Medical Receptionist
Resume:
Allison E. Benesch
Belcamp, MD 21017
Employment Experience:
Harford Lower Extremity Specialists: May 2018 to April 2022
Practice Manager – Resolve patient issues and billing disputes, call patients for past due balances. Schedule surgeries for hospitals and complet pre-op counseling forms and follow up for surgical clearance. Insurance verifications for procedures, supply ordering and inventory. Interview, hire and train new employees. Provide new employee paperwork and do back- ground checks and references. Bank deposit and cash box. Answer phones and schedule patients for appointments, data entry, medical records entries, scan ID’s and insurance cards and referrals and make sure they are correct. Oversee staff to make sure patient customer service was above standard as well as represent the quality of care to patients. Stock supplies, collect and post payments. General office duties including faxes and correspondence.
Progressive Radiology: October 2017 to April 2018
Receptionist- Provide a warm and weloming reception for patients coming to our imaging facility for studes, enter demographics, verify insurances, create charts for the next day, answer phones, schedule appointmens, fax reports to referring, collect copays and deductibles, call patients ahead to make sure they know they will have payment due, explain insurances to them, escort patient to imaging area and instruct for changing into correct attire pertaining to the test being given. Burn cd for patients requesting copies of their study, end of day close out, prepare the collection log for the next day and assist the patient in whatever capacity I can to make their visit with us an exceptional experience.
Harford Lower Extremity Specialist: August 2015 to October 2017
Receptionist – Primary responsibility is taking care of my patients in front of me. This includes making them feel welcome and at ease and providing them with a friendly and warm greeting. Duties include registration forms, collecting and calculating co-pays and deductibles based on the insurance carrier’s fee schedule, ensuring referrals are present if required and correctly filled out, verifying the insurance information is correct as entered and making any necessary corrections, patient education, scheduling appointments and surgeries, making sure patients have the forms they need for surgeries, calling PCP if needed, explaining insurances to patients, data entry, credit card reconciliation, processing payments, and direct flow of patient care working with clinical assistants and doctors. Reminder calls to patients as well as patient recalls, work with billing department to ensure all information is correct and send messages/emails as needed on behalf of the patient. Responsible for cash box and payments to employees for purchases with proper receipt documentation, assisting the administrative assistant as needed, scanning documents into the electronic medical record, faxing and all other administrative duties required. Be ready for challenges and on the spot changes to adjust to patient and doctor and staffing needs.
Advanced Radiology: August 2013 to March 2015
PSR-Patient Services Representative-
Responsible for registering patients, enter demographics, greet patients in a friendly way, assist them with process, explain insurances and payments, collect payment, end of day report, bank deposit, schedule appointments, answer phone inquiries, distribute copies of exam in cd or film form, interact with technologists, doctors and other staff members to benefit patient, call physicians for correct exam studies, obtained verbal orders and created document, make sure insurance carrier information correct and entered into system correctly, update and correct patient information in computer system, handle patient issues and work to resolve them.
Patient Liaison: January 2014 to July 2014
Patient care primary responsibility, handle complaints and problems, schedule appointments, manage work flow so that patients are registered and arrive in a timely manner for their appointment, make sure they are prepped with script, insurance cards, insurance authorization if needed, enter exams into system for walk in patients, assist patients with immediate needs pertaining to stat exams, assisted technologists by taking patients to change rooms and expediting exam, brought in manager when needed to resolve issues.
Emergency Animal Hospital of Ellicott City:
Client Care Supervisor: July 2005 – November 2012
Trained new employees, triage emergency cases at front desk, assist pet owners with filling out paperwork and obtaining correct complaint for pet, obtained vaccine info and health information regarding the pet patient, counseled pet parents when euthanasia was necessary, enter charges into computer system, invoice clients, answer phones and help client determine if patient needs immediate medical assistance, maintain charts, filing system, purge old charts, send sympathy cards, fax completed emergency charts to referring veterinarian, provided outstanding client service to pet owners in very often stressful situations in high volume busy practice requiring a great deal of multi-tasking and managing work flow. All reception responsibilities that are involved in veterinary medicine. Create document, assist pet owners in remaining calm while their pet is being seen in the treatment area, dispense medications, explain how to give medications, and a variety of other tasks.
Veterinary Technician:
Verify triage at front desk, place iv catheters, draw blood, administer medications, assist in surgery, provide excellent care to hospitalized patients with nursing abilities, ordered and maintained blood supplies, maintain correct chart information by recording any medical notes needed for patient, filled prescriptions, hospital cleanliness and upkeep, assist doctor with emergent matters and alert changes to patient condition, train new employees, take x-rays and process them, alert doctor for anything immediately necessary, whelped puppies and kittens, checked for microchips on found animals, laundry, wrapped surgical supplies and autoclaved for sterilization of equipment, excellent at handling aggressive animals, provide proper restraint for patients when needed for exams, procedures, treatments, set up for surgery.
Academy Animal Hospital: November 1995-2002
Kennel Manager, Technician, Receptionist, Safety Coordinator
As Ward Director I was responsible for the care and safety of all boarding animals, making sure their medications were logged into our daily dispensing sheets, making sure pet received correct or special diet, exercise, clean cage, made schedule for kennel workers, trained staff, oversee work flow and assist when needed, handle aggressive pets, hired employees, interviewed, employee evaluations, make sure medical history of pet is correct and up to date, administered medications to pets boarding, provided nursing care to boarding and hospitalized pets, made sure pets scheduled for surgery were prepped correctly, had bloodwork, NPO, ordered stocked food for hospital and sales of food, kept inventory, monthly safety meetings, OSHA guidelines, worker’s comp reports for injured employees, provided excellent care for pet, kept medical records, started program for rescue groups to include discounted services (which they still have in place today).
Technician responsibilities included assisting in surgery, prep for surgery, blood draw, heartworm tests, making sure pets were up to date on vaccines and heartworm preventative, nutrition specialist assisting pet parents with proper foods for condition, educated clients on illness, prevention, vaccine reactions, follow up care, behavior, medications, lab work, maintain patient charts, phone calls, work directly with doctor to provide accurate information regarding the pet, client complaints, all receptionist responsibilities when needed, accounts receivables and collections and assisted regional director for VCA.
I am a high school graduate with some college courses and an extensive work history in customer service including administrative assistant, bank teller, and death claims officer and a variety of other experience.
I enjoy spending time with my pets, hiking, music, art, writing, and poetry. I am an advocate for protecting both pets and children and women from crimes of violence and abuse.
References:
Kathy Glaser Pater – Technician Supervisor 443-***-****
Dr. Connie Rhinesmith – Veterinarian 301-***-****
Joanne Zuber – co-worker 443-***-****
Vickie Icenhour- hiring manager @HLES 443-***-****
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