Medical Assistant Customer Care

Desdrick Anderson

**** ***** **• Charlotte, NC **208

Cell: 214-***-****• Email: **********@*****.***

Objective is to obtain a role as a team member or leader in the healthcare field utilizing existing hands-on knowledge as a Medical Assistant and Technician to direct and manage the daily operations in a clinical setting with 15 years of experience in pulmonary and years of experience in both a residential and hospital setting.

Goal-driven, compassionate, and accountable professional with over 22 years of related, hands-on experience in fast-paced clinical, assisted living and hospital settings.

Self-motivated, dedicated, and qualified with the eagerness to become asset to an organization.

Adaptable professional accustomed to the integration of new healthcare delivery systems, restructuring of work, and an increasingly complex regulatory environment.

Proven track record of successfully managing operations and admissions while concurrently providing excellent patient care.

Ability to use strong communication, organizational, and problem solving skills and to partnership with various departments to create overall positive customer care.

Areas of Expertise Include:

Team Coordination & Leadership

Project Development & Management

Patient & Family Support

Decision Making & Problem Solving

Time Management

Records Keeping

Public & Community Relations

Office Support

Education

Pfeiffer University, Charlotte, NC.

Bachelor of Science Degree in Healthcare Administration

King’s College, Charlotte, NC.

Medical Assistance Diploma 2005

Professional Experience

Novant Pulmonary and Critical Care, Charlotte, NC December 2005- 2020

Medical Assistant

Responsible for administering a series of pulmonary testing and providing other respiratory-related care and treatment as prescribed by physicians

Liaison between physicians and patients; oversee day to day activities of the clinical side

Perform vital signs, EKGs and documentation to maintain Electronic Medical Records

Triage patients and provide direct patient care as needed

Perform basic laboratory procedures, such as testing specimens and recording results

Administer all Biologic medications in office and submit charges of medication.

Explains techniques for pulmonary medications and other medical treatment usage to patients

Attends to emergency codes and assists in stabilizing patients for transport to hospital

Maintains pulmonary equipment and associated supplies.

Schedule patients’ appointments and ordering supplies needed to support clinical functions

Serve as Grief Ambassador for patients and families during the loss of family members

Preston House Assistant Living, Charlotte, NC 2007-2008

Medication Technician

Responsibility of administering resident’s medications

Documentation of all incidents and medication that is needed

Assist Alzheimer patients with the day to day activities.

Additional Education and Training courses

Helping Family Grief and Understanding the Loss of a Family Member, 2014

Diversity in the Work Place Course, 2011

CPR Certified

Community Involvement

Volunteer - Youth Football Head Coach – 2007-Present

Mentoring and developing young men

Volunteer - Crisis Assistance Program

Assist in clothing, furniture drives, inspect and sort donations

References

Dr. Daniel Breault Novant Pulmonary and Critical Care 608-***-****

Dr Alexis Smith Novant Pulmonary and Critical Care 630-***-****

Landon Southern 336-***-****

Contact this candidate