Office Assistant Project Officer

CURRICULUM VITAE

OF BUSISIWE TSHABALALA

PERSONAL DETAILS

Name : Busisiwe

Surname : Tshabalala

Identity Number : 970**********

Date of Birth : 26 April 1997

Residential Address : 1438 Rayi Street

Zondi 1 Soweto

Gauteng

1868

Home Language : IsiZulu

Other Language : English

CONTACT DETAILS

Cell Phone Number : 060*******

Alternative Number : 081*******

Email Address ********************@*****.***

EDUCATIONAL QUALIFICATIONS

SECONDARY EDUCATION

High School Name : Aurora Girls High

Standard Passed : Grade 12

Year : 2015

Subjects : Accounting, Maths Literacy

Economics, Business Studies

Home Language, English FAL

Life Orientation.

WORK EXPERIENCE

Call Centre Agent: Altron Bytes People Solutions

(November 2020 – May 2021)

Reason for leaving: 6 months government project contract Responsibilities:

Answering incoming and respond to customers

emails

Sell products and place customers’ orders in the computer system

Identify and escalate issues to team leaders

Provide product and service information to

customers

Research required information using available

resources

Research identify and resolve customer

complains using applicable software

Process orders forms and applications

Route calls to appropriate resources

Document all call information according to

standard operating procedures

Recognise document and alert the management

team of trends in customer calls

Follow up customer calls where necessary

Upsell products and services

Complete call logs and reports

Other duties as assigned

Project Officer: Jalusi Corporation (July 2018 – October 2020)

Reason for leaving: COVID 19 Retrenchment

Duties:

Arrange Venues and schedules for meetings

between all the SMMEs (beneficiaries) and

Business advisors who will be contributing to a

task

Write internal communications documents

including handouts and emails to inform team

members of important notices

Review materials created by others and offer

suggestions for improvement

Edit and approve the final versions of products

using company guidelines as a gauge

Worked onsite at Emerald Casino ESD centre

Events coordinator and planning

ED Co-ordinator for Contractors: Nampak Divfood 6

month’s contract

(September 2021 – March 2022)

Present progress and results of tasks to

management and other interested parties in

person or in digital format

Conduct regular analyses of process and

procedures making adjustments when

necessary

Perform other relevant duties as required

Tracking emails business growth and

performance

Assisting the contractors with both invoice

payslips

SKILLS

Active Listening

Communication

Computer Skills

Customer Service

Interpersonal Skills

Leadership

Management Skills

Problem Solving

Time Management

Transferable Skills

CAREERS OBJECTIVES

To build a career growing organisations where I can get opportunities to prove my abilities by accepting challenges fulfilling the organisational goal and climb the career ladder through continuous learning and commitment. PERSONAL SKILLS

Honesty

Team Spirit

Energetic

Accepting Challenges

References

Altron Bytes People Solutions : 011*******

Team Leader – Thembi Mabaso – 081*******

Jalusi Coporations – 010*******

Director – Thandiwe Shema – 081*******

Nampak Divfood – 016*******

Nadine *******@******.***

********@******.**.**

Contact this candidate