURN, CCP, ASMEC

# 47 Boatswain Hill P. O. Box CB-13405 Nassau, Bahamas

Telephone: 242-***-**** E-mail: ***************@*****.***

WORK HISTORY (CONT’D)

Collections Officer (Aug. 2001 – May. 2005)

Managed a portfolio of delinquent accounts

Initiated legal action and communicated with attorneys

Attended court and presented evidence on the Bank’s behalf

Coordinated repossession and foreclosure activities

Compiled data and prepared delinquency reports

Managed the asset liquidation process

References are available upon request

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