Customer Service Housekeeper

Emily E. Perkins

**** * **** ***** #**

Vancouver Washington 98664

Phone: 541-***-****

E-mail: *****************@*****.***

Skills and Interests

Highlights

Over 25 plus years of customer service experience

Valid Oregon Driver’s License

Current Oregon OLCC Service Permit

Current Oregon Food Handlers Card

Honest, dependable and trustworthy

Experience

Housekeeper October 2019 - Present

Day's Inn, Burns, Oregon

Observed precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.

Contacted maintenance staff when guests reported problems.

Empty wastebaskets, transported waste to disposal areas.

Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.

Disinfect equipment and supplies, using germicides or steam-operated sterilizers.

Clean rooms, hallways, lobbies, lounges, restrooms, corridors, stairways, and other work areas so that health standards are met.

Waitress/Housekeeping/Cook May 2019 - September 2019 Frenchglen Hotel, Frenchglen, Oregon

Answered telephone calls and responded to inquiries.

Operated cash registers to accept payments for guest rooms, food and beverages.

Operated cash registers to accept payments for food and beverages.

Issued room keys, WIFI passwords, informed guests of Hotel accommodations.

Made and confirmed reservations.

Cashier October 2017 - May 2019

Narrows

Performed cleaning duties, such as sweeping and mopping the floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathrooms.

Informed customers of daily specials.

Wrote patrons' food orders on order slips for kitchen staff.

Removed dishes and glasses from tables or counters and took them to the kitchen for cleaning.

Cleaned tables or counters after patrons have finished dining.

Served food or beverages to patrons, and prepared or served specialty dishes at tables as required.

Filled salt, pepper, sugar, cream, condiment, and napkin containers.

Provided guests with information about local areas, including giving directions.

Checked with customers to ensure that they were enjoying their meals and corrected any issues.

Cleaned and sanitized work areas, utensils, and equipment.

Received and processed customer payments.

Described menu items to customers or suggested products that might appeal to them.

Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas

Sliced and pitted fruit for garnishing drinks.

Mixed ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.

Checked identification of customers to verify age requirements for purchase of alcohol.

Served wine, and bottled or draft beer.

Education

Marshall High School, Portland, Oregon

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