Gloria V Sibanda

Cell Number: 073-***-**** / 079-***-****

Email Address: adrei9@r.postjobfree.com

Last Updated: 14 June 2022

** ****** ******, *********, *********, 8345

profile

Highly motivated, customer service orientated with strong Batho Pele principles

Over 10 years customer service experience with direct client interaction

Strong verbal and written communication skills, proficient in English, Afrikaans, Setswana, IsiXhosa and Sesotho.

Experience with basic accounting

Computer literate. (MS Word, Excel, PowerPoint, PeopleSoft and HRMS) and the ability to learn new systems quickly.

Great organisational skills as proven by the efficient filing system I created at my current job.

Ability to maximise my time in order to achieve more in a given time frame.

Education

2019 – 2020

College : Northern Cape Urban FET College

Course : Human Resources Management

Certificates : N4, N5 and N6

Modules:

●Personnel Management

●Personnel Training

●Computer Practice

●Labour Relations

●Entrepreneurship and Business Management

●Business Communication

2005

Grade 12

School : Tshireleco Secondary School

AWARDS AND ACHIEVEMENTS

●Distinction: English: Grade 12

●Distinction: Labour relations N5

●Distinction: Computer Practice N5

●Distinction: Labour Relations N6

●Started a study group to assist my classmates with computer lessons

●Voted class rep

Skills

●MS Office Suite. (Access Database, Outlook, Excel, Word, Internet, and PowerPoint)

●Organisational and Planning skills

●Time Management Skills

●Customer service Skills

●Problem Solving Skills

●Telephone Etiquette

●Confidentiality

●Interpersonal Skills

●Written and verbal communication Skills

●SA-SAMS

●Above average typing skills

Working History

Jan 2022 – Present

Company: : Boitshoko Primary School

Position Held : Assistant Secretary (Intern)

Duties:

Performing clerical functions which requires knowledge of general and office procedures including maintaining files, collecting data for reports and typing letters and memos.

Screen telephone calls and visitors, refer individuals to the appropriate person, respond to individual questions and/or resolve problems based on upon established organizational policies and procedures.

Prepare meeting agendas ad attachments and distribute accordingly to department heads.

Input student information in SA-SAMS.

Open, sort and distribute all incoming mail.

Enter new students’ application data into SA-SAMS.

Enter new Staff members information into SA-SAMS.

Act as liaison between potential and current students and school staff.

Aid other staff and health providers

Collecting and recording fundraising funds.

Assist with capturing daily staff attendance on HRMS.

Check circulars on HRMS and distribute accordingly.

April 2018 – December 2018

Company : Boitshoko Primary School

Position Held : Food Handler

Duties: :

●Planning and Preparing meals for the learners

●Ensuring that meals are served on time everyday

●Checking stock and informing supervisor when stocks are low

July 2016 – December 2019

Company : Rand Water War on Leaks Program

Position Held : Artisan Learnership

Duties: :

●Instrumentation Learnership, wastewater management

October 2014 – April 2015

Company : IEC

Position Held : Data Capturer

Duties:

●Accurately capture voter’s addresses on the National Address Database from scanned documents

●Check and update existing addresses for accuracy and completeness

●Compare the information on the database with the source to identify errors and correct.

March 2010 – July 2014

Company : Flamingo Casino

Position Held : MVG Hostess/Receptionist

Duties:

Meet and greet guests on arrival

Switchboard duties

Answer all MVG and company related queries

Capture and update client information on the relevant systems

Filling, organization of reports and documents related to the MVG program

Record, organize and store all data and documents related to the rewards and benefits of the MVG Program

Ensure correct communication with relevant managers with complimentary queries and guest activities

Check the complaints register and escalate any complaints and do follow up

Monthly consolidation of the complimentary accommodation account.

March 2008 – March 2010

Company : Flamingo Casino

Position Held : Guest Services Attendant

Duties:

●Handled or escalated customer complaints

● Repaired and adjusted minor issues for various slot machines.

●Addressed player questions regarding gaming, machine functions and payouts.

●Patrolled assigned area to ensure that players are following regulations and machines are functioning properly.

●Monitored payouts and hand delivered jackpots slips accurately and promptly.

●Provided superior customer service, rapid data entry and processed jackpots

References

1.Name : BN Seochoareng

Relationship : Mentor/ Supervisor

Occupation : Secretary (Boitshoko Primary School)

Contact Number : 067-***-****

2.Name : VS Morwe

Relationship : Manager

Occupation : Principal (Boitshoko Primary School)

Contact Number : 067-***-****

3.Name : Moses Khumalo

Relationship : Mentor

Occupation : Managing director (Vernomi Recycling)

Contact Number : 073-***-****

Curriculum vitae of Gloria V Sibanda • 073-***-**** • adrei9@r.postjobfree.com • 14 June 2022

Contact this candidate