Customer Service Buyer

Yuhan Hu

Mobile:+1-416-***-****

Email: ****@*******.**

Address: ** ******** **, ***** ****, ON, Canada, M2N6Z6 Education

Algoma University, Brampton 05/2021-04/2022

Bachelor of computer Science

Course list: Introduction to Computer Science(java), Data Structures(java), Discrete Mathematics, Assembly Language Programming, Techniques of Systems Analysis, Mobile Technology: Design and Use, Database Programming, Theory of Computing, Software Engineering, Programming Languages

Centennial college, Toronto 09/2019-04/2021

Computer Systems Technology – Networking (Diploma) Course list: Windows Server Operating System, Network Security, Network Services, Unix/ Linux, Routing and Switching, Computer Forensics, Network Design and Test, Wireless Technology, Network Management, Internetwork Troubleshooting IT skill

Java, SQL, Assembly Language, Cisco packet tracer, CAD. Work experience

Customer service

JD.com, Inc. Wuhan, Hubei, China

Through online tools to answer the buyer's questions about the product, guide the buyer and promote the sale of goods, promote the order transaction;

Be familiar with the operation process of online transaction, including the rules of Jingdong, and skillfully use Jingdong tools;

In accordance with the regulations and procedures to receive buyers and improve the conversion rate, while processing orders, customer information, delivery, and baby follow-up and return of goods processing;

Responsible for solving customer complaints, safeguarding rights, improving buyer satisfaction, maintaining buyer loyalty, and continuously improving dynamic score

Assist the supervisor to promote the store network. Internship experience

Wuhan Hua Rui Electronic Technology Co., Ltd

1. Installation, configuration and use of MySQL database 2. Java Foundation

3. Linux basic command, Linux_ Bash shell programming, Linux server configuration and common software installation configuration

4. Network security

5.Computer thermal field maintenance

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