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Loan Processor Care Representative

Woodbridge, VA
June 14, 2022

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Brunel Feyep



●Mortgage industry professional with over 3 years of loan processing experience and a comprehensive knowledge of conventional and government loans.

●Thorough in gathering borrower information, verifying loan document, and reviewing file documentation to guide each loan from preapproval to closing.

●Computer savvy in MS Office suite and proprietary mortgage processing software.

●Highly motivated multi-tasker who can prioritize to ensure all projects are completed accurately and on time.

●Working knowledge of FHA, FHLMC, FNMA and HUD servicing guidelines, individual state FC, BK and EV guidelines.

●Advanced knowledge on residential mortgage loan documents (Foreclosure, Bankruptcy, Eviction, modification) and document functions.

●Team player and detail oriented.


Excellent computer skills including MS Word, Excel, Power pivot, Outlook, Power Point and Publisher, different loan software (Calyx, Lending QB and Encompass) Proficient in Customer Service, Citrix, Lotus, Avaya, Aim, PKT, SPD and Mortgage software Programs (MSP)


Cardinal Financial, NC

Mortgage Loan Processor March 2021 - Current

●Review and verify borrower’s income, credit reports, employment history, property and appraisals, title, and insurance information to prepare loan applications for underwriting submittal.

●Provide support to loan officer and underwriting teams by ensuring the timely, judicious and accurate processing of mortgages.

●Expertise in conforming and non-confirming loans, Fannie Mae &Freddie Mac Guidelines, FHA, VA, USDA Rural development loans.

●Ensure compliance with company policies, underwriting guidelines and lending program requirements.

●Ensure all files were complete prior to underwriting hand-off and coordinated effectively with title companies to ensure smooth closings.

●Performs administrative duties such as faxing, photocopying, filing and phone support as required by loan processor II and processing manager.

●Knowledge of TRID

●Assists customers with moderately complex inquires and problems.

●Responsible for handling non-public information (NPI) about borrower.

Home Community Mortgage, Dallas TX

Mortgage Loan Processor Nov 2019 - March 2021

●Process Conventional loans from set up to submission, from condition to close.

●Review residential loan application files to verity that application is complete and meet establishment standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment.

●Submit mortgage loan application files for underwriting approval.

●Research borrower accounts utilizing various customer system.

●Acts as a liaison between the processing team and the processing manager, Loan Officer, and client.

●Proficient in AUS (DU/LP).

●Cross-reference information documented on loan application with source document for accuracy and completeness.

●Aware of and adheres to all state and federal regulations.

●Recommend that loan not meeting standard is denied.

●Manage a pipeline of approximately 40 loans effectively.

New York Life, Dallas TX

Customer Care representative, March 2018 – Nov 2019

●Review employee insurance accounts and answer questions based upon established policies and procedures.

●Maintain current knowledge of assigned programs and services through on-going classroom and computer-based programs.

●Possess the ability to troubleshoot complex issues with little guidance.

●Possess a high degree of tack, diplomacy and professionalism when dealing with all types of customers.

●Possess the ability to work under pressure in a call center environment.

●Possess exceptional conversational and problem-solving skills.

●Ability to multitask and be able to diffuse difficult situations.

●Possess the ability to decipher and articulate the customer perspective so that the customer’s needs and concerns are accurately and empathetically addressed.

●Excellent interpersonal and telephone communication skills

●Perform additional tasks as directed.


George mason university bachelors in business management

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